Keenans Estate Agents Limited

We had a very poor and unprofessional experience with Keenan’s Estate Agents. They didn’t reply to our emails and failed to call us back on multiple occasions. I was actually told they prefer phone calls to emails, probably because the excuses and stories we were given simply didn’t add up or make ... Read Full Review

Avoid!!! Judge you the second they see you they say they will send email to apply for rented property and never get a email. You ring up and they say shes not in office ect. I will never use these again and I will be advising on my social media too. 2 woman that let me view had no intention of ... Read Full Review

AVOID AT ALL COSTS! By far the WORST estate agents I have ever dealt with. No issues get addressed, they refuse to speak to landlord for you and won't provide contact details. Seems to be ran by immature children that have 5 GCSES to their name. Laughing down the phone, new case manager every ... Read Full Review

I liked the way Keenans' agents guided me throughout the process of letting, they were very cooperative, supportive and the company is authorized in UK, no additional fee was asked in terms of agents commission fee. I would like to recomend Keenan's to ... Read Full Review

Do not use Keenans, their customer service is shocking. When their sales person visited us, we got all the ... Read Full Review

Shocking customer service, never return calls, don't update you with what is going on. Its like they are run by a bunch of immature teenagers who are doing you a favour by speaking to ... Read Full Review

DO NOT PUT YOUR PROPERTY IN KEENANS HANDS. The rental service is abysmal. They will not look after your property, they will rent to unsuitable tenants, with no due diligence, and they will charge you for the privilege. And when you try to complain you will never be able to speak to anyone in ... Read Full Review

Awful. Just awful. Bought a house that Keenans had sold. Sales Progressor was simply incompetent..would never call back or act on simple requests to pass onto the Seller. Had to make contact with the Seller myself where we managed to resolve a few things to help progress things. Following ... Read Full Review

Where do I begin. Keenans Blackburn are liars. If your selling a property through them then please avoid. They will not get the best price for. All they are after is a quick turnaround. I'd put in an offer on a house I liked only to be informed that my offer was rejected because of the size ... Read Full Review

Keenan’s are a Shockingly bad service ignorant don’t relply to emails pass you from pillar to post So unprofessional at the Burnley office ... Read Full Review

Selling your house? Stay clear of Keenan's. After an agreed sale on our house, I had been chasing Keenan's for weeks for a for a response from the buyer. This is normal Keenan's kept telling me. So I've now contacted the buyer directly as it seems Keenan's were incapable. ... Read Full Review

Excellent service and professional people. Aimee who I dealt with in the sales progression team was always friendly, attentive and very helpful. Nothing was too much trouble and the company is extremely professional and personable at the same ... Read Full Review

Id like to thank matt & kayleigh for all your hard work in selling my property i was kept upto date every step of the way. Thankyou. ... Read Full Review

Overvalued the property by £20,000 and I have just found out that the prospective buyers mortgage company only value the property at 200,000 and will not lend the required amount so the sale is in jepordy. My opinion is that this company overvalued the property in order to get it on ... Read Full Review

Trying to buy with keenans is a joke. They lie out of their teeth. We had done a deal to purchase a house offer was accepted. And sale would commence. Then we receive a call that we have been out bid. It’s like they purposely start a bidding war. Waste of time and won’t ever ... Read Full Review

No rating at all , customer service appalling. Asked them to contact me if any properties came up with land , no contact from them. Couldn't facilitate a weekend view , at all . Sold our property with them appalling. Bought our property which was up for sale with them appalling customer ... Read Full Review

When our purchase was cancelled due to the owner going back on her acceptance,thus breaking our chain,keenans advice was to sell our home effectively making ourselves homeless,then contacting the seller with the full asking price in the hope she would accept cash and gazumping the new buyers,I find ... Read Full Review

Keenans Rawtenstall are the absolute worst. Never expected to treated like this when we chose them to sell our home. They honestly couldn’t care less. They’re simply not interested and not bothered. Don’t use them or you’ll regret it. A utter farce of an ... Read Full Review

Whether it is bad management, staffing issues or just incompetence I don't know, but Keenan's have now wasted enough of my time and money to warrant me never dealing with them again. I am increasing a property portfolio in the Burnley / Accrington area but have now been let down by them ... Read Full Review

Terrible. Would never use or recommend these agents They valued and marketed property for 4 weeks. Then turned round and advised we were doing ourselves no favours and admitted had been given bad advice. They advised to change to offers over 200k and guaranteed we would be inundated with ... Read Full Review