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Cowbridge, CF71
3.7/5, 15 Reviews
71% Recommended
83% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
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"Watts and Morgan were looking ..."
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1 Star Review
By : 'girlattherockshow'
Services :
Would you recommend ? : No
Postcode : CF71
22 Oct 2014
People found this helpful5
Watts and Morgan were looking after the house we are living in when we first moved in, but our landlady has since stopped using them. The house and garden were left in such a state of disrepair/neglect, and our landlady had no idea (she doesn't live locally and had been relying on Watts and Morgan re: repairs, cleanliness, etc). On the first weekend we lived here we had to take FIVE car-fulls of rubbish from the garden to the tip - piles of old newspapers and bags of decaying rubbish/recycling, amongst other things - and that's before we even started tackling the garden itself (it was an absolute mess, with brambles, nettles and bindweed covering everything, the potted shrubs and trees were dead and rotting, and the grass was waist-height/completely out of control). The house was dirty, grubby, covered in food spatters and other even less pleasant things. You couldn't see through the windows, due to dirt and cobweb build-up. The LPG gas tank had been allowed to run out completely, meaning we had to wait over a week for a new delivery of gas in the coldest weather this year. Some of the white goods were broken, the toilet was leaking and had been for many months (meaning the bathroom skirting board was rotten and mouldy, as well as the floor), the boiler wasn't working properly, when you opened the cupboard doors they would fall off, the shed was full up with an accumulation of other tenant's junk and rubbish, there was a centimetre gap around the majority of the doors and windows (which is okay in the summer, not so good in the winter)....... We were under the assumption that the house/garden would be tidied before we moved in, but this never happened. We have spent a lot of time and our own money trying to sort things out here. When we confronted Watts and Morgan about the issues above they became very aggressive, and denied all knowledge. The email back and forth with them became very, very upsetting so we gave up in the end.
What agent could do to change your mind?
- Conduct thorough inspections during the tenancy - not just of the house, but of the garden and out-buildings too. - Acknowledge when they have made mistakes and try to rectify said mistakes. - Keep the landlord/landlady informed about maintenance issues at the property. - Improve their customer service generally.
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Latest Reviews
Nicola Simmonds
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83.00% | 100% | £265,000 | £750,000 |
| Lettings | 100% | 67% | £900 | £1,600 |
Address
Watts & Morgan
55 High Street, Cowbridge, Cardiff County
CF71 7AE
01446 773500
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Watts & Morgan Branches (View All 3)
unjustified deposit ...
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2 Star Review
By : 'Jon'
Services : 2
Would you recommend ? : No
Postcode : CF71
15 May 2025
People found this helpful
We’re currently in the process of a formal Subject Access Request and deposit dispute with this agency. At the initial viewing, the agent openly apologised the poor condition of the property—specifically mentioning the unpleasant smell of wet dog and the previous tenant’s paintwork. Because these ... Read Full Review
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What a very bad ...
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1 Star Review
By : 'Soraya'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £15000
Would you recommend ? : No
Postcode : CF72
9 Dec 2020
People found this helpful0
What a very bad experience. We found a small wooded area we wanted to purchase in Hensol. We contacted Elliott who was eager for our custom and was happy to accept an offer well above asking price. After securing a solicitor, 5 days later we had a call off Elliott saying we have been outbid. We... Read Full Review
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Sold my house through Watts ...
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5 Star Review
By : 'Gregg'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : CF72
11 Mar 2020
People found this helpful0
Sold my house through Watts & Morgan and can’t fault the professionalism and service. Wouldn’t hesitate to recommend them & also use their services... Read Full Review
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From buying and selling ...
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5 Star Review
By : 'James'
Services : Letting( As a Owner )
Rent PCM : £680000
Would you recommend ? : Yes
Postcode : CF32
8 Mar 2020
People found this helpful0
From buying and selling millions of pounds worth of commercial real estate, renting my properties out, to buying our family’s homes. Richard and the team never fail. I’ve emigrated abroad and even tho I’m thousands of miles away the personal touch remains. I... Read Full Review
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Superb ...
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5 Star Review
By : 'Tony'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : CF71
6 Mar 2020
People found this helpful0
Having Dealt with Richard & his team at Watts & Morgan for over 20 years, I can only say what a wonderful & professional service they provide. In every aspect of our home moves, Watts & Morgan have gone beyond what you would expect from an estate agent. I would fully recommend their ... Read Full Review
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We have dealt with many ...
