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Withington Lettings, Manchester M20
3.4/5, 14 Reviews
64% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
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"JP & Brimelow are..."
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1 Star Review
By : 'Oscar'
Services : Letting(I am a Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : M14
27 Aug 2014
People found this helpful1
JP & Brimelow are unprofessional, incompetent, and show a callous disregard for the welfare of their customers. Here is the brief summary of experience thus-far, after only one month of being a tenant at a property managed by them: 1. The house was advertised as fully furnished, but when we arrived the house was empty and devoid of furniture except for one double bed and some wardrobes in the master bedroom, and a stool in the kitchen. 2. When asked to replace the furniture we had been promised, they decided to provide the absolute bare minimum: one sofa, a dining table and 4 chairs and a single bed, despite the fact the fact online advert explicitly stated the property came with 2 double beds. 3. While moving in the new furniture, contractors hired by JP & Brimelow stole several items my girlfriend and I had left at the property: a rug, a desk and desk chair, and an arm chair owned by my great grandfather. 4. The rug was put back without us being told in the hopes that we would not notice and think we were mistaken. Although all of the incidents mentioned above are huge breaches of contract, it doesn't stop there. On our first viewing of the property, the tenants had not been given 24 hours notice about the viewing or been asked for permission by JP & Brimelow. JP & Brimelow have never given us 24 hours notice or sought our written permission before allowing people into our property during our tenancy. 24 hours notice or express written permission from the tenant is a legal requirement, not an optional luxury, but it would appear that JP & Brimelow don't think so. When our rug was put back in the house, they claimed to be unaware that anyone had entered the property. This means they are either unaware of who has access to properties they manage and when, or they are actively duplicitous in letting people in without permission. While negotiating compensation for the above incidents, I repeatedly had to cajole Ysanne Ingham and other agents to do the most basic tasks such as reading and responding to emails I had sent regarding the matter. The agency made insultingly low offers in terms of compensation: they offered us a tiny proportion of the furniture promised in the advert, and they didn't give us a rent reduction proportional to the period of time the property was uninhabitable for or a rent reduction for the whole contract as the house was not as advertised, or offer anything to compensate for the inordinate amount of time we had to spend contacting the agency. All in all, I already regret becoming a tenant from JP & Brimelow, and it has only been a month. They have behaved not only unprofessionally, but criminally and disgracefully as people. They have breached contract so many times I have lost count. STAY AWAY.
What agent could do to change your mind?
1. Furnish property as advertised OR reduce rent accordingly. 2. Give 24 hours notice AND/OR ask permission to enter or let people into the property. 3. Acknowledge and admit to mistakes. Apologise and offer financial compensation for said mistakes. 4. Not disobey contract law. 5. Only allow trusted contractors onto property AND/OR give clear instructions to contractors.
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Latest Reviews
Seamus Monaghan
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £80,000 | £216,500 |
| Lettings | 100% | 50% | £600 | £1,000 |
Address
JP & Brimelow
418 Wilmslow Road, Manchester, Greater Manchester
M20 3BW
0161 434 6169
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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JP & Brimelow Branches (View All 2)
Extremely fast sale and very ...
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5 Star Review
By : 'TH'
Services : Sales (As a Vendor)
Sold price : £210000
Would you recommend ? : Yes
Postcode : M14
26 Apr 2016
People found this helpful0
Extremely fast sale and very pleased with the service from the whole staff. In particular Pauline was really on the ball in the later stages just before exchange of contracts, helping to smooth the process. Would recommend the... Read Full Review
What agent could do to change your mind?
Fair charges.
Comments on Agent Fees
Fair charges.
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Dealt with Pauline Heathcote ...
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5 Star Review
By : 'Seamus'
Services : Sales (As a Buyer)
Sold price : £216500
Would you recommend ? : Yes
Postcode : M20
23 Mar 2016
People found this helpful0
Dealt with Pauline Heathcote form start to finish. Pauline was friendly, helpful and professional throughout the process keeping us regularly informed of progress and was a good conduit between ourselves and the vendor and kept pressure on them to make sure they got their documents in on time as I... Read Full Review
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We made a repossession ...
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5 Star Review
By : 'Huw'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : M14
29 Feb 2016
People found this helpful0
We made a repossession purchase through this agent which proved to be very difficult with many hitches along the way. Pauline, Graham and David were with us all the way and helped us to complete a successful purchase. We couldn't have done it without their help, understanding and experience. A... Read Full Review
What agent could do to change your mind?
N/A
Comments on Agent Fees
N/A
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JP&Brimelow is an ...
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5 Star Review
By : 'Mireille'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : M14
9 Dec 2014
People found this helpful0
JP&Brimelow is an excellent agency. My boyfriend and I were looking to rent an apartment and they showed us the property and handled everything very well. As we are from the Netherlands, the payment was a little difficult but they did their very best to help us and we found a solution together. ... Read Full Review
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They provided clear ...
