Frank Innes

Awful, awful service. My Estate agents, Frank Innes use countrywide as their maintenance service. My boiler broke on the 8th January- Just the heating. It is now the 26th January. To begin, a contracted maintenance company that countrywide use came to look at the boiler (Trent Maintenance) a ... Read Full Review

Service can be described in one word. Abysmal, run by kids as a plaything. If you want to trust your sale to professionals look ... Read Full Review

Jessi Pabla has been extremely helpful in my process of renting my propert our. Always ready to help and answer any ... Read Full Review

I recently purchased a house via Frank Innes in Clarendon Park, I have to say how disappointed I was with the overall service, The publicity for the house we were buying gave only very limited photos and only in black and white. And limited information about the property which has resulted in ... Read Full Review

Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another ... Read Full Review

Mark at Frank Innes Uttoxeter was absolutely brilliant during our purchase and sale. It is a stressful time when you are buying and selling a home and communication is key. We purchased via Frank Innes (sold through a different estate agent) and throughout the whole process he was informative and ... Read Full Review

Absolutely worse than useless - and this is not an exaggeration. Terrible to try to contact, enormous fees for just about anything that they can get away with, and chirpy-but-useless staff. Impossible for any repairs to be made to the property and terribly, terribly managed. If you are a tenant, ... Read Full Review

AVOID! Ridiculously high agency fees for renting (almost 1000 for a couple). Wouldn't mind if the service was good. Service is terrible and very slow! Took them 4 months to quote us the deposit and still not sorted 6 months later. Trying to charge us for things that were broken when we moved ... Read Full Review

My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the Agent that this was a popular area and may be ... Read Full Review

High fees, terrible service from start to finish. Basically get you in a strong hold over their fees and promise you they have better contracts and service than any other letting agent but it's simply not true. Poor property management for any issues with the property, terrible service from the ... Read Full Review

As landlords we have been using this branch of Frank Innes as letting agents for about five years. The staff, particularly Tom Yates, and more recently Pauline Guthrie, have always been extremely helpful and made us feel they have our best interests at heart. They have dealt with the inevitable ... Read Full Review

Tried to book a couple of viewings in Derby for my daughter going to med school at Derby Hospital. Spoke with Olivia at Derby Lettings asked her for more details. what details! was her curt reply. I asked if there was only one room available in a 6 bedded house and she said presumably not I'll look ... Read Full Review

Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase rate, declined, ... Read Full Review

KEEP AWAY. Dreadful service, phone is always on voice mail, do not return calls, do not respond to e mails. I am contracted for 12 weeks, do not adhere to instructions. Be seriously advised use these agents at your peril. Can't wait for 6th June when the contract will be ... Read Full Review

Absolutely Dreadful Service I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould in the fridge. Repairs were required and ... Read Full Review

£150 reference checks £350 for a contract to be drawn (WHAT?!! Has Rembrandt been brought back from the dead to be commissioned?) This is on top of the bond and rent in advance. THIS SHOULD BE ILLEGAL! This is a link to a full list of all the fees! (Which is actually worse than what I ... Read Full Review

Do not use, they do not call you back, I wanted to buy a property they were selling, I waited three days for a call back, I did not get one and in the meantime another agent sold the property. The only good thing is the other agent will receive the fee and poor old Frank will get ... Read Full Review

I used this agent when selling my property and I was very unhappy with the their service. During the 12 week contract they only arranged 2 viewings, 1 of which I did myself and secured the sale from. When discussing with Jack Chambers he was more concerned about the potential buyers getting ... Read Full Review

PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out the repairs cleaning and window cleaning but they would ... Read Full Review

Hello, I put my flat for sale in Hamilton Leicester a lady called zehra Osman came to visit me I did not want to sign the contract but she informed me I can cancel it later she did not give me copy of contract despite my request I had a photocopier at the flat but she said she will post the ... Read Full Review