JSM

Awful, don't go near them. One staff memebr doesn't know what the other is doing the delay everything. They don't look after your property. They hid the fact the couldn't get refernces for ... Read Full Review

We used JSM (now Leaders) to manage 2 of our properties in Norwich. The Property Manager seemed to change every time we dealt with them, consequently the Inspections were not conducted properly. They failed to notice that there were pets in one property, and the second stank of cigarette smoke. The ... Read Full Review

The lease on this property recently ended. JSM were quite unhelpful on numerous occasions during the tenancy. Requests for landlord maintenance were met with resistance or inaction, check out and return of our Security Deposit turned into a frustrating and drawn out affair and generally they were ... Read Full Review

I rented a flat for 18 months, and moved out a few weeks ago. Durning the tenancy JSM were actually ok, handling a few maintenance issues efficiently. The only real annoyance were the outrageous fees every six months (around £90). Plus check-in fee, check-out fee, etc... However, upon checkout ... Read Full Review

Very little regard for tenants and unacceptable fees. We rented with them last year. We were promised a heater would be repaired before move in - we had to wait about a month for this, despite numerous prompts, and were very cold in the main bedroom for this period. They asked us to sign on a ... Read Full Review

I have been letting my property through JSM for about three years; My initial contact was with Carole, who guided me through the preparation of the property for leting and gave me much valuable advice and help. Since then I have had dealings with many of the staff who, without exception, have ... Read Full Review

I've dealt with this branch over a number of years and eventually brought a property through them as well. They have always been very helpful to me as a tenant and owner, and they have been on the ball with all the issues I have regarding tenancy & property purchase. During the purchase process ... Read Full Review

Avoid this lettings agent at all cost, they are bloody useless. They don't managed anything properly so beware of the property you move into, checks have probably not been done and probably crawling with fleas like the one I just moved ... Read Full Review

Last year I rented a flat through JSM for about 4 months. When I moved in the flat was for sale as a buy-to-let property and they explained to me in an easy way, without being insulting (as it was the first time I rented). £65 is excessive as a check in fee (see a review below) but this is part ... Read Full Review

New to this experience, my partner and I were unsure as to what needed to be done/sorted but Louise answered all of our questions and helped us throughout the whole journey. She was supportive, emailing and calling to remind us of each step that needed to be taken and JSM had a good layout of steps ... Read Full Review

I found the house that i liked online for my family and I, left a message and Rosie gave me a call. She explained the whole process to me and arranged the viewing for me. she was very friendly and professional, she explained to me clearly all the stages and called to find out how i was getting on. ... Read Full Review

JSM were very helpful, professional and very efficient in all matters concerning my rental. I would thoroughly recommend for anyone I ... Read Full Review

Rosie was excellent from start to finish. She was as good as her word to keep me in reserve in case this property came up again, contacting me straight away to arrange a second viewing. Rosie was friendly and positive when showing me around. Rosie ensured that the rental was easy, clearing ... Read Full Review

absolutely useless in terms of dealing with any problems. Today we have no hot water. JSM's emergency number just rings out. This jus just one example of the poor customer service and total lack of communication. Don't rent from ... Read Full Review

This was my first experience with a letting agent and it was very good, Rosie Howard was extremely helpful in helping me with my queries and making everything happen on time, would use JSM ... Read Full Review

Rosie has provided timely and very helpful support in our search for a new home together and provided her support in making a challenging time as smooth as possible for us. It has been much appreciated. Thank ... Read Full Review

I have just used JSM for my new let and found them very good especially my contact Rosie Howard. She was very attentive and helped in all aspects of any problems I encountered, from the viewing through to getting my keys and my final move in. the only downside was when Rosie was off ill nothing ... Read Full Review

Terrible service. Rude. Don't reply to email after email - even at head office level in response to formal complaints. Mucked up the rent review. Deceived me when a contractor did work that wasn't authorised - asking another contractor to join in the cover up (I saw the email after asking ... Read Full Review

I have been waiting for my deposit for nearly four months. The staff member that I was dealing with - whenever he would actually lower himself to the level of responding to my queries in the first place, that is! - was rude and provided neither assistance nor assurance. The reason I was given ... Read Full Review

Dodgy though the staff where fine. I went to view a property with this company and was impressed with the price if not the state of the place, so decided to apply for it. The carpets were feisty and walls needed a new coat of paint. However while filling in the from to be sent off to landlord ... Read Full Review