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4 Star Review
By : 'Catherine'
Services : Letting (As a Owner)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : M14
5 Dec 2014
People found this helpful0
They provided clear information on what was involved, left a good information pack. Communication was good and they found a tenant very quickly. Hoping this continues in the management of the... Read Full Review
Comments on Agent Fees
Given the level of service promised (and delivered so far) they are reasonable.
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I found the process a little ...
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3 Star Review
By : 'Jo'
Services : Letting (As a Owner)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M14
1 Dec 2014
People found this helpful0
I found the process a little confusing as a first time landlord to be honest and the lack of communication after I signed the Terms made me feel like know body cared once they had my business. Everyone I have dealt with has been nice but due to being passed about between a variety of different... Read Full Review
Comments on Agent Fees
So far I am undecided on whether I would use again. Perhaps I have been a little new to this too and expected to have been spoken to more. Also I wasn\'t expecting the initial fee to have vat added leaving me with £164 which was less that anticipated. As mentioned, I expect that today\'s events are teething problems and as long as my property is looked after and my tenants are happy so am I.
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The property was left in a ...
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1 Star Review
By : 'KEVIN'
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : No
Postcode : M19
21 Nov 2014
People found this helpful1
The property was left in a deplorable state by the previous tenant which you managed. So I don't know what level of inspection/ property management went on during his twelve month tenancy. The place was filthy and there was damage that he had been caused whilst he was in occupancy. Despite the... Read Full Review
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Utterly atrocious. 1) Failed ...
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1 Star Review
By : 'Unspecified'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : M20
18 Nov 2014
People found this helpful1
Utterly atrocious. 1) Failed to get guarantor forms to us in a timely fashion despite us constantly contacting them. Asked to have them emailed only for them to say "that's not our policy", then telling us on the day we were supposed to move in that they could have emailed the... Read Full Review
What agent could do to change your mind?
1) Transparency of agency fees. 2) Respond to issues in a timely manner. 3) Abide by the law.
Comments on Agent Fees
No transparency. The fees were sprung on us last minute and explained away as being necessary for printing a few forms. >£300 for printing a few forms followed by a negligent service that often breached the law.
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By : Rebecca Whitehead
24 Nov 2014Dear Tenant Thank you for taking the time to highlight areas where you felt we did not perform correctly. I would like to offer my apologies. I am sorry we did not have the opportunity to rectify...
The service has been ...
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5 Star Review
By : 'Jonathan'
Services : Letting (As a Owner)
Sold price : £80000
Rent PCM : £600
Would you recommend ? : Yes
Postcode : M14
10 Oct 2014
People found this helpful0
The service has been excellent. All my questions have been very effectively answered and I always felt staff had time for me. I never felt rushed. The house has been let very quickly and all arising issues have been promptly dealt with. Thank you for great... Read Full Review
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I was a tenant of JP Brimelow ...
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1 Star Review
By : 'Manchester1'
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : M20
30 Sept 2014
People found this helpful0
I was a tenant of JP Brimelow for 3 years until recently. They have the worst communication with tenants that I have ever experienced. Having worked in the industry myself, I was amazed at how badly their systems worked. Every time I called I dealt with a different employee and no one ever had... Read Full Review
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Excellent service. Responsive ...
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5 Star Review
By : 'martin'
Services : Letting (As a Owner)
Rent PCM : £775
Would you recommend ? : Yes
Postcode : M14
4 Sept 2014
People found this helpful0
Excellent service. Responsive and matched a professional tenant to the property. No problem too large or small. Looking forward to an ongoing relationship with JP &... Read Full Review
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I have been with the ...
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5 Star Review
By : 'Conor'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M19
4 Sept 2014
People found this helpful0
I have been with the JPBrimelow team for over 14 years and they have managed my properties either through the purchase or selling or letting and full property management. I have always found the team dedicated, efficient and professional in all aspect of my dealings. They are very customer focused... Read Full Review
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JP & Brimelow are ...
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1 Star Review
By : 'Oscar'
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : M14
27 Aug 2014
People found this helpful1
JP & Brimelow are unprofessional, incompetent, and show a callous disregard for the welfare of their customers. Here is the brief summary of experience thus-far, after only one month of being a tenant at a property managed by them: 1. The house was advertised as fully furnished, but when we... Read Full Review
What agent could do to change your mind?
1. Furnish property as advertised OR reduce rent accordingly. 2. Give 24 hours notice AND/OR ask permission to enter or let people into the property. 3. Acknowledge and admit to mistakes. Apologise and offer financial compensation for said mistakes. 4. Not disobey contract law. 5. Only allow trusted contractors onto property AND/OR give clear instructions to contractors.
Comments (0)Was this helpful?:
I was interested in letting a ...
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1 Star Review
By : 'JPBrimelowareawfulestateagents'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
7 Nov 2012
People found this helpful0
I was interested in letting a property managed by the Chorlton branch, and was told, pending references, that I would be able to move in by wednesday. When discussing my references I mentioned that, as well as having a full time job, I am a postgraduate student. Without any notice that the property ... Read Full Review
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