Douglas & Gordon

We recently let a lovely property through this estate agent and had a very positive experience. Our main contact was Poppy who was delightful. I was impressed with the high end properties that this agency had on there books. Being new to the area we found Poppy extremely informative driving us ... Read Full Review

We made an offer on a property - offer accepted and we were moving forward with the deal. Our solicitor found out that the sellers didn't own the property legally and therefore the sellers' solicitor couldn't answer any of our questions or concern regarding the property. It turns out ... Read Full Review

Victoria Lear is the ultimate estate agent. Effortlessly charming nothing was too much trouble and was happy to come back to the property so I could view it time and again. I wouldn't hesitate to use her and Douglas and Gordon again. Is she a partner? She should ... Read Full Review

I have just completed on the sale of my flat. From initial valuation right through the sales process I found Jack and the D&G team to provide a very high quality service. Communication was strong/ professional at all stages. I would not hesitate to recommend ... Read Full Review

Appalling service and they're very rude. We struggled for years with the bad attitude and moaning of everything. Checkout was a complete nightmare as they were asking us to pay for the most unbelievable things. Stay away from this ... Read Full Review

We recently sold our 4 bed house in Streatham Hill through Enna Mae Assiter. It was a difficult and complicated negotiation that was handled in a calm and constructive way from start to finish. We had had the house on the market with another agent who failed to sell it and we contacted D&G ... Read Full Review

After having dealt with Douglas & Gordon twice, it is not surprising to me that the Daily Telegraph referred to them as one of the best estate agents in Britain. All the letting agents I have had the pleasure of dealing with were genuinely friendly, available and never pushy or appearing ... Read Full Review

Kitty Bilborough was our agent on the flat in which we recently moved, and she made every step of the process cheerful, clear, and transparent. We ran into a couple of roadblocks during the contract process, but Kitty acted on our behalf and handled everything perfectly. I'd highly recommend ... Read Full Review

Kitty Bilborough and the D&G team were wonderful to work with! All of the flats I toured had what I was looking for and I was able to find one that exceeded all of my expectations. Kitty was so friendly and patient throughout the process. I would certainly recommend D&G and will use them ... Read Full Review

Alex and everyone at D&G are an absolute pleasure to work with. Always very professional and efficient. Alex found me fantastic tenants and I will continue to work with D&G for the foreseeable future. Maddie is also fantastic to deal with on the Sales side of ... Read Full Review

Although I put in the offer with this branch, I think the property is managed by the Chelsea office. Positive experience overall - so far (only 2 weeks in to tenancy) all issues have been sorted and had a friendly check-up call with negotiator to make sure I was happy with the property. I think it ... Read Full Review

Finally we almost finished to deal with the worst agencies I've ever been in touch with in london. The number of unprofessional people working there is surprisingly upsetting. We've been repeating the same things over and over for almost a year but never been listened. We have to ask 3 times ... Read Full Review

After renting under D&G for a year, I'm still not sure what their role is. They have been extremely passive in dealing with problems my partner and I have had with our flat, so much so that our landlord has now changed agencies. We have been expected to fund all maintenance and then later be ... Read Full Review

First contact with D&G, W6 just after the financial crash. The agent could not have worked harder to find a tenant in what was then a difficult market. Have stayed with them since. In all my dealings with the Glenthorne Road office they have been both courteous and ... Read Full Review

Douglas and Gordon are like the boy that just won't get the message that when you don't answer the phone, after ringing everyday for three months, you need to stop calling. They were pretty dismissive of us in the first place which is part of the reason we didn't really want to go with them in the ... Read Full Review

Worst agency ever. In 18 months of tenancy I experienced more than 20 visits in my flat due to several issues.... countless: keys, heating, leaks etc. Each time they send the cheapest companies ever, they do not fix anything and charge the landlord. Finally they made a 'gesture' by charging me ... Read Full Review

I found D&G sales staff to be very professional and knowledgeable. I think they price realistically and keep you informed. Would recommend them over ... Read Full Review

This agency is best avoided. Lesson learned. I should have read reviews for Douglas & Gordon before dealing with them. This was an eye opening experience for newcomers to the UK. Unfortunately, from the start, we were mislead by this agency. We made the mistake of trusting that the agency ... Read Full Review

Worst letting agency ever. When we moved in very argumentative over contract, even when asking to insert standard clauses such as break periods etc. Sent us series of misinformation about the chargeable rent and move in date and would not back down even when we showed written evidence of their ... Read Full Review

Beware when renewing contracts, D&G will alter contracts and do not make it clear exactly what the have removed. In our case it was a get out clause. They also insist on new contracts each term and force you to sign it, then make you pay for the privilege. This is not required by law as the ... Read Full Review