The UK's Largest Customer Review Website for the Property Industry
Manchester, M1
1.3/5, 66 Reviews
11% Recommended
88% letting valuation accuracy
33% letting fee satisfaction
No Description Found
"When you first deal with..."
Share On : 
1 Star Review
Katie
By : 'Unhappy'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : M3
2 Oct 2013
People found this helpful12
When you first deal with Bridgfords/Countrywide, they fill you with confidence that they will provide a second to none service. They are a large reputable organisation and that encourages you that they can deliver what they promise. You wouldn't believe how far from the truth that is! I have been dealing with Bridgfords for 18 months, since the first time I put the property on the market. After 12 months, we lost an excellent tenant, who blamed Bridgfords for her decision to leave. She complained that they never responded to her enquiries and when they changed their bank arrangements for rent payments, they failed to tell her. This resulted into a rent payment going into the "old" account. Incredibly, Bridgfords did not think to look there and treated the rent as overdue. At this point, it was direct intervention from the landlord that sorted things out but the damage was done. Following this incident, we had a meeting with Katy Flay, the branch manager and we were given assurances and financial inducements to remain with Bridgfords. Katy promised that she would personally manage our account and that the market was strong enough to warrant an increase in rent. These promises were empty gestures to placate us, as time proved. When it was suggested to the tenant that the contract renewal would be at a higher rent, this prompted her to terminate and move out. Despite Katy's assessment of the market, Bridgfords could not find a tenant at the higher rent and we eventually took new tenants at the old rent. The whole affair was a fiasco! Apart from the first month, the new tenants have never paid the rent on time. Every month, we have to ring Bridgfords to ask where the rent is? We are now 2 months in arrears and ringing Bridgfords on an almost daily basis in order to elicit any action at all. I predict losing 2 months rent (£1300) minimum and enduring a lot of hassle, doing what we pay Bridgfords to do. Their glib recommendation was to serve a Section 21 on the tenant and have them removed but that would block any prospect of recovering the rent arrears. To be fair to Katy Flay, we have been dealing with other office personnel, including Caroline and Nicola, as Katy never answers her direct line herself (0161 236 2205). In turn, they refer you to Tenant Credit Control in some central office, to discuss arrears but they never call you back. Another big complaint is that they constantly charge extra for tasks that you would expect to be included in the management fee. Because they control the rent and deduct their changes, so as the landlord, there is nothing you can do to stop this and complaint is futile. Beware, when Bridgfords say that they have procedures, what they mean is they are inflexible and only do what procedures dictate; they are incapable of acting on there own. They also hide behind procedure to avoid doing any work. There are many other small issues and complaints I have with Bridgfords service but to sum it up, they don't offer a service; you are better doing it yourself and you probably will!
Was this helpful?:
By : Urked
24 Nov 2013Having the same problem dealing with them at the moment. Having to call them to tell them the rent is overdue by a week is simply not good enough for the charges. Utterly useless in all areas, seeking legal advice
By : Aidenthat'sall
12 Sept 2014Our experience of Bridgfords and Katy Flay in particular is a carbon copy of yours. At every step of letting they have been incompetent. They are always nice and reassuring - Ms Flay in particular. But it's a front. It's virtually impossible to get them to answer a phone. They add services that you dont ask for to bump up their fees - despite confirmation in writing that they won't. They lose keys frequently. They have an automated texting system that tells you excitedly that you have viewings booked when you quite clearly haven't. Utterly useless in all areas. Going to the Property Ombudsman.
By : distguntled customer
7 Sept 2015I have also had problems with Katy Flay at Manchester Bridgfords letting agents. I have just cancelled agreement, which cost £600, and have discovered that Miss Flay is on 'sabbatical'! Not surprised at all! Bridgfords received fees for doing nothing whatsoever. Miss Flay tried to tempt me to stay by reducing fees by 8%, even when I pointed out that they were paid for no services a part from being 'on the books'. If you have to use an agent, I would not recommend this company, but we all have free will.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Stevie Burrows
Sally - Sarah Margaret Titterington
Kieran Evans
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 88% | 33.00% | £550 | £1,650 |
Address
Bridgfords
21 Albion Street, Manchester, Greater Manchester
M1 5DA
0161 956 2227
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Bridgfords Branches (View All 89)
Terrible, both for lettings ...
