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Bromley, BR1
1/5, 3 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"Abysmal customer service...."
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1 Star Review
By : 'Stuart'
Services : Letting(I am a Tenant)
Rent PCM : £875
Would you recommend ? : No
Postcode : BR3
10 Aug 2014
People found this helpful0
Abysmal customer service. They have failed to respond to any letters we have ever sent them and that's during the last five years. They introduced a contract renewal charge which has increased each year without any notification and have not had the decency to respond to my questions. Even sending things recorded delivery doesn't help they deny any knowledge of receiving it. They are partly the reason we moved out of the flat we were living at and 3 weeks later we are still trying to get our security deposit back with phone calls not being returned forcing us to take it to the ombudsman. Even taking the our letter explaining we will be vacating the property into the Branch didnt help they still called 4 weeks later asking if we will be renewing our tenancy for another year. Avoid at all costs even if it seems like the ideal property its not worth the hassle of dealing with this company.
Comments on Agent Fees
As mentioned above a contract renewal charge was introduced on our 2nd year in this particular property but no warning was sent that the charge was being introduced it was requested at the time our contract was due to be renewed without any explanation. After writing to them ensuring I sent via recorded post they ignored my letter. In the 7 years we have rented via homefront they have never acknowledged any of our letters or responded.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £875 | £950 |
Address
Homefront Estate Agents
189 Widmore Road, Bromley, Greater London
BR1 2RG
0208 466 1333
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Landlords beware. The ...
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1 Star Review
By : 'Furious'
Services : Letting (As a Owner)
Rent PCM : £950
Would you recommend ? : No
Postcode : BR1
9 Jan 2015
People found this helpful0
Landlords beware. The tenant introduced by this agent was not referenced and was trouble from day one. I have been left seriously out of pocket and my beautiful house needs complete redecoration, not to mention the days of cleaning. Christine, who steadfastly ignored emails from me, told ... Read Full Review
What agent could do to change your mind?
Point me in the direction of a decent agent.
Comments on Agent Fees
Money for old rope, better to manage it yourself as I am now doing.
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Abysmal customer service. ...
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1 Star Review
By : 'Stuart'
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : No
Postcode : BR3
10 Aug 2014
People found this helpful0
Abysmal customer service. They have failed to respond to any letters we have ever sent them and that's during the last five years. They introduced a contract renewal charge which has increased each year without any notification and have not had the decency to respond to my questions. Even sending... Read Full Review
Comments on Agent Fees
As mentioned above a contract renewal charge was introduced on our 2nd year in this particular property but no warning was sent that the charge was being introduced it was requested at the time our contract was due to be renewed without any explanation. After writing to them ensuring I sent via recorded post they ignored my letter. In the 7 years we have rented via homefront they have never acknowledged any of our letters or responded.
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In our experience, Poor ...
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1 Star Review
By : 'Laura'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BR1
29 May 2014
People found this helpful0
In our experience, Poor communicators from start to finish- we are happy to not have to deal with them anymore. Painfully slow to do anything (it took 3 months to solve a repair), constantly had to chase for updates and no apology. Staff were rude and dismissive. We would strongly recommend you use ... Read Full Review
What agent could do to change your mind?
Apologise and acknowledge the poor service we reported would have been a starting point!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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