Samuel Estates

Illegal Gas Supply, Sewage Issues, Unauthorized Entry, Leaking Ceiling and Rude Staff If you are thinking of renting a property through Samuel Estates - I can only encourage you to look elsewhere. I have been in my property for less than 5 months and since that time: - The gas supply was shut ... Read Full Review

Samuel Estates managed our rental property for us following their takeover of our original agency. Following some upheaval with several interim agents, Lina then managed our property for us and did so with efficiency and good communication. Any issues we had were resolved pretty quickly. Thank you, ... Read Full Review

Appalling services! I got in contact with the agency for one of their listed flats they had and was liaising with Bilal. During this progress he never informed me that he was going away on a holiday and never told me who would look after my application. I also had to chase the agency constantly ... Read Full Review

Disgraceful incompetent people stay away at all costs. Really bad service, I had so many issues since the day I collected the ... Read Full Review

Very impressed with the service from Samuel Estates. I was returning from a work assignment in US and they made the process very simple even though I was not in UK. Also lovely ... Read Full Review

I am very happy with the service I receive from the team at Samuel’s. Communication is excellent and very transparent. Particularly good at problem solving and providing solutions in all parties best interests. A special thanks to Lina S. for property management and Connie A. for keeping ... Read Full Review

Worst agency I have ever come across. Extremely negligent and rude. Refused to fix boiler in the midst of winter and during Covid-19. Staff are incompetent and don't respond to emails. Then when chased up you are then informed they've left or been let ... Read Full Review

Lived in a flat managed by Samuel Estates for 6 years. Any repairs or issues always took several months and endless nagging to get them to address anything, including two collapsed ceilings, water leaks, mice and cockroaches. Communication is non-existent and they will ignore you, shout at you, ... Read Full Review

Highly unprofessional This is the worst agency and management company I have had to deal with since I moved to London. I regret taking the flat and there were some red flags from the start. As soon as I said I was taking the flat, the real estate agent was suddenly too busy to help. I agreed ... Read Full Review

Dreadful agency. By our own bad judgment, we used them for both lettings and sales (as landlord and then vendor). Awful experience on both sides. Would not recommend. I sent details of my complaints (they were multiple) to the MD and never received a ... Read Full Review

Haisam has been a pleasure to deal with from a Landlords point of view. Very professional, courteous, informative and has always kept me informed of the latest updates in terms of tenancy viewings, feedback and offers. A pleasure to work ... Read Full Review

I had the most horrible experience with this agency. I booked a viewing, coming all the way from Manchester just to get a phone call while on the train telling me that the property has been let. Stefano was completely unprofessional, not letting me know in advance, only an hour before the actual ... Read Full Review

I have to say haisam Ali has to be one of the best letting advisor Iv come across he was sooooo helpful and tried to take some stress away from me as I needed a new place before Christmas.. he was on point with the replies and I can't thank him enough for his help! Thanks again haisam I'm ... Read Full Review

I have been impressed with the service of the lettings team from start to finish - Chanelle and Shani made the whole process very easy. As a first time landlord I felt well advised on everything that needed to be in place and a tenant was found with impressive speed. Many ... Read Full Review

Amazing service especially from Lauren! She went above and beyond to help me secure the property. She was helpful and understanding throughout the process. I would highly recommend this ... Read Full Review

Samuel Estates is an extremely professional estate agent who provide an exceptional service when marketing and selling properties. My property sold in less than a week using Samuel Estates. The service I received from the start to the end of the sale was excellent. Friendly helpful ... Read Full Review

Paul Ahearn and all the colleagues I have dealt with at Samuel Estates over the past 5 years have demonstrated professionalism at all times. They have also been pleasantly polite and welcoming whenever I have phoned or visited their office in Balham. Five years ago, they pipped other estates agents ... Read Full Review

very dissapointed with the lack of response from email contacts regarding 2 properties i was trying to arrange a viewing for. This agent along with many others now extensively use the internet for advertising so you would think that an enquiry via email would be dealt with promptly and ... Read Full Review

We were very impressed with the service we recieved. All steps were explained to us very cleary and Muhammad was very reliable and the process overall was made very clear and was very effiicient. I would definetely recommend ... Read Full Review

The team at Samuels have been by far the most impressive, thorough and friendly agents I have ever dealt with, as a tenant in London for nearly 10 years in various locations. Not only did they help me identify an area that met my criteria, they then contacted landlords in the area who they knew ... Read Full Review