“Moved into an overpriced decrepit house on Grove Lane owned ......”
1 Star Review
Mar 07,2013
By:
'800poundsdown'
Mar 07,2013
Branch: London, 39 Grove Lane
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE5
Branch: London, 39 Grove Lane
Lettings (as a Tenant)
Postcode: SE5
6
people found
this helpful
Moved into an overpriced decrepit house on Grove Lane owned by Wooster & Stock. Upon moving in my room was unlivable, with an entire wall covered in damp and the whole room covered in filth. It took 3 months of unanswered emails for Bruce to send someone to fix the wall. In between those three months the damp spread throughout my room and into the bathroom. I always dealt with a different estate agent each time I spoke to W&S, and none of them seemed to communicate with one another, so I was always getting different information. On top of that we had no heat and Bruce didn't send anyone to fix it for months. I moved out early in December and found a subletter - finding the place entirely depressing and awful to live in. I was told I would get my security deposit back with a 300 pound breaking fee -- pretty insane when i paid 700+ pounds/month for a tiny gross room -- but I agreed to pay and made sure all the paperwork was signed. It's now March and I haven't received anything back. Bruce won't answer my emails and neither will anyone else at the company. I paid over 800 pounds for the security deposit, and they keep telling me they need more paper work from the current tenant - which she's already turned in and they seem to have lost.
Wooster & Stock is infuriatingly incompetent. Bruce is rude, inattentive, and his employees (which seem to have a very high turn-over rate) are just as bad. DON'T move into one of their homes, you will get ripped off and live in horrible conditions.
What agent could do to change your mind?
When you confront Bruce he acts like an awkward child who cannot face issues with his house. He will ignore all emails - only visits to the actual office resulted in action. It's almost laughable how awful W&S is. Don't use them.
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