Countrywide Scotland

Worst agents ever. Avoid them at all costs if you can. They've been absolutely unprofessional when it came to my flatmate and I signing our tenancy agreement. They have lied to me about them contacting my guarantor for their details, even though my guarantor had assured me they had given the ... Read Full Review

Worst company ever! After weeks of chasing up over the phone, Countrywide finally gave me a viewing slot for a rental property in Glasgow on a Saturday at 2.30pm. Apparently, the existing tenants were being difficult and not allowing them access to the property. Nevermind. Atleast I got a viewing ... Read Full Review

Reported leak February has not been fixed. Hole in roof, reported. Roof fell in on finances head. Still no ... Read Full Review

We were new to letting out property so chose a name we knew but if turned out to be mistake. They mismanaged the tenants, mismanaged the issues reported by tenants, failed to act on our instruction and failes to communicate to the expected level. The property was suffering from a condensation ... Read Full Review

We moved in on the 6th of March, since that point we have had no hot water or heating. It is currently the 16th and so we have went 10 days without a resolution. We have not been provided with any regular updates, I have raised 2 tickets and have not been contacted once, and we are no closer to ... Read Full Review

Absolute disgusted with this agency. Did not clean and make house habitable. And not happy with service been waiting weeks for repairs and still not ... Read Full Review

On this street there are about 10 different agencies. Now, I am no econony expert, but I would naively expect that with such high competition the customer service would be stellat. Err, no... far from it. Sure we entered as tenants needing to renew the contract so I do understand that on the ... Read Full Review

Appalling company to deal with. I have just moved my properties to another agent and I am so relieved - dealing with Countrywide has been incredibly stressful. I have complained many times over the years, but nothing has ever really changed. They have no interest in doing a good job for the ... Read Full Review

Company is a joke !! Worst I have ever had to deal with ! Washing machine broke down, waited two weeks for it to be fixed for it to break down again waited abt 2/3 month second time round. My lease was up and it still wasn't fixed before we moved, causing us to go back and forth to a laundrette ... Read Full Review

Avoid like the plague. They will not answer emails, they will not fix problems, they will lie and then finally your deposit will be raided to pay for things they didn't fix during your ... Read Full Review

Worst letting agent I have had the misfortune to deal with - would never use again. Many problems with contracts beforehand, and different staff members saying different things. On the day we were meant to move we were all packed up and leaving Dundee when they phoned to say we could not get into ... Read Full Review

All staff can be classed as unprofessional. Try phoning and you get voicemail. When staff decide to call you back they are rude. if you are interested in renting a property advertised heaven help you --you have to do all the running. No way will a member of staff keep you in the ... Read Full Review

Those people decided to keep 1000 pounds deposit for no reason whatsoever. They did not provide any evidence or any receipt. On the phone they told me that the cleaning was 100-150 pounds roughly (the house was in perfect order when we left it) and they kept the rest for other expenses about which ... Read Full Review

The worst estate agency ever. The misery these guys made me go through was atrocious. The staff at candleriggs branch are rude, unhelpful and dishonest including the manager. They lie through their teeth. I would never ever deal with these guys again and nor will I recommend them. I am a landlord ... Read Full Review

I had an extremely positive experience with Countrywide Byres Rd. right from the valuation where Gavin made sure my questions were answered and he made sure he brought up things I hadn't even thought of! As a first sale for me I was very worried I would miss an important question. I was passed on ... Read Full Review

I had two agents visit the property, Slater Hogg and Countrywide and quite frankly they were worlds apart in terms of the service level they offered, same deal in terms of commission and fees etc.but the way and the detail that countrywide went into in terms of what they would do to sell my ... Read Full Review

Good evening, Worst letting agents we´ve ever come across: rude, dishonest and incompetent staff at the Glasgow and Hamilton branch. We rented a fully furnished house, we were reassured all repairs had been carried out before signing the lease but unfortunately, it was all false. Upper ... Read Full Review

Abysmal service. I have let from Countrywide twice now and both times the service has been lazy, shocking and at times unsavoury. There is obviously no communication between staff as each person gives me contrasting information, and I am always misguided on what documents I need to send, who needs ... Read Full Review

Couldn't habe been worse. Just when I thought they couldn't get anything else wrong, they messed up again. I also think it might be their policy to ignore irate customers because every time I had an issue, it was near impossible to get a hold of some one. A truly terrible estate agent, use at your ... Read Full Review

Absolute nightmare of a branch took three weeks to get online photos on paid final bill got it in writing from manager then weeks after I paid bill they are now demanding vast amount of ... Read Full Review