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Bolton, BL1
1.7/5, 6 Reviews
17% Recommended
0% letting valuation accuracy
33% letting fee satisfaction
No Description Found
"Poor overall service. Had to..."
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1 Star Review
By : 'M3a07'
Services :
Would you recommend ? : No
22 Jan 2015
People found this helpful3
Poor overall service. Had to cancel initial mortgage advisor meeting - no initial apology. Vendors went onto pull out. Was not informed of this until Friday 5pm, some time after the vendors had made that decision. Staff stated they tried to contact us when cannot find any record on my phone of them having done this
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By : @FarrellHeyworth
22 Jan 2015Dear M3a07, We're sorry to hear that you were not happy with the service you received from our Bolton branch. On further investigation I can confirm that your initial mortgage appointment was delayed due to a prior appointment running over. We realise this can be very frustrating and offer an appointment at an alternative date. We try hard to ensure that appointments run on time but occasionally due to factors beyond our control this is not possible. With regards to the vendors withdrawal from proceedings, we do realise how disappointing this can be for our customers. As soon as our Bolton staff were informed that the sale could no longer proceed they attempted to contact you and were successful within 2-3 days. Every sale is important to us and we take customer satisfaction very seriously. If you would like to discuss this matter further please get back in touch with our Barrow branch on 01204 399388 and they will be pleased to assist you.
By : Martin Branch Manager
22 Jan 2015Dear M3a07, We're sorry to hear that you were not happy with the service you received from our Bolton branch. I have looked into this and I am sorry that your mortgage appointment was delayed due to a prior appointment running over. I agree this is frustrating. At Farrell Heyworth we try hard to ensure that appointments run on time but sometimes due to factors beyond our control this is not possible. This was one of those times and I apologise. We would love to be given the opportunity to discuss your mortgage situation, and if you are happy to speak to me I will gladly call you to arrange an appointment at an alternative date. With regards to the property vendor’s sale-withdrawal, we do realise how disappointing this can be for our customers. As soon as our Bolton team was informed that the sale could no longer proceed they attempted to contact you and from our records I can see thy tried many times. I’m sorry it took 3 days to reach you though. Every sale is important to us and we take customer satisfaction very seriously. If you would like to discuss this matter further please get back in touch with Martin (the Bolton Branch Manager) in our Bolton branch on 01204 399388 and he will be pleased to help you.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 33.00% | £425 | £525 |
Address
Farrell Heyworth
84-86 Bradshawgate, Bolton, Greater Manchester
BL1 1QQ
01204 399388
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Farrell Heyworth Branches (View All 24)
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1 Star Review
By : 'Heth'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : No
Postcode : BL2
6 May 2018
People found this helpful5
I could go on forever about the constant problems I had with this agent over my 3 years as a private tenant. I work night shifts and regularly had issues with them trying to arrange inspections, as it's what's convenient for them and not you. This resulted in me cancelling numerous times, ... Read Full Review
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Disgusting company. Rented ...
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1 Star Review
By : 'Avoid'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PR7
10 May 2017
People found this helpful4
Disgusting company. Rented our first house with these clowns and had rubbish service throughout. They wouldn't come round to sort out things that were broken and we had to live in a house invested with damp which attracted all sorts of critters which was wasn't nice. Nothing was done about the damp ... Read Full Review
Comments on Agent Fees
Rubbish.
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I used Farrell Heyworth to ...
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1 Star Review
By : 'David'
Services : Letting( As a Tenant )
Sold price : £10000
Rent PCM : £525
Would you recommend ? : No
Postcode : BL12
5 Jan 2016
People found this helpful2
I used Farrell Heyworth to view a property in Bolton - I Wanted to take on the lease after the viewing was told by Stacey the fee could only be taken in person at the office after she spoke to somebody there..... - I then called this morning to notify them i will come in in person to pay the fee as ... Read Full Review
What agent could do to change your mind?
Genuinely poor - i was also notified the first month half price rent wouldn't be till the end of my agreement - there competitor did this at the start of the lease.
Comments on Agent Fees
Genuinely poor - i was also notified the first month half price rent wouldn't be till the end of my agreement - there competitor did this at the start of the lease.
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Poor overall service. Had to ...
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1 Star Review
By : 'M3a07'
Services : Other
Would you recommend ? : No
22 Jan 2015
People found this helpful3
Poor overall service. Had to cancel initial mortgage advisor meeting - no initial apology. Vendors went onto pull out. Was not informed of this until Friday 5pm, some time after the vendors had made that decision. Staff stated they tried to contact us when cannot find any record on my phone of... Read Full Review
Comments (2)Was this helpful?:
By : @FarrellHeyworth
22 Jan 2015Dear M3a07, We're sorry to hear that you were not happy with the service you received from our Bolton branch. On further investigation I can confirm that your initial mortgage appointment was...
Simply atrocious. Never ...
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1 Star Review
By : 'Mike'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : BL1
18 Aug 2014
People found this helpful3
Simply atrocious. Never responded to calls. Never acted on information given. Simply seemed like they didn't care. Had a bad leak within months of moving to the property. Reported this more times than I care to count. On eventually getting a response, it's apparently 'nothing to do with Farrel... Read Full Review
What agent could do to change your mind?
Turning up every now and then would have been a good start. Or returning a phone call. Being frank, Farrell Heyworth were NOT a letting agency. They took a cut of the landlords rent for the sake of making sure rent was in on time. This included me having to ring the landlord while she was in hospital, giving birth because of a flood of water pouring in from a lift shaft that Farrell Heyworth never acknowledged. Genuinely disgusted and glad to be moving out soon.
Comments on Agent Fees
Usual garbage fees for checks which we had thorough proof of anyway. To be honest no different from other estate agents, though did overcharge.
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Paul Hearne did an excellent ...
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5 Star Review
By : 'Duncan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BL1
8 Feb 2013
People found this helpful2
Paul Hearne did an excellent job for me when my tenant abandoned my property without observing the due process. Paul was on hand to deliver the right advice, the right expertise and with the right amount of diligence. Two weeks later we have a new tenant, any remedial works to the property have... Read Full Review
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