“I am still quite shocked how Wooster & Stock has treated ......”
2 Star Review
Dec 10,2012
By:
'Christina'
Dec 10,2012
Branch: London, 39 Grove Lane
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE5
Branch: London, 39 Grove Lane
Lettings (as a Tenant)
Postcode: SE5
5
people found
this helpful
I am still quite shocked how Wooster & Stock has treated us after we moved out from one of their properties. There's been a complete lack of communication, and it took over 3 months to get our deposit back after numerous call, e-mails and showing up at their office. At one point I was even worried that we would never get our money back. If I knew how horrible we would be treated I would never have used this agency, and I would strongly recommend everyone to stay away from them, especially if you're a student and not one of their "valuable" clients.
I've sent them an e-mail to complaint, but haven't recieved an answer.
What agent could do to change your mind?
One word: communication
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes
The property in question is a large and old Georgian house let to a large group of house sharers. As in all tenancies where there is more than one tenant, we and the deposit protection agency DPS appoint a lead tenant to communicate with rather than duplicating communications. The check out report on a house this size is very detailed and over 55 pages long, during a very busy summer this meant the report took longer than the average time to prepare.
The lead tenant had to return a signed Deposit Return Statement to us before we could activate the release of the deposit from the DPS and delayed it's return for a month.
Once again we are sorry that you have not been happy with the check out procedure and we wish you well with your future tenancies.