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London, SW19
4.7/5, 39 Reviews
92% Recommended
0% sales valuation accuracy
50% letting valuation accuracy
75% sales fee satisfaction
75% letting fee satisfaction
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"Unfortunately 5 stars don't..."
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5 Star Review
By : 'Mark'
Services :
Would you recommend ? : Yes
18 Oct 2011
People found this helpful3
Unfortunately 5 stars don't do Samuel Estates justice. These guys are the real deal. Having lived in London for 13 years I've had my fair share of dealings with agents, who are uncaring, some shady and riddled with hidden costs, and seem to be out only to make a quick sell (cue Foxtons). The ladies and gentlemen at Samuel Estates are on the other side of the scale, the cream of the crop. I have lived in the Bennet's Courtyard block, in which their office resides, since 2004. Samuel Estates managed my property whilst I was abroad for a few years. I am also on the Bennet's Courtyard Committee so I have dealings with Samuel Estates on a weekly basis. I met Nick back in 2004 after purchasing my property in Bennet's Courtyard. He is a friendly character, with an enthusiastic, professional attitude, and an obvious strong work ethic. Frik is a gem. No matter what the issue, he always has a smile on his face and he is quick to resolve any problems that may arise. He is the Stig of Samuel Estates. Paul, aside from supporting the wrong rugby team, has been great over the years. The same can be said for everyone who works at Samuel Estates - all professional, proficient and skilled at what they do. Connie, the Mother Hen of the pack, is another contributing quality to what is a well-oiled machine. She will always offer a smile and a chat, and is generally perched at the reception desk next to a nice bunch of flowers, with a fridge full of soda drinks and beers as a backdrop. Like I said, these guys know what they're doing. Phil, whom I haven't known for long but I've dealt with frequently recently, seems to cut from the same cloth. I can't recall an employee of Samuel Estates ever leaving, and I see these guys almost every day. Their unit has just increased in strength and numbers over the years, and I can't recommend them highly enough...
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Richard Goldthorpe
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 75% | £0 | £0 |
| Lettings | 50% | 75% | £1,050 | £1,500 |
Address
Samuel Estates
30 Watermill Way, London, Greater London
SW19 2RT
020 3733 1692
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Samuel Estates Branches (View All 4)
Samuel Estates rental ...
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5 Star Review
By : 'Amanda'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW17
25 Oct 2022
People found this helpful0
Samuel Estates managed our rental property for us following their takeover of our original agency. Following some upheaval with several interim agents, Lina then managed our property for us and did so with efficiency and good communication. Any issues we had were resolved pretty quickly. Thank you, ... Read Full Review
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Disgraceful incompetent ...
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1 Star Review
By : 'ulisse'
Services : Letting( As a Tenant )
Rent PCM : £1425
Would you recommend ? : No
Postcode : N1
23 Nov 2021
People found this helpful1
Disgraceful incompetent people stay away at all costs. Really bad service, I had so many issues since the day I collected the... Read Full Review
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I am very happy with the ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E14
9 Oct 2021
People found this helpful1
I am very happy with the service I receive from the team at Samuel’s. Communication is excellent and very transparent. Particularly good at problem solving and providing solutions in all parties best interests. A special thanks to Lina S. for property management and Connie A. for keeping ... Read Full Review
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Worst agency I have ever come ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW17
15 Apr 2021
People found this helpful1
Worst agency I have ever come across. Extremely negligent and rude. Refused to fix boiler in the midst of winter and during Covid-19. Staff are incompetent and don't respond to emails. Then when chased up you are then informed they've left or been let... Read Full Review
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Horrible ...
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1 Star Review
By : 'Ruby'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : SW19
5 Apr 2018
People found this helpful2
I had the most horrible experience with this agency. I booked a viewing, coming all the way from Manchester just to get a phone call while on the train telling me that the property has been let. Stefano was completely unprofessional, not letting me know in advance, only an hour before the actual... Read Full Review
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The team at Samuels have been ...
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5 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
28 Mar 2012
People found this helpful2
The team at Samuels have been by far the most impressive, thorough and friendly agents I have ever dealt with, as a tenant in London for nearly 10 years in various locations. Not only did they help me identify an area that met my criteria, they then contacted landlords in the area who they knew... Read Full Review
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I have a couple of properties ...
