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Chesham, HP5
2.1/5, 23 Reviews
26% Recommended
75% sales valuation accuracy
33% letting valuation accuracy
60% sales fee satisfaction
22% letting fee satisfaction
"Don't be fooled by their..."
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1 Star Review
By : 'Furious'
Services : Letting(As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : HP5
11 Oct 2014
People found this helpful11
Don't be fooled by their marketing. Chancellors are one of the worst estate agents around especially if you are a tenant or a landlord renting through them. I rented from them for about three years and they were a terrible hassle both to me and the owner of the house. This complaint about two branches, the Chesham one and their infamous Thameside Property Management department. This last one has a revolving door turnover. My experience is in line with other negative experiences. In fact, we all seem to complain about the same things. They will happily take your money to arrange your contracts. And then the problems start: -Soon after moving in I discovered that the washing machine was broken. It took one month to sort out. The agent (and these are often young kids with little qualifications) was caught lying to the contractor, tenant and landlord. He was telling me that he made arrangements with contractors to visit the property and I waited for weeks until I called the contractors only to be told that no one told them anything. This didn't happen just once or twice (see below). -A year later the ceiling lights went out in the whole property due to faulty wiring. This took two months from beginning to end sort out. Thameside were dragging their feet, needed to be constantly chased and I caught them lying numerous times. Eventually I made it clear to them that I would complain to their regulators and they had a “property manager†assigned to the complaint. -They choose the cheapest contractors in the area which means the jobs are rushed through and they often need to be called back to redo it. The electrician they sent the first time for the wiring told me that it was my fault: I must have plugged in a device that caused the breaker to trip. Obviously! Another contractor they sent in to re-decorate decided to cut tiles inside the house, coating everything with dust. When they finished redecorating they forgot to put a door back and left numerous scratches and smudges. You get what you pay for. - At some point the owner had enough and decided the sell. The Chesham branch violated my contract by entering the place to show prospective buyers around without my knowledge. I made it clear to them that I would change the locks if they did it again, so instead I got endless pestering for next day viewings. -Chancellors advertised properties to me when I already had a tenancy with one of their clients. Landlords- just think about this for a second. Your letting agent advertises properties to your tenant. -Thameside are so disorganised they somehow entered my phone number on the wrong record and were phoning me about the wrong properties. It took dozens of calls before it occurred to one of them to change the record. - Watch out for their hidden fees and pay attention to the contracts. Mine stipulated that the property be delivered “professionally cleaned throughout†even though it was noted dirty in the check-in. This clause violates OFT's guidelines who have ruled it unenforceable. You will find many such clauses in their contracts. At the end of the tenancy they tried to charge me hundreds of pounds for cleaning even though I left the place clean. The TDS adjudicator took my side and threw their claims out. Their Bracknell department has an abysmal turnover rate. From the Chesham branch, only a gentleman by the name of Richard could be called professional.
What agent could do to change your mind?
Their problems are clearly due to organisational culture because looking at the reviews people are complaining the same issues. Standards are low. They focus mostly on making fast money. The property management side seems to attend only to landlords with multiple properties. Everyone else waits for months if there are problems. They need to seriously start providing a better quality of service and this may be only possible by bringing in professionals at the higher levels to change their culture.
Comments on Agent Fees
£90 to renew a tenancy agreement. This constitutes them printing a Word document, sticking it in an envelope and mailing it. Total rip-off.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75.00% | 60% | £250,000 | £700,000 |
| Lettings | 33% | 22% | £690 | £1,300 |
Address
Chancellors
64 The Broadway, Chesham, Buckinghamshire
HP5 1EG
01494 774343
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chancellors Branches (View All 54)
Phenomenal ...
