Palmer Snell

Appalling estate agents. I spent £2000 on solicitors and a survey just to find out 2 weeks before exchange of the property in Martock that the illegal work done on the property which is grade 2 listed has never had restrospective planning permission and no certificates can be produced to ... Read Full Review

As a Purchaser, I have just had to withdraw from a property after being misled. I have also been shouted at, spoken to in a very patronising manner and had the phone slammed down on me twice. VERY UNPROFFESIONAL. To be avoided at all costs. I think they need a lesson in people skills. I have tried ... Read Full Review

One of the worst agencies I came across. Have paid £600.00 agency fees in Jan 2019 for two people and service what has been received is not even worth a penny! Flat has been advertised furnish or unfurnished. We have agreed to keep the furniture. Once we moved in there was no ... Read Full Review

I called the office (gillingham) to book a viewing, the gentlemen on the other end was lovely, He said he would contact the landlord and get back to us. A week passed and I called again to check in and another man this time told me that they still hadn't heard anything and would get on it ... Read Full Review

My thanks to Palmer Snell Martock for a faultless sale of my flat, including coping with several challenges during the sales process. Great service, definitely to be ... Read Full Review

I have authorised them for managing my rental property. Over one year, they have visited my property only one times. Letting manager behaviour not good at all. I will not recommend ... Read Full Review

They do not do anything in a quick timely manner they require constant reminding for any job and all dates and call backs are always ignored. They will ask for money on money for everything and in return you receive answerphone messages anytime you need assistance. Waste of ... Read Full Review

Terrible experience.They are very unprofessional, we were due to move and they never contacting us.Very poor service,had to phone several times and the branch didn't answer the phone all .After finally agreeing with the Landlord and charged for references we had to cancel all the ... Read Full Review

Did not show to a viewing when my partner drove 25miles to attend - the branch didn't answer the phone all morning and when I did speak to the Lettings Manager - he apologised and said he "was late to work and didn't realise he had a viewing" - I did gain access to the property ... Read Full Review

Be very warned about renting for Wells Palmer Snell. Stuart and Wendy are very unprefessional. My data was passed on to a supply company with out me knowning and when my partner and myself had to pull out due to my mum becoming very ill (cancer) Wendy shouted down the phone at my partner which is ... Read Full Review

Terrible experience. They are unprofessional, inexperienced and needed constant prodding and prompting before progressing with any part of the house sale process. After finally agreeing a completion date after months of negotiating the agent was unavailable on the completion day to update as to ... Read Full Review

Tried to insist that I meet with their mortgage advisor before viewing even though I had an agreement in ... Read Full Review

Without a doubt, THE WORST company I have ever dealt with. If I could give no stars I would. To say that they are slow is an understatement. You report an issue (which we have had almost twenty) and they simply do not address it. We love our home, but have had problems with the boiler, problems ... Read Full Review

Honestly the most un helpful un professional letting agency ever. I have rented in different parts of the country and have never had such a negative experience from start to finish. Firstly, they tried to charge close to £500 just for reference checks ( kindly reduced to £350!!!) which ... Read Full Review

Terrible experience. As a landlord I paid them to manage a property. Over two years there have been several problems including them trying to sell me services I 'legally required' (I didn't). They subsequently failed to send me the leaving survey when the tenant left and I had to chase it for 2 ... Read Full Review

My daughter spoke to one of your agents today about a let she was interested in. Unfortunately she did not get his name ( it was late in the afternoon) . He was extremely rude and sarcastic. apparently he has worked in letting for sometime, perhaps he should concentrate on Good Customer Service ... Read Full Review

I am currently tenant of a property rented though another agency, our (NIGHTMARE) Landlady has decided to use Palmer Snell to let the property through as current estate agents do not want her business anymore (understandably). Palmer Snell have since been harassing me, my partner and my mum (who ... Read Full Review

I would never ever recommend the lettings department. They are incompetent and customer service are not words they would ever recognise. Rude and lazy service full of promises but never delievered. Think they can charge the earth but then provide no service at all. No one takes responsibility for ... Read Full Review

I give Beth 4 stars for Palmer Snell. I'm a young person from care and currently heavily pregnant I have been trying to find a home since the start of my pregnancy. I have got as far as viewing flats and doing the referencing to then get rejected. I have had 2 guarantors drop out at last minute but ... Read Full Review

I would not even give this estate agent 1 star. The worst estate agents I have ever come across. we applied for a property making them fully aware that we had a 6 month old dog and were willing to move as soon as possible. The landlord had accepted our offer and the paperwork was going ahead the ... Read Full Review