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Driffield, YO25
2.3/5, 13 Reviews
31% Recommended
83% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
80% letting fee satisfaction
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"Poor Agent. Treat tenants..."
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1 Star Review
By : 'GoodTenant101'
Services :
Rent PCM : £340
Would you recommend ? : No
Postcode : YO25
10 Jul 2015
People found this helpful12
Poor Agent. Treat tenants badly. In our case we were model tenants, keeping property in good order, always paying rent on time, made no difference. As soon as we gave notice to vacate, hounded us about viewings for new tenants on an almost daily basis. Expected us to show these round and scheduled several in at a time, then they left us to deal with the viewings. Expected they keys back on the last day of tenancy before their office closes, despite our tenancy not having finished until midnight. Wouldn't communicate with us about exit-inspection as we wanted to be present. I'm expecting to get ripped off there too, despite the property being in perfect order, but not yet completed. And worst of all, took way longer than was necessary to get a plumber to fix a minor part on a boiler, should have taken 2 or 3 days max, but we were a whole week with no hot water, no heating!! When we complained they simply wouldn't accept they could have done this better, and tried to pass the blame onto the tradesman (rather than accept their liability for selecting said tradesman). They really don't care about the tenants, and therefore I don't believe they are acting in the best interest of their landlord client's either. On a personal level, also found them rather blunt, unhelpful and condescending. Ullyotts were one of the main reason we moved out of this property! We felt like our treatment bordered on bullying.
What agent could do to change your mind?
The agent could have simply been a little more reasonable in communicating and listening to tenants, rather than bluntly laying down rules and threats - they alienate good tenants like oursevles.
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By : Ullyotts
3 Feb 2017Unfortunately, you have left no contact details and as such we cannot look into this matter individually. however, the main adverse points raised are: End of tenancy viewings - this is in accordance with the tenancy agreement. We try to ensure that we have a new tenant to ensure continued occupancy, this would mean that we need to arrange viewings and access must be granted to allow this at convenient times. We are quite happy to accompany viewers when this is an issue. Key return - this is reasonable, we feel. If this presented a problem, this could have been raised at the time and perhaps alternative arrangements could have been made. End of tenancy inspection - We always do this at a time to suit us once the property has become vacant. This is due to time restrictions. We prepare a detailed condition schedule both pre and post tenancy which includes photographs. In addition, as you are aware, deposits are held in an appropriate tenancy deposit scheme and any issues relating to alleged damage etc is dealt with under this scheme. Heating and hot water - We have a team of local contractors who deal with maintenance of heating and water. Once a fault is established, a contractor is instructed to resolve the issue. Unfortunately, there is no guarantee that a fault is fixed within a set timescale and there can be no expectation of an 'instant fix' as a contractors ability to resolve this is dependant on many factors (workload, availability of parts etc ) but the landlord, or in this case his agent, is indeed responsible to take steps to resolve the matter, which is what occurred on this occasion. We are sorry that you feel this way and assure you that we always act in our clients best interest.
By : Rose White
24 Dec 2019I can confirm the poor rating by Goodtenant101 as Butler of Ullyots is the slum landlords friend. Ullyots don't give a damn about the accuracy of the property description and brush aside all complainst with slimy excuse 'we are just the agents!' I too had ot view a rpoperty while other tenants were still in and obviously this prevents a thorough inspection. Then when I pointed out the defects Ullyots just used the shabby 'agent' excuse.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83.00% | 100% | £175,000 | £185,000 |
| Lettings | 50% | 80% | £340 | £540 |
Address
Ullyott & Butler Estate Agents
64 Middle Street South, Driffield, East Riding of Yorkshie
YO25 6QG
01377 253456
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ullyott & Butler Estate Agents Branches (View All 2)
Do not use this agent, ...
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1 Star Review
By : 'Gwent'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : YO25
25 Jan 2025
People found this helpful0
Do not use this agent, selling your house with them is all on their teams. They are the most unscrupulous estate I have ever dealt... Read Full Review
Comments on Agent Fees
Charge £3.600 and my house was not sold as the buyer wouldn't commit to a completion date, but Ullyotts Driffield decided to charge me full time commission for not selling my house. Scandalous.
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I was charged by Ullyotts ...
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1 Star Review
By : 'Gwen'
Services : Sales( As a Vendor )
Would you recommend ? : No
24 Jan 2025
People found this helpful0
I was charged by Ullyotts Driffield £3.600 because after 6 months and 4 missed completion dates buy my purchaser I decided to take my house off the market. Martin Slater could invoice me because of a clause in the contract I signed so I had no choice but to pay it. So be very aware of the smiling... Read Full Review
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disgusting set of ripping off ...