Share On :
1 Star Review
By : 'Anon'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : M1
6 Nov 2024
People found this helpful0
Terrible, both for lettings and sales. Can't even organise... Read Full Review
Comments (0)Was this helpful?:
Most of these reviews I see ...
Share On :
1 Star Review
By : 'sanan'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : M3
18 Jun 2024
People found this helpful0
Most of these reviews I see here are fake. Dan Mooney had no professional bone in his body, If you don’t have a property, just say no, don’t let people have expectations because you asking them more and more information as you have 50 properties on the way, avoid this estate... Read Full Review
Comments (0)Was this helpful?:
Daniel Bright surpassed my ...
Share On :
5 Star Review
By : 'Ubong'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M9
17 Feb 2024
People found this helpful0
Daniel Bright surpassed my expectations with his exceptional service. Right from the beginning, I felt valued and supported as a customer. His professionalism and attentiveness were remarkable, ensuring a smooth experience. I wholeheartedly recommend Bridgfords to anyone searching for reliable and... Read Full Review
Comments (0)Was this helpful?:
Dan Mooney was very ...
Share On :
5 Star Review
By : 'Stevie'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : M4
17 Jan 2024
People found this helpful0
Dan Mooney was very respectful, on time, and thorough in his inspection - a friendly face for... Read Full Review
Comments (0)Was this helpful?:
Dan at Bridgfords is in an ...
Share On :
5 Star Review
By : 'Sally'
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : M1
9 Nov 2023
People found this helpful0
Dan at Bridgfords is in an excellent Lettings Negotiator he's really professional, enjoys his job and is very lovely to work with. He has found people for my property on two occasions and is an extremely fast worker when you have a property it is very reassuring to work with Dan and the... Read Full Review
Comments (0)Was this helpful?:
Strictly forbidden from ...
Share On :
1 Star Review
By : 'Kieran'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M6
6 Nov 2023
People found this helpful0
Strictly forbidden from having a girlfriend/ boyfriend stay overnight. No... Read Full Review
Comments (0)Was this helpful?:
We and our tenants received ...
Share On :
1 Star Review
By : 'Sarah'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : M20
5 Sept 2023
People found this helpful0
We and our tenants received terrible service from Bridgefords. They also owe us £288, wrongfully taken from us in February, and have failed to reimburse us. They are now ignoring and not responding to our emails and... Read Full Review
Comments (0)Was this helpful?:
Absolutely shocking service, ...
Share On :
1 Star Review
By : 'debbie'
Services : Online Auctions (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : M22
21 Aug 2023
People found this helpful0
Absolutely shocking service, promises the world and doesn't deliver. I put my house on the market with them, said they had viewings, arrived late took a picture and then left. No communication whatsoever. I complained and still things did not improve. Spoke to Stacey the branch manager, she... Read Full Review
Comments (0)Was this helpful?:
Absolutely terrible. ...
Share On :
1 Star Review
By : 'Elena'
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : No
Postcode : M1
12 Jul 2023
People found this helpful0
Absolutely terrible. Negligent af, left me and my flatmates without hot water for three months straight and this was in the middle of winter. Then tried to gaslight me into claiming they had already done repairs on the flat in December, when I had been in all month. Receptionist on their phone line ... Read Full Review
Comments (0)Was this helpful?:
My name is Malic Adeleye, me ...
Share On :
5 Star Review
By : 'Malic'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M7
20 Dec 2022
People found this helpful0
My name is Malic Adeleye, me and my family had a good relationship and experience with Izzy Tollitt and charlotte in the process of them helping us with our apartment M72LA though we are still in the process of moving into the apartment but I recommend both of them for anybody on search of... Read Full Review
Comments (0)Was this helpful?:
Very helpful an kind , ...
Share On :
3 Star Review
By : 'Sujata'
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : M11
7 Apr 2022
People found this helpful0
Very helpful an kind , give’s you good service I would recommend the people if you would like to rent a house please go to bridgfords Manchester agency... Read Full Review
Comments (0)Was this helpful?:
Worst service Bridgfords ...
Share On :
1 Star Review
By : 'mick'
Services : Sales (As a Buyer)
Sold price : £475000
Would you recommend ? : No
Postcode : M22
29 Nov 2021
People found this helpful0
“Worst service and company!!" Cheadle Branch ,we already give the offer at high on market 20k, we just want to know offer is accept or reject ,but we called and sent email to same effect. 1 weeks later, no response, until property not on the market (sold).Do not use this estate... Read Full Review
Comments (0)Was this helpful?:
Awful ...
