The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 88 Reviews
90% Recommended
84% sales valuation accuracy
82% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 84.00% | 82.00% | £37,000 | £250,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 1 | 11 | 26 | 1 | 22 | 3 | 7 | 9 |
Darlows
782 - 784 Newport Road, Cardiff, Cardiff County
CF3 4FG
02920 362 525


By : 'Julie'
Branch : Merthyr Tydfil, 32 Victoria Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : NP22
Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when ... Read Full Review

By : 'Nicky'
Branch : Merthyr Tydfil, 32 Victoria Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CF47
What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and would definitely use them again ... Read Full Review
By : 'Laura'
Branch : Cardiff, 101 Albany Road
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : CF14
I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a burst main pipe from the main toilet upstairs so we ... Read Full Review
Bad
By : 'kathryn'
Branch : Cardiff, 101 Albany Road
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : CF14
My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now we are fighting for the bond which is no surprise. Please avoid this letting company they had us in tears on many occasions and ... Read Full Review
Bad will never use again and have made loads of family and friends aware of the very poor customer journey experienced

By : 'Daneka'
Branch : Rumney, 782 - 784 Newport Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CF3
I am a first time buyer and didnt know a a lot about what to do however when going to Darlows I spoke to a lady called Shauna and found all her information helpful and true, she had a lovely tone and good attitude i will be going back to her when i find a house to buy that i ... Read Full Review

By : 'Conned'
Branch : Canton, 211 Cowbridge Road East
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : CF3
People who know me will know that i am not a negative person however such POOR COMMUNICATION and TERRIBLE service has left me no choice than to write this review. Team at Cardiff Darlows were constantly in touch till i signed an initial agreement to rent my house through them. Once they had that ... Read Full Review
BAD ended up paying £360 before tenants were in place just because i was not informed and then taken through the small print.


By : 'Pen'
Branch : Rumney, 782 - 784 Newport Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CF3
During a difficult and prolonged sale, Darlows acted in a very professional manner at all times, including maintaining contact every step of the way, they were always courteous, which is replicated in all members of the team. Special thanks to Rhys and Emma who went the 'extra mile' ... Read Full Review
good

By : 'Esther'
Branch : Merthyr Tydfil, 32 Victoria Street
Services : Sales (As a Vendor)
Sold price : £65000
Would you recommend ? : Yes
Postcode : CF48
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property in a short space of time and wouldn't hesitate to ... Read Full Review

By : 'Brilliant'
Branch : Merthyr Tydfil, 32 Victoria Street
Services : Sales (As a Buyer)
Sold price : £107000
Would you recommend ? : Yes
Postcode : CF48
Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!! Thank ... Read Full Review

By : 'Bertie'
Branch : Merthyr Tydfil, 32 Victoria Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CF47
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with ... Read Full Review
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .

By : 'Donnas'
Branch : Cardiff, 101 Albany Road
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : CF5
The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that it ... Read Full Review
Not applicable
By : Darlows Lettings
4 Dec 2018Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help...

By : 'GR'
Branch : Cardiff, 101 Albany Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : CF23
I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And now the ckeck out of teh property has been done and they left me ... Read Full Review
Bad
By : Darlows Lettings
4 Dec 2018Dear Golnaz Rafei, Your feedback is very important to us and we'd like to look into this further as it does not correlate with our previous discussions and our understanding of the service...


By : 'Paul'
Branch : Brynmawr Gwent, 21 Beaufort Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : NP7
Cannot thank Lucy and Elinor enough for the outstanding provision and service they provided to my wife and I. Procedures were expertly explained and any fears we had were quickly dispelled. Both ladies outlined the route the selling of our property was going to take and gave us both the benefits ... Read Full Review
very good and competitive
By : 'Dissatisfied'
Branch : Cardiff, 101 Albany Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CF3
The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are problems with the doors of ... Read Full Review
Bad
By : Darlows Lettings
1 Oct 2018Your feedback is very important to us and we'd like to look into this further. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate. We...

By : 'anthony'
Branch : Rumney, 782 - 784 Newport Road
Services : Sales (As a Vendor)
Sold price : £180000
Would you recommend ? : Yes
Postcode : CF35
I dealt with Shauna and Rhys mainly but the whole team are very professional and kept myself updated on a regular basis. Shauna was very helpful, her cheery go getter attitude is a great asset to the company. Rhys was very professional and very knowledgable about the local area, as was Rachel. ... Read Full Review
Agent fee was very fair

By : 'Caroline'
Branch : Caerphilly, 30 Cardiff Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : NP12
Just wanted to say a big thank you to Gareth Lewis for his support in finding a property for our young family. Gareth was always punctual, courteous and professional! Thanks ... Read Full Review
N/A

By : 'Rian'
Branch : Brynmawr Gwent, 21 Beaufort Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : NP23
Elinor and her team have been professional and thourough with the sale and purchase of our properties, if it wasn't for the efficiency of the team the transaction wouldn't have happened as smoothly. We would have no hesitation recommending them to anyone. Thank ... Read Full Review

By : 'Andy'
Branch : Rumney, 782 - 784 Newport Road
Services : Sales (As a Vendor)
Sold price : £150
Would you recommend ? : Yes
Postcode : CF3
I would like to thank the darlows team, they were proffesional very helpfull and very fast in putting my house up for sale, and a big thank you to emma my house went up for sale at 3pm and she had sold it by 5.30 i was speechless she sold it so quickly, I have visited other estate agents ... Read Full Review
Fair

By : 'Rob'
Branch : Llandaff, 47c Cardiff Road
Services : Sales (As a Vendor)
Sold price : £205000
Would you recommend ? : Yes
Postcode : CF5
Would like to thank all the staff in branch especially Leanne who worked tirelessly to sell my late mothers house. When stress levels are at there highest she smoothed over the whole process to make things as easy as possible. Thank you Leanne and the staff at Llandaff ... Read Full Review


By : 'Melissa'
Branch : Pontypridd, 85 Taff Street
Services : Sales (As a Buyer)
Sold price : £130000
Would you recommend ? : Yes
Postcode : MK41
Myself and my partner felt as first time buyers the team at Darlows made purchasing our first property a breeze. From having a mortgage broker to showing us a property that we hadn't considered and ended up loving so much we bought it!! Being a Darlows customer has felt great. The process ... Read Full Review
Good
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