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5 Star Review
By : 'Nicola'
Services : Sales( As a Vendor )
Sold price : £700000
Would you recommend ? : Yes
Postcode : CF38
4 Mar 2020
People found this helpful0
We have dealt with many agents over the years... Watts & Morgan Cowbridge have always been at the forefront of our decisions. Mr Richard Morgan has always delivered excellent advice, with what we feel has delivered a result that was fair and reasonable for both our buyer and indeed ... Read Full Review
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After purchasing a property ...
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5 Star Review
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF71
4 Mar 2020
People found this helpful0
After purchasing a property recommended by Watts & Morgan we decided to rent out our former property. All the staff were very professional and courteous and had viewings straight away. In no time at all it was rented and created a very happy client in myself. Thanks to all the staff at... Read Full Review
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Excellent branch of Estate ...
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5 Star Review
By : 'Rachael'
Services : Sales( As a Vendor )
Sold price : £265000
Would you recommend ? : Yes
Postcode : CF72
4 Mar 2020
People found this helpful0
I dealt with Lewys and the team for the sale of my property. He was professional, provided great communication throughout the whole process and a first class service! I'd highly... Read Full Review
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We rent our current house ...
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5 Star Review
By : 'Dr.'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : CF35
4 Mar 2020
People found this helpful0
We rent our current house through Watts and Morgan (Cowbridge branch) and they also manage two of our properties (from the Penarth and Cowbridge branches). They are a very friendly company to work with and we have found the staff super-efficient too. We have been with them for 9 years have only had ... Read Full Review
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We sold our property through ...
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5 Star Review
By : 'Jamie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF71
4 Mar 2020
People found this helpful0
We sold our property through Watts & Morgan and couldn't have been happier with the service. The whole team that we dealt with were friendly and the process of communication was great from start to finish. We would definitely use them again and recommend to anyone looking to sell their... Read Full Review
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I have used Watts & ...
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5 Star Review
By : 'Owen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CF72
4 Mar 2020
People found this helpful0
I have used Watts & Morgan several times over the years, from purchasing and selling our homes, rentals and land purchase. I can only speak highly of their service and professional manner .... Read Full Review
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We have emigrated to the UK ...
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5 Star Review
By : 'Huw'
Services : Sales( As a Buyer )
Sold price : £3000
Would you recommend ? : Yes
Postcode : CF71
4 Mar 2020
People found this helpful1
We have emigrated to the UK recently and we found the Watts & Morgan estate agents experience extremely professional in Cowbridge They have been very thoughtful and thorough by being consistently informative and reliable . From our dealings with Samantha Price in the letting... Read Full Review
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We cannot comment on the ...
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1 Star Review
By : 'JH'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £750000
Would you recommend ? : No
Postcode : CF71
13 Mar 2015
People found this helpful4
We cannot comment on the agent as a whole but we had dealings with Robin Jones. We were interested in purchasing and agricultural property and to be honest we have never met such an arrogant or ignorant person involved with dealing with the public. Robin Jones rarely answer the telephone as I'm... Read Full Review
What agent could do to change your mind?
There was nothing they could do to change our mind. Robin Jones rarely answer the telephone as I\'m sure he felt he was too important to deal with the public and in fact I\'m sure he actually thought he was doing you a favour by giving you his permission to purchase a property!
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I would not use this agent ...
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1 Star Review
By : 'Eastgate'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : No
Postcode : CF71
23 Feb 2015
People found this helpful4
I would not use this agent for letting or selling my house. They are all too full of promises but fail to carry out a professional... Read Full Review
What agent could do to change your mind?
The agent did not carry out regular inspections of the house as agreed. The tenants had pets which had bern disallowed. The carpets were stinking of cat wee. The door frames had been scratched. The young inexperienced lady I dealt with did not have a clue ! The man in charge had plenty of charm but did not solve the issues.
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Watts and Morgan were looking ...
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1 Star Review
By : 'girlattherockshow'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF71
22 Oct 2014
People found this helpful5
Watts and Morgan were looking after the house we are living in when we first moved in, but our landlady has since stopped using them. The house and garden were left in such a state of disrepair/neglect, and our landlady had no idea (she doesn't live locally and had been relying on Watts and... Read Full Review
What agent could do to change your mind?
- Conduct thorough inspections during the tenancy - not just of the house, but of the garden and out-buildings too. - Acknowledge when they have made mistakes and try to rectify said mistakes. - Keep the landlord/landlady informed about maintenance issues at the property. - Improve their customer service generally.
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