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Woodbridge, IP12
3.4/5, 9 Reviews
56% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
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"I rented a flat for 18..."
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2 Star Review
By : 'Travelmonkey'
Services : Letting(As a Tenant)
Rent PCM : £505
Would you recommend ? : No
Postcode : IP12
22 Nov 2014
People found this helpful3
I rented a flat for 18 months, and moved out a few weeks ago. Durning the tenancy JSM were actually ok, handling a few maintenance issues efficiently. The only real annoyance were the outrageous fees every six months (around £90). Plus check-in fee, check-out fee, etc... However, upon checkout they tried to charge me the famous £50 cleaning fee, for various minor cleaning issues (check your contract - they can only withhold money for MAJOR cleaning issues!!). I challenged it, they still insisted I had to pay otherwise they would raise a case through the TDS. As soon as I told them to go through the TDS they immediately backed down and refunded me my £50. Also, when refunding my deposit they tried to give me a months rent, not a month and a half. Again this was something I had to challenge. I would also like to point out when I mentioned about being present for the checkout inspection I was practically laughed at, saying how tidy my flat had been and there would be no problem. Stupidly I accepted this, so that was a lesson learned, however someone else on here mentioned they were present and weren't told about dusty skirting boards until after they had left! I did find a member of staff the be very inconsistent with her attitude, sometimes she was ok, and other times very blunt and snotty!! I'm afraid JSM is a letting agency I will never ever use again.
What agent could do to change your mind?
For a start you could abide by the tenancy contract. Trying to charge cleaning fees for minor things is disgusting, and in breach of contract. Sort your staff out - one member told me check-out was free, another said £100 yet I only paid £60???
Comments on Agent Fees
Ridiculously high
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By : evilagent
10 Dec 2014Ha ha. Frankly we don't give a shit about our tenants. Once we have their money that's it as far as we are concerned. Our only concern is getting the suckers in and getting our fat fees. Wahahahahahaha!!!
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Latest Reviews
Christiaan Taylor
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £112,000 | £112,000 |
| Lettings | 0% | 0% | £505 | £695 |
Address
JSM
6d Church Street, Woodbridge, Suffolk
IP12 1DH
01394 380218
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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JSM Branches (View All 4)
The lease on this property ...
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2 Star Review
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : NR1
1 Apr 2015
People found this helpful2
The lease on this property recently ended. JSM were quite unhelpful on numerous occasions during the tenancy. Requests for landlord maintenance were met with resistance or inaction, check out and return of our Security Deposit turned into a frustrating and drawn out affair and generally they were ... Read Full Review
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I rented a flat for 18 ...
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2 Star Review
By : 'Travelmonkey'
Services : Letting( As a Tenant )
Rent PCM : £505
Would you recommend ? : No
Postcode : IP12
22 Nov 2014
People found this helpful3
I rented a flat for 18 months, and moved out a few weeks ago. Durning the tenancy JSM were actually ok, handling a few maintenance issues efficiently. The only real annoyance were the outrageous fees every six months (around £90). Plus check-in fee, check-out fee, etc... However, upon checkout... Read Full Review
What agent could do to change your mind?
For a start you could abide by the tenancy contract. Trying to charge cleaning fees for minor things is disgusting, and in breach of contract. Sort your staff out - one member told me check-out was free, another said £100 yet I only paid £60???
Comments on Agent Fees
Ridiculously high
Comments (1)Was this helpful?:
By : evilagent
10 Dec 2014Ha ha. Frankly we don't give a shit about our tenants. Once we have their money that's it as far as we are concerned. Our only concern is getting the suckers in and getting our fat fees....
I've dealt with this branch ...
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5 Star Review
By : 'Paul'
Services : Sales( As a Buyer )
Sold price : £112000
Would you recommend ? : Yes
Postcode : IP12
24 Jul 2014
People found this helpful0
I've dealt with this branch over a number of years and eventually brought a property through them as well. They have always been very helpful to me as a tenant and owner, and they have been on the ball with all the issues I have regarding tenancy & property purchase. During the purchase process ... Read Full Review
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JSM were very helpful, ...
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5 Star Review
By : 'Duncan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IP5
13 May 2014
People found this helpful0
JSM were very helpful, professional and very efficient in all matters concerning my rental. I would thoroughly recommend for anyone I... Read Full Review
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The whole experience from the ...
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1 Star Review
By : 'sad'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IP5
7 Aug 2013
People found this helpful2
The whole experience from the beginning has been appalling, they do not return calls, give ridicules quotes for work needed and are generally really... Read Full Review
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Allyson at JSM has been ...
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4 Star Review
By : 'Christiaan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IP11
30 Jan 2013
People found this helpful0
Allyson at JSM has been nothing but helpful during my time renting a property from JSM Woodbridge. She has always advised and helped where ever she could. I have had some issues with the property which were dealt with very well. My thanks to Allyson and the JSM... Read Full Review
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I have been a Tenant under ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IP5
3 Jan 2013
People found this helpful0
I have been a Tenant under JSM Woodbridge Branch for 2 years 4 months. Having lived in this country and renting for 6 years they have proved to me that they are the best ever, I really felt at home during my stay with this Estate Agent. It was just easy for me to communicate and be listened to, and ... Read Full Review
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I have rented through JSM ...
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5 Star Review
By : 'Elaine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
23 Aug 2012
People found this helpful2
I have rented through JSM property for 11 years through the Ipswich and Woodbridge Branches, I have always found the staff polite helpful and well informed. I have had several maintenance issues that have been dealt with quickly and the problem resolved, in many cases I did not have to wait at... Read Full Review
Comments (2)Was this helpful?:
By : Absolutely amazing
25 Aug 2012Absolutely amazing... JSM Property can only get a good review from the Branch Manger Elaine Dunlop... Need I say any...
Would not recommend this ...
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2 Star Review
By : 'Sharon'
Services : Letting( As a Tenant )
Would you recommend ? : No
9 Jul 2012
People found this helpful1
Would not recommend this company, not interested in sorting out any problems unless you call and complain constantly(we had rats and had to call environmental health before they did anything about the problem). Also they tried to keep some deposit for damage that was already at the property.... Read Full Review
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