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5 Star Review
By : 'Grace'
Services : Sales( As a Vendor )
Sold price : £700000
Would you recommend ? : Yes
Postcode : HP5
17 Jul 2024
People found this helpful1
3rd purchase via chancellors and 2nd sale. Cannot fault them at all- we had viewings booked ahead of marketing our house- they got us heaps of viewings- lots of offers and we sold our property within a week (to the first person that viewed!). Called us after every single viewing with feedback.... Read Full Review
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Professional agents in ...
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5 Star Review
By : 'Mohammed'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : HP5
31 May 2024
People found this helpful0
Callum has been really professional all through the process. He promptly facilitated the communication between the vendor and myself for booking a viewing as well as all through the offer process. He issued written confirmations of every step speedily and professionally. I'd highly recommend... Read Full Review
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The worst property management ...
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1 Star Review
By : 'SGiles'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : HP5
31 Aug 2023
People found this helpful1
Chancellors have a lot of good reviews on here for buying and selling properties, which allows them to hide the fact that their property management division (Thameside) are awful. I had the misfortune of appointing them to manage my property. Instead of getting the full managed service that I paid... Read Full Review
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Liars ...
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1 Star Review
By : 'T'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : HP5
27 Feb 2023
People found this helpful2
I bought a house through Chancellors and they lied the entire way through the process. I bought based on a completion date of March 22. The agent agreed this was possible because the seller had completed their end and would move in with family while their house was built. March came and went. As... Read Full Review
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Best agent I have dealt with ...
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5 Star Review
By : 'Carla'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP9
18 Jun 2021
People found this helpful0
I wanted to write a review as I have been looking for a rental property over the last 6 weeks and dealt with lots of lettings negotiators at various different agents. Chancellors has by far been the best I have dealt with so far! Both Danielle and Ben have been very helpful and kept me updated on... Read Full Review
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Terrible communication and ...
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1 Star Review
By : 'Gemma'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : HP5
31 Jul 2020
People found this helpful2
Once again we have been completely failed by the Chesham branch and its managers. Our previous tenants vacated the property 4 months ago. It was recommended by Chancellors that we collect a small cleaning fee for the condition that the property was left in. Despite holding the deposit, Chancellors... Read Full Review
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I rented from Chancellors and ...
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1 Star Review
By : 'SG'
Services : Letting( As a Tenant )
Rent PCM : £690
Would you recommend ? : No
Postcode : HP5
18 May 2020
People found this helpful9
I rented from Chancellors and the below lettings reviews are 100% correct. They are a nightmare. When it suits them financially, they are nice to you. Once you sign, they are rude, constantly lie, especially Grace and Gemma. They will do anything to hold back your deposit. And will promote their... Read Full Review
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I don't normally post, ...
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2 Star Review
By : 'anthony'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : HP5
14 Feb 2020
People found this helpful4
I don't normally post, but feel responsible for saving other prospective landlords the agony using Chancellors 'Chesham'. There has been no benefit to using Chancellors. Only Stress! There is a general lack of courtesy and care since contracts have been signed. When I had... Read Full Review
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Unprofessional & Rude ...
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1 Star Review
By : 'DRA'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : HP5
31 May 2019
People found this helpful5
Dealt with chancellors when purchasing a property and i will do my best to avoid them at all costs the staff are rude and unprofessional even up to branch manager level. During a phone call with one of the managers he swore which again is unprofessional. I complained to head office who done... Read Full Review
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Never arrange viewings or ...
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1 Star Review
By : 'Dissatisfied'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HP5
8 Jul 2018
People found this helpful4
Lost two rental properties because they never called to arrange viewings despite my calling and chasing and stating I'm keen to move... Read Full Review
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By : Chris
18 Jul 2018You had a lucky escape! Still waiting for my deposit back.....tick...
They are an absolute shambles ...
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1 Star Review
By : 'David'
Services : Letting( Property Management )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SL57
26 Jan 2018
People found this helpful4
They are an absolute shambles everything bad the general public think about estate agents Chancellors Ascot delivers.. Shocking! Will never use again And there property management is... Read Full Review
Comments on Agent Fees
Good
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I can not recommend strongly ...
