How much is my property worth?
FREE Valuation

Customer Review of Wooster and Stock, SE5 8SP by 'Christina'

people found this

Reviewed by Christina
on 10th December 2012

Upload a reviwer profile image
No staff selected.

I am still quite shocked how Wooster & Stock has treated us after we moved out from one of their properties. There's been a complete lack of communication, and it took over 3 months to get our deposit back after numerous call, e-mails and showing up at their office. At one point I was even worried that we would never get our money back. If I knew how horrible we would be treated I would never have used this agency, and I would strongly recommend everyone to stay away from them, especially if you're a student and not one of their "valuable" clients.

I've sent them an e-mail to complaint, but haven't recieved an answer.


What could Wooster and Stock do to change your mind?

“One word: communication”

Twitter Facebook Was this review helpful? Yes Feature This Review Report Abuse


  1. Wooster & Stock Camberwell, 17th December 2012

    Wooster & Stock deal with a huge number of students tenants, as many agents in the area do not entertain the student market at all, we make a point to ensure that students are given advice and guidance and offer a good selection of properties that would not usually be available to students, furthermore Wooster & Stock are frequently invited to student housing days and offer advice and support to students – we and our landlords very much value our student tenants.

    The property in question is a large and old Georgian house let to a large group of house sharers. As in all tenancies where there is more than one tenant, we and the deposit protection agency DPS appoint a lead tenant to communicate with rather than duplicating communications. The check out report on a house this size is very detailed and over 55 pages long, during a very busy summer this meant the report took longer than the average time to prepare.

    The lead tenant had to return a signed Deposit Return Statement to us before we could activate the release of the deposit from the DPS and delayed it's return for a month.

    Once again we are sorry that you have not been happy with the check out procedure and we wish you well with your future tenancies.


How much is my property worth?

FREE valuation

Terms and Conditions

(optional) Upload photographs images or .pdf files to support your review or even link to a YouTube video

Please ensure files are 2MB or below.
We can accept JPG, GIF, PNG, or PDF files.
Just paste in the Youtube URL to add a video.

  • Wooster and Stock has not joined our 'Transparent Agent' Scheme yet.

  • "If only I had known about this site before..." is the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.

    If however you do choose to use Wooster and Stock, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

    Get a valuation from one of our 'transparent agents'.
Learn More   Hide  

Agent Overview

Wooster and Stock - Camberwell, London, SE5

39 Grove Lane
Greater London

Customer Rating

35 reviews

  • 30 recommend
  • 5 disapprove
Telephone: 020 7708 6700
Fax: 08456 800 461


Smartphone? Scan It!


Print | Save