“As property managers, they let a large property to us ......”
1 Star Review
Mar 11,2014
By:
'Disgruntled'
Mar 11,2014
Branch: London, 39 Grove Lane
Services: Property Management
Would you recommend?: No
Postcode: SE5
Branch: London, 39 Grove Lane
Property Management
Postcode: SE5
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As property managers, they let a large property to us without cleaning properly (dust, debris and mold), one bedroom was uninhabitable for the first two weeks due to refurbishment work that we were told was finished but wasn't, mountain of rubbish bags left outside front door, gas leak at time of moving in deemed "imminent threat to life" by British Gas, external doors and windows not lockable. Refusal to take responsibility for or deal with issues. Property not managed well (by same company) during previous tenancy and property not in a fit state when let to us.
What agent could do to change your mind?
Agent could have taken responsibility for issues with the house and honoured their management contract to look after the house and maintain the property.
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We’re sorry you’ve had such a bad experience renting your property and any distress this may have caused. Please note, Wooster & Stock (Lettings) LLP was sold over a year ago and Luke Wooster Ltd t/as Wooster & Stock is a new company concentrating their efforts purely on sales. The individuals mentioned in your review do not work for Wooster & Stock and do not represent us as a company in any way. I would encourage you to contact the individuals involved directly to solve any disputes. We hope you have better luck renting in the future.
All the best, Wooster & Stock.