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1 Star Review
By : 'Victoria'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £250000
Would you recommend ? : No
Postcode : HP16
25 Jan 2018
People found this helpful11
I can not recommend strongly enough not to use this company. The service received has not only been a disgrace from the branches but also from the directors office who are completely incompetent at even following their own complaints procedure. The mistakes are too many to mention but the most... Read Full Review
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Great team at chancellors ...
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5 Star Review
By : 'M'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N9
15 Sept 2017
People found this helpful0
Great team at chancellors chesham branch dynamic team and with nicholas richmond and the crew I felt like I was part of their... Read Full Review
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OK for taking the rent from ...
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1 Star Review
By : 'WeWantOurMoney'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : HP5
31 Jul 2017
People found this helpful1
OK for taking the rent from the tenant. Poor at paying it to the our account. Local service in Chesham OK, but it all grinds to a halt when it comes to making a simple transfer of landlord account payments. Was requested by us in late March, Today, last day in July, still awaiting any... Read Full Review
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Absolute shambles of an ...
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1 Star Review
By : 'Paul'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HP5
3 Apr 2017
People found this helpful4
Absolute shambles of an estate agent, whole office run by 20 something year olds who haven't got a clue what they're doing, told me the flat I'm in now had already gone then i rented it through another estate agent the same morning, every time I call to ask if a property is available, miraculously... Read Full Review
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Terrible service. They passed ...
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1 Star Review
By : 'annoyed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HP5
25 Nov 2016
People found this helpful2
Terrible service. They passed our details to third parties despite our request to not do this. They lied about our landlord to us, and to him about us, to get money off us quicker, and though we finished our dealings with them 4 years ago, they keep emailing and phoning - and I have contacted them ... Read Full Review
Comments on Agent Fees
extortionate given that they don't provide anything resembling a service
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After many dealings with this ...
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1 Star Review
By : 'Tnash'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : HP5
7 Sept 2015
People found this helpful5
After many dealings with this company I can confidently tell you collectively they represent the worst traits found in estate agents. From knowingly leaving sold or let properties as available on their website to draw you in at the start, to flatly ignoring you during and at the end of the tenancy... Read Full Review
What agent could do to change your mind?
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
Comments on Agent Fees
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
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I wish to say a huge thank ...
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5 Star Review
By : 'Wendy'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : HP5
14 May 2015
People found this helpful0
I wish to say a huge thank you to Grace Curry at Chancellors Chesham for her help and dedication to her job. Our current landlord sold the property and I started a search for a new home just after Christmas (we had 4 months notice, so not a problem I thought). However, as we have 2 dogs, it was... Read Full Review
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Don't be fooled by their ...
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1 Star Review
By : 'Furious'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : HP5
11 Oct 2014
People found this helpful11
Don't be fooled by their marketing. Chancellors are one of the worst estate agents around especially if you are a tenant or a landlord renting through them. I rented from them for about three years and they were a terrible hassle both to me and the owner of the house. This complaint about two... Read Full Review
What agent could do to change your mind?
Their problems are clearly due to organisational culture because looking at the reviews people are complaining the same issues. Standards are low. They focus mostly on making fast money. The property management side seems to attend only to landlords with multiple properties. Everyone else waits for months if there are problems. They need to seriously start providing a better quality of service and this may be only possible by bringing in professionals at the higher levels to change their culture.
Comments on Agent Fees
£90 to renew a tenancy agreement. This constitutes them printing a Word document, sticking it in an envelope and mailing it. Total rip-off.
Comments (0)Was this helpful?:
I have been trying to rent a ...
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1 Star Review
By : 'Cisco'
Services : Letting( As a Tenant )
Would you recommend ? : No
28 May 2014
People found this helpful3
I have been trying to rent a property through Chancellors for about 6 weeks now and I can say I am very disappointed about their services as I only have one week left until I have to move house and I still don't know if I will have a house to move into. I keep on calling this agent and she is... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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