Unhelpful, patronising, disorganised, ineffective. Do not use this lettings agency. Kevin Tubb is the student lettings manager, messed up our moving in dates to the point that one of us was homeless for 10 days. refused to take calls or respond to urgent queries. Left broken furniture at the... Read Full Review

extremely unhelpful, unorganised, house in a state from before we moved in, rubbish in the garden, broken products left in house, no support to fix problem, extremely rude employers would not advice using... Read Full Review

We were a group of students who went with caxtons. The landlord for our house was helpful herself but we found caxtons sadly to be condescending and rude to us and it felt that this was to be a part because we were students. I am unhappy to say I would not recommend them to any students in... Read Full Review

Disgusting! They have humiliated us, told us we'll be made homeless by them, lied about us not giving back the keys and renting the property after the end of tenancy took over a grand of our deposit for nothing! The staff is incredibly rude and even the ones in Gravesend are completely useless ... Read Full Review

Caxtons helped my group and I find a lovely 4 bedroom house in the City were we lived in the property for 2 years. For the last year Dan was our house manager. I have recommended Caxtons to all of my... Read Full Review

I have been using Caxton's for four years now they are extremely professional. Any queries I have they help me with. I would fully recommend them if you are considering renting out your property as mine has always been let with excellent tenants. Thank you Caxtons. I would never go to another... Read Full Review

We had a viewing with Dan a few weeks back, he showed us a number of different student properties in Canterbury, he even drove us around in his car as it was raining. He gave us all the information we needed and we took a property there and then, without even asking! I would recommend him and... Read Full Review

As a parent of a student we found Caxton's to be very helpful and with good cooperative landlords any issues were sorted very promptly. We feel the landlord was especially fair in dealing with any issues. Monies were dealt with promptly as well. Special thanks again to Hannah Pout for going the... Read Full Review

Great Service, Best agents for Student lettings in Canterbury! I hope to use you again for the term of... Read Full Review

Never replied to any of our emails, even when they were a direct reply less than an hour after recieving an email Charged us our deposit money for problems that the previous tenants had caused that were not fixed prior to us moving in Left mould, marks on the walls, burns in the carpet, a broken ... Read Full Review

Without a doubt the worst letting agents I have ever had the displeasure to use in Canterbury in the six years I have lived here. The staff were incompetent at all stages, making vital administrative mistakes time after time. This including taking 2 months to replace a completely broken fridge in... Read Full Review

Mrs Bronwyn was so kind to wait for me and my daughter who is a Law student at KENT Canterbury University at 0430 in the morning to hand over the keys for us. We have a delayed of 25 hours coming from Cyprus to Gatwick and i had no where to stay and i have called her and explained to her the... Read Full Review

Caxtons were terrible landlords. They failed to fix dangerous problems with the property, were rude and unhelpful and do not behave in a professional manner even within the confines of their own offices. You will have a battle trying to get any deposits back even though when you move in it is... Read Full Review

I think we are an inconvenience to Gemma Marks, conversely, Hannah Pout is just an awesome person, very respectful. I remember the day I went to sign-up for accommodation, Gemma was just unhelpful and seemed distracted, playful with her other colleagues who seemed embarrassed. It was 4 of us and... Read Full Review

They are awful and not only operated with no regard to basic customer service, but they also had little regard for the law! Our deposit was used to pay a bill, which we were not informed of when we signed the contract, this is illegal and a deposit cannot be used in this way. They also emailed us ... Read Full Review

Matthew was extremely helpful in helping us resolve a broken washing machine complaint. From the first phone call to him, the same day he came to check the broken machine, and the following day a workman came to have a look at the machine. With a combination of Matthews help, and an extremely quick ... Read Full Review

I have nothing but praise for the way Hannah handled our situation. I am a parent of one of the two students who needed accommodation for 2014/2015. Not not only did she stay late to accommodate them seeing more than the usual number of properties as they were travelling some distance to do so but... Read Full Review

Please do not use this agent!! They completely take advantage of student and non student tenants. AVOID AT ALL COSTS. All the staff I ever dealt with were rude and unhelpful, they made NO effort to make my rental experience a good one... I was glad to escape at first possible opportunity. My... Read Full Review

What an awful service! Absolute nightmare trying to get deposit back (even after 3 months of moving out), staff are unhelpful, very rude and don't take responsibility. Didn't bother to do an inventory prior to the start of tenancy so check-out report was fabricated; landlord is trying to rinse us ... Read Full Review

i also rented with caxtons and it was terrible. i would recommend that anyone considering renting with them thinks twice before getting involved. stay well away. seriously. i am also yet to receive my deposit back and doubt it will be the full amount of money i originally paid. they even tried to ... Read Full Review