Landlords beware. The tenant introduced by this agent was not referenced and was trouble from day one. I have been left seriously out of pocket and my beautiful house needs complete redecoration, not to mention the days of cleaning. Christine, who steadfastly ignored emails from me, told me I was over reacting and that they had seen worse - who cares, the house was pristine when the tenant moved in and a mess when she moved out. Phil Coady was nasty and aggressive, laughed at me and told me in a phone call "so sue me". Throughout the tenancy the agents have been next to useless and the workmen they send to fix things are not to be trusted - one told me an oven (which I later discovered had almost certainly had the door smashed by the tenant) could only be replaced by a Bosch oven costing over £400 as no other would fit in the hole. As I had had the existing oven installed myself I knew this was rubbish and he was trying to pull a fast one. HomeFront didn't appear to care. They have been unable to provide dates of property inspections and whilst they claim to have done them, other tenants they'll us they do one or two at first then that is it. Their check in and check out reports are useless and when I tried to make a deposit claim I had nothing solid back me up. In fact the check out report was an absolute joke as the woman claimed to have nothing to compare it to. They hadn't even looked at the oven which was thick with grease but stated its condition to be fine.