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Customer Review of Wooster and Stock, SE5 8SP by 'Christina'

This branch is ranked 2390 out of 21691 in the UK

Overall Customer Rating

4.4 out of 5.00

  • 30 recommend
  • 5 disapprove

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5 out of 15
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564 out of 3746
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5
people found this
helpful.

Reviewed by Christina
on 10th December 2012

  • A 2-star review by 'Christina' 10 Dec 2012

    Branch:
    39 Grove Lane (Camberwell) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SE5
    Experience:
    Would you use the agent again? No
  • Upload a reviwer profile image
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    I am still quite shocked how Wooster & Stock has treated us after we moved out from one of their properties. There's been a complete lack of communication, and it took over 3 months to get our deposit back after numerous call, e-mails and showing up at their office. At one point I was even worried that we would never get our money back. If I knew how horrible we would be treated I would never have used this agency, and I would strongly recommend everyone to stay away from them, especially if you're a student and not one of their "valuable" clients.

    I've sent them an e-mail to complaint, but haven't recieved an answer.


     

    What could Wooster and Stock do to change your mind?

    “One word: communication”


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    Comments

    1. Wooster & Stock Camberwell, 17th December 2012

      Wooster & Stock deal with a huge number of students tenants, as many agents in the area do not entertain the student market at all, we make a point to ensure that students are given advice and guidance and offer a good selection of properties that would not usually be available to students, furthermore Wooster & Stock are frequently invited to student housing days and offer advice and support to students – we and our landlords very much value our student tenants.

      The property in question is a large and old Georgian house let to a large group of house sharers. As in all tenancies where there is more than one tenant, we and the deposit protection agency DPS appoint a lead tenant to communicate with rather than duplicating communications. The check out report on a house this size is very detailed and over 55 pages long, during a very busy summer this meant the report took longer than the average time to prepare.

      The lead tenant had to return a signed Deposit Return Statement to us before we could activate the release of the deposit from the DPS and delayed it's return for a month.

      Once again we are sorry that you have not been happy with the check out procedure and we wish you well with your future tenancies.


       

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