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5 Star Review
By : 'FO'
Services : Letting( As a Owner )
Would you recommend ? : Yes
7 Feb 2012
People found this helpful2
I have a couple of properties that I have let through Samuel Estates and I am very happy with the results so far. I would recommend Mark Bainbridge for lettings as he has a professional, sensible, grounded and well researched approach which helped me in my considerations. Frik Buitendag and his... Read Full Review
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Had problem with boiler ...
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5 Star Review
By : 'Bruno'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
31 Jan 2012
People found this helpful2
Had problem with boiler noticed evening before ,morning after made agent aware and had contractors on site within 10mim! Beat that . Always helpful and friendly... Read Full Review
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We have been letting with the ...
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5 Star Review
By : 'MarcusAnja'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
21 Nov 2011
People found this helpful2
We have been letting with the team at Samuel Estates for 2 and a half years now and it's been an absolute pleasure working with them. Our initial interaction was easy and they were really helpful in finding us the apartment my wife and I were looking for. Our move was easy thanks to them. Since... Read Full Review
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Unfortunately 5 stars don't ...
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5 Star Review
By : 'Mark'
Services : Letting( As a Owner )
Would you recommend ? : Yes
18 Oct 2011
People found this helpful3
Unfortunately 5 stars don't do Samuel Estates justice. These guys are the real deal. Having lived in London for 13 years I've had my fair share of dealings with agents, who are uncaring, some shady and riddled with hidden costs, and seem to be out only to make a quick sell (cue Foxtons). The... Read Full Review
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We recently rented an ...
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5 Star Review
By : 'DC'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
24 Sept 2011
People found this helpful2
We recently rented an apartment through Samuel Estates, and the whole experience has been really nice. They have been very professional, attentive, efficient - the works. Frik has been outstanding all through, and Phil was very efficient in getting the paperwork done in very timely fashion. This... Read Full Review
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Samuels Estates were ...
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5 Star Review
By : 'Nick'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
4 Aug 2011
People found this helpful0
Samuels Estates were brilliant every step of the way. As first time buyers we had no idea what to do and when. Mark was excellent all the way through and took away a lot of our stress and helped to push the sale through despite various time constraints. All the team were professional and polite and ... Read Full Review
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We were renting with Samuel ...
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5 Star Review
By : 'aneldebruyn'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
31 May 2011
People found this helpful0
We were renting with Samuel Estates for almost 4 years, in two different buildings, and appreciated their level of service very much! Most problems were sorted out promptly and efficiently, with no repeat-issues, and where they couldn't help immediately, they tried their best to sort it out ASAP.... Read Full Review
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A great team, especially Frik ...
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5 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
15 Apr 2011
People found this helpful0
A great team, especially Frik in the local office. All contract discussions and referencing process is made easy. They respond quickly to any questions and any maintenance issues are sorted without any hassle.... Read Full Review
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...
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5 Star Review
By : 'DimitriLikholetov'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
6 Mar 2011
People found this helpful0
... Read Full Review
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We have been tenants for 2 ...
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5 Star Review
By : 'Letitia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
3 Feb 2011
People found this helpful0
We have been tenants for 2 years with Samuel Estates and have always received excellent service and help from Frik & Paul. I deal mainly with Frik and he is always available to help with whatever assistance you need and everyone is extremely friendly and helpful. Can definitely recommend them -... Read Full Review
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Samuels Estates-Colliers Wood ...
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5 Star Review
By : 'Mani'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
26 Oct 2010
People found this helpful0
Samuels Estates-Colliers Wood branch arranged me a flat in the Abbey Mills. Flat was very good and particularly the service which was provided by samuel estates (Frik & Paul) was excellent. Agents are very friendly and highly reliable. Thank you Samuels... Read Full Review
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Fantastic agent, Have been ...
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5 Star Review
By : 'Prospect'
Services : Letting( As a Owner )
Would you recommend ? : Yes
15 Mar 2010
People found this helpful0
Fantastic agent, Have been using them for 5 years now and never had a problem. Frik is amazing and looks after my property so well, all other staff always friendly and helpful. Thanks... Read Full Review
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...
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5 Star Review
By : 'Eddy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
7 Mar 2010
People found this helpful0
... Read Full Review
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...
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4 Star Review
By : 'Vista'
Services : Letting( As a Owner )
Would you recommend ? : Yes
3 Mar 2010
People found this helpful0
... Read Full Review
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