Share On :
1 Star Review
By : 'Nat'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : M50
14 May 2021
People found this helpful3
Bridgfords in Manchester are pretty horrendous. The only two people who are nice, friendly and helpful are Daniel and Jo. Everyone else we spoke to has been rude, flippant, and even accused us of not paying. To be honest, I should have known considering we moved into a flat that was supposed to... Read Full Review
Comments (0)Was this helpful?:
Never pick up the phone and ...
Share On :
1 Star Review
By : 'Myfanwy'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : M14
4 Nov 2020
People found this helpful1
Never pick up the phone and don't respond to emails. We had a problem with a waste pipe which left the garden covered in raw sewage, its been 4 days and still no action. Impossible to get through to... Read Full Review
Comments (1)Was this helpful?:
By : Sam Waily
29 Apr 2021Hi Myfanwy, I've some friends that have also experienced a similar situation recently. If possible could you email me sd844788@gmail.com ?...
Never respond to emails, ...
Share On :
1 Star Review
By : 'Abi'
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : No
Postcode : M15
25 Aug 2020
People found this helpful2
Never respond to emails, never answer when you call, always busy on the phone or on lunch and never call you back. I reported a leak in my ceiling and they only bothered to do anything about it or move me out until my ceiling fell in and there was a square metre rotting hole above my bed. I was... Read Full Review
Comments (2)Was this helpful?:
By : Sam Davids
6 May 2021Hi Abi, I have some friends that have had a similar experience. Please could you email me on sd844788@gmail.com if you get...
Worst ...
Share On :
1 Star Review
By : 'Majida'
Services : Letting (As a Tenant)
Rent PCM : £660
Would you recommend ? : No
Postcode : M8
13 Jul 2020
People found this helpful1
Worst service...they put me in big trouble they get me in the property without electricity. This is not like the energy provide cut the supply but it some internal property electric wiring issues...they are not receiving my phone even...i know do ehat to do...please... Read Full Review
Comments (0)Was this helpful?:
Was told my apartment was ...
Share On :
1 Star Review
By : 'Asad'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M3
16 Mar 2020
People found this helpful3
Was told my apartment was secured and asked to make payment. An hour later I called to make payment and the apartment had been given to another couple. Utterly... Read Full Review
Comments (0)Was this helpful?:
Better to sleep on the ...
Share On :
1 Star Review
By : 'Niharika'
Services : Letting (As a Tenant)
Rent PCM : £24
Would you recommend ? : No
Postcode : M15
13 Feb 2020
People found this helpful3
Only if I had negative stars to give. I can never imagine any company so rude, negligent towards there customer. It is the worst estate agents to deal with, it is better to sleep on the roadside rather than renting from them. My husband and I have called and emailed them 3 or 4 times every day... Read Full Review
Comments (1)Was this helpful?:
By : Sam Davids
6 May 2021Hi Niharika, I'm just messaging because some of my friends have experienced something similar. Would you mind getting in touch with me on sd844788@gmail.com if you get a chance....
Be very careful with them, ...
Share On :
1 Star Review
By : 'Keven'
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : No
Postcode : M15
18 Dec 2019
People found this helpful1
Be very careful with them, they are professional stealers! Keep a thorough written record of every time you contact them or viceversa, every contract, email or even phone records. I will tell you my story briefly. Rented an apartment in machetes City Centre, had to pay £950 deposit. Was ... Read Full Review
Comments (1)Was this helpful?:
By : Sam Davids
29 Apr 2021Hi Myfanwy, I've some friends that have also experienced a similar situation recently. If possible could you email me sd844788@gmail.com ?...
Please avoid them. Worst ...
Share On :
1 Star Review
By : 'Phil'
Services : Letting (As a Owner)
Rent PCM : £1450
Would you recommend ? : No
Postcode : M1
28 Nov 2019
People found this helpful1
Please avoid them. Worst company to deal with had bad experience buying, selling and renting. Team lacks skills, very rude and... Read Full Review
Comments (1)Was this helpful?:
By : Samuel Davids
29 Apr 2021Hi Phil I've some friends that have also experienced a similar situation recently. If possible could you email me sd844788@gmail.com ?...
1 - 20 of 66 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
