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Matthew Williams
1.5/5, 8 Reviews
13% Recommended
29% sales valuation accuracy
0% letting valuation accuracy
43% sales fee satisfaction
43% letting fee satisfaction
No Description Found
"Atrocious customer service...."
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1 Star Review
keri
By : 'cae'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : UB8
29 Sept 2014
People found this helpful4
Atrocious customer service. On the phone and in person. Rented a flat with them but literally every encounter with them, mistakes have been made on their part. 1. Due to work commitments, we were finding it hard to sign the contract and i made numerous suggestions on how to go about it and they were so unyielding with their policies, they rejected each and every one of my suggestions. 2. In a phone conversation with Keri, she's told me more than once that i "wasn't listening" when i was again making my suggestions, saying that i kept on "insisting" my way. 3. I asked about parking permit that a week later, still hasn't been done only to be told that we have to wait 14 days before we get one. 4. My fiance got given the wrong keys to the flat that, when he rang to say they've given him the wrong keys, they said they'll have it sorted. When my fiance asked for it to be done quickly as all our stuff are outside getting wet and unprotected, keri then said, "i'm running a business." 5. Only one set of keys given, knowing there were two of us moving. No keys to the back door. 6. Shower wasn't working when we went in. Eventually someone came in and sorted that out. The agents they have not only appear to br clueless and don't know how to do their jobs, they also seemed to have forgotten that they're in service and need to take care of their clients. Terrible, terrible.
What agent could do to change your mind?
Mistakes happen. They\'re expected. The least they could do is accept it and rectify, not blame someone else and be snipey about it. Or, they can just do their job properly.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 29% | 43% | £0 | £0 |
| Lettings | 0% | 43% | £900 | £925 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 2 |
Address
Matthew Williams
41 Belmont Road, Uxbridge, Greater London
UB8 1QT
01895 811 944
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
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1 Star Review
By : 'DS'
Branch : Uxbridge, 41 Belmont Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : UB56
21 Feb 2019
People found this helpful0
THIS AGENCY IS NOT SERIOUS, YESTERDAY I HAD VIEWING. OF COURSE, FOR AGENT 7 PM IS TOO LATE SO TENANT SHOULD SHOW THIS ONE BEDROOM BUT NOBODY OPEN THE DOOR, I HAD to WAIT 30 MIN BUT NOBODY OPENED THE DOOR AND I BACK TO HOME WITHOUT VIEWING. I WASTED THE TIME TO CAME TO PLACE AND WAIT - ... Read Full Review
Comments on Agent Fees
NO
Comments (0)Was this helpful?:
You can trust them to handle ...
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1 Star Review
By : 'IZITYEAH?'
Branch : Uxbridge, 41 Belmont Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : UB7
26 Apr 2017
People found this helpful4
You can trust them to handle your tenancy as much as you can trust a dodgy car salesman. There is a reason this firm is ranked LAST out of the 21 lettings agents in the area. The staff are unprofessional, uneducated and stupid. We had a guy who sounded like a thug on the phone replying to ... Read Full Review
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I am now having to enter a ...
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1 Star Review
By : 'Tenant'
Branch : Uxbridge, 41 Belmont Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : UB7
25 Apr 2017
People found this helpful5
I am now having to enter a legal battle with this agency because they not only 1) terminated my prospective tenancy for nor fault of my own, but they then 2) withheld my deposit and despite agreeing to return the amount to me I have had nothing, I have done everything within my power to rectify ... Read Full Review
Comments on Agent Fees
Bad.
Comments (1)Was this helpful?:
By : Math
18 Apr 2018Never trust this They took ur deposit n they not give you house They are...
Im not sure what all the bad ...
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5 Star Review
By : 'Zoe'
Branch : Uxbridge, 41 Belmont Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : UB3
18 May 2016
People found this helpful0
Im not sure what all the bad reviews are about, I have been renting from Matthew Williams for near on 5 years and have had nothing but brilliant service and friendly staff. I would recommend Matthew Williams to anyone. Kerri-Ann has been my point of contact from the start and she is absolutely ... Read Full Review
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This estate agents is an ...
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1 Star Review
By : 'LondonUB7'
Branch : Uxbridge, 41 Belmont Road
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : UB3
13 Nov 2015
People found this helpful3
This estate agents is an absolute joke. Had the misfortune of dealing with a staff member *who is without doubt the most intimidating, rude, and threatening individual I have ever had dealings with. Do not come to Matthew Williams with any issue in the property, you are likely to be ... Read Full Review
What agent could do to change your mind?
to not open an establishment in the first place and drop off the face of the earth.
Comments (1)Was this helpful?:
By : Margaret Hooker
11 Feb 2016We are sorry that you feel that your tenancy did not end to your satisfaction. Whilst we have a duty to be fair to our tenants, we also have a duty to our landlords to ensure that the property is...
This estate agent is an ...
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1 Star Review
By : 'Yasin'
Branch : Uxbridge, 41 Belmont Road
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : No
Postcode : UB7
30 Dec 2014
People found this helpful4
This estate agent is an absolute joke. They will smile to your face but as soon as you've left or hung up the phone your concern will descend into the deepest drawer and never looked at again. If something is wrong with your property or broken it is near impossible to have it fixed. We have ... Read Full Review
What agent could do to change your mind?
The agent does not respond to request for help, but will tell you they are working on it but nothing has ever happened.
Comments (1)Was this helpful?:
By : Margaret Hooker
11 Feb 2016I am sorry that you feel that your issues were not dealt with promptly. Unfortunately we act as an agent to the landlord. We have to get any work approved by them. Nor can we insist (although we...
Atrocious customer service. ...
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1 Star Review
By : 'cae'
Branch : Uxbridge, 41 Belmont Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : UB8
29 Sept 2014
People found this helpful4
Atrocious customer service. On the phone and in person. Rented a flat with them but literally every encounter with them, mistakes have been made on their part. 1. Due to work commitments, we were finding it hard to sign the contract and i made numerous suggestions on how to go about it and they ... Read Full Review
What agent could do to change your mind?
Mistakes happen. They\'re expected. The least they could do is accept it and rectify, not blame someone else and be snipey about it. Or, they can just do their job properly.
Comments (0)Was this helpful?:
Would not recommend this ...
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1 Star Review
By : 'palisade'
Branch : Uxbridge, 41 Belmont Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : UB7
21 Mar 2014
People found this helpful3
Would not recommend this Agent at all, they don't seem to be concerned with customer service, replying to queries or basic information sharing. My fiancee and I inquired about three properties in the same area, after sending four emails - all of which were ignored (aside from the auto-reply) I ... Read Full Review
What agent could do to change your mind?
Never responded to email, did not call back when promised or communicate professionally.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