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1 Star Review
By : 'Jill'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : YO15
6 Nov 2024
People found this helpful1
disgusting set of ripping off merchants are ullyotts always paid my rent on time and kept it clean and tidy, now after vacating property and asking for the return of my bond they say there's been damage to the bath saying its cracked,also window levered are broken,and that we put a lock on... Read Full Review
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Sincere thanks for your ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £185000
Would you recommend ? : Yes
Postcode : YO25
11 May 2024
People found this helpful0
Our sincere thanks to the team, for their exceptional service, help and guidance during the sale of our house, as we were living 250 miles away, we relied heavily on the staff when the buyers solicitors raised minor concerns and nothing was too much bother, all were resolved promptly and... Read Full Review
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House ...
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5 Star Review
By : 'Bella'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : YO25
12 Feb 2023
People found this helpful0
A big thankyou to all the team who were involved in the sale of my mother's house in Nafferton. Everything happened quickly and efficiently and it very much helped my sisters and I to cope with all we had to do. Very... Read Full Review
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The driffield branch staff ...
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1 Star Review
By : 'Shhhh'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : YO25
2 Feb 2023
People found this helpful5
The driffield branch staff are so rude to prospective tenants, they treat them like lower class citizens. Which is funny because as a tenant I can guarantee I earn a lot more money than these... Read Full Review
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Would not recommend to ...
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1 Star Review
By : 'Hayley'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : YO15
24 Jul 2022
People found this helpful4
Would not recommend to anyone. When it comes to your bond they seem to think that it is their right to claim the full amount from you 'as a starting point for negotiations' regardless of condition property is left in. You WILL need to fight to get your bond back and go through the tds... Read Full Review
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Renters beware, these people ...
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1 Star Review
By : 'Beverley'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £540
Would you recommend ? : No
Postcode : YO25
22 Sept 2020
People found this helpful6
Renters beware, these people treat you with utter contempt, tell lies and be as obstructive as possible. We are renting before we commit to buy but the treatment we had from them just trying to get a veiwing on a rental property was disgusting. We certainly won't be interested in buying any ... Read Full Review
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Absolutely shocking to deal ...
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1 Star Review
By : 'Ash.'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : YO25
7 Jul 2020
People found this helpful9
Absolutely shocking to deal with. No customer service at all they forget there own lies.. You never get a straight answer out of them I see this as very unprofessional . Wouldn't recommend at... Read Full Review
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Great onboarding customers ...
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2 Star Review
By : 'KG'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : YO43
13 Aug 2018
People found this helpful3
We let two properties with Ullyotts and then listed one of them for sale with them. The fee structure was very competitive, and they found tenants for both properties quite quickly. The ladies we dealt with were warm, friendly and professional - they did what they said they would do in a timely... Read Full Review
Comments on Agent Fees
Good value compared to others
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Knowledge and expertise ...
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5 Star Review
By : 'Yasmin'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : YO25
13 Dec 2017
People found this helpful0
Knowledge and expertise absolutely undoubted. Far better than one of the other main agents in Driffield who basically were at pains to discredit... Read Full Review
Comments on Agent Fees
Good and fair
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Just sold our house through ...
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5 Star Review
By : 'Becky'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : YO25
30 Aug 2017
People found this helpful1
Just sold our house through Ullyotts Driffield branch, excellent service from start to finish. The team kept you informed at all times and helped whenever they could. Martin and the girls are friendly and professional at all times. 5* service. Would highly... Read Full Review
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Poor Agent. Treat tenants ...
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1 Star Review
By : 'GoodTenant101'
Services : Letting( As a Tenant )
Rent PCM : £340
Would you recommend ? : No
Postcode : YO25
10 Jul 2015
People found this helpful12
Poor Agent. Treat tenants badly. In our case we were model tenants, keeping property in good order, always paying rent on time, made no difference. As soon as we gave notice to vacate, hounded us about viewings for new tenants on an almost daily basis. Expected us to show these round and... Read Full Review
What agent could do to change your mind?
The agent could have simply been a little more reasonable in communicating and listening to tenants, rather than bluntly laying down rules and threats - they alienate good tenants like oursevles.
Comments (2)Was this helpful?:
By : Ullyotts
3 Feb 2017Unfortunately, you have left no contact details and as such we cannot look into this matter individually. however, the main adverse points raised are: End of tenancy viewings - this is in...
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