Had Keats to let our property - Discussed on a commission when the manager came for a survey, the commission went up by 2% when i got the paperwork- i recalled the conversation, returned to the discussed rates. This was a short time let and keats mentioned all the monies shall be paid upfront. When i checked the deposit there was just the first month's and Keats kept the remaining money - had to chase them up after two weeks the money was sent to our bank. Now the tenants left 4 weeks ago and i had given a clearence to release the deposit, the tenants yet to recieve the deposit and i am yet to recieve the bills which should come off the deposit. they have not responded my last six emails. Calls - the same answer given to me ten days ago- I shall vist the agent and see what they have to say. Cant believe that i have paid for this frustrating experience.