Portico
4.6/5, 2971 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction

Property Features

PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

...left to get your reviews in for the
2024 allAgents People Awards


Latest Reviews

 View all Reviews 2971
Featured Review
a
reviewed by 'TenantVictim'
“Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico. ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 191 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
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Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22
Featured Review
a

“Think of all the negative cliches attributed to state agencies ......”

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May 20,2017
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By: 'TenantVictim'
May 20,2017
36 people found
this helpful
Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico. This is going to sound like a litany of complaints, there is just so much to tell, but if you want to save yourself time ...
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Comment on agent fees
All their fees are bad, and unfair.
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Was this helpful? Yes
By: Alice Brown
May 26, 2017
View all comments (1)
Aside from the fees which we just accepted early on, I could not agree with this comment more. This is an extremely accurate account of our experience with Portico too. Everything from not even apologising for such appealing communication to total unfair treatment. I will also be writing a detailed account of our experience but avoid Portico at all costs if you don't want to feel utterly stressed, upset and exasperated during and AFTER your tenancy has supposed to have even ended. :'( ...

“Excellent...”

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Mar 20,2019
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Sean
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Leah
By: 'Ollie'
Mar 20,2019
0 people found
this helpful
Both Sean and Leah were so helpful and always available to answer any questions, both my partner and I were nervous as it was the first property we were looking to rent together but they made it so easy...
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“great service in our sell...”

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Mar 19,2019
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Michelle
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Spencer
By: 'igor/blandina'
Mar 19,2019
5 people found
this helpful
The service we received was very professional and dedicated. All as a team worked efficiently to achieve a quick sale of our flat with working smoothly arrange quick viewing to our property. spencer and Michelle always kept us up to date in the selling process ...
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“Review for Sean Hewitt and Becky Kear...”

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Mar 19,2019
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Sean
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becky
By: 'Barbara'
Mar 19,2019
0 people found
this helpful
A big thank you to Sean Hewitt and Becky Kear for their professional and courteous assistance. Despite the high volume of emails and documents involved in any process of renting a property, I have been happily impressed by the smooth way Becky and Sean have ...
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Comment on agent fees
good
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“Great service...”

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Feb 28,2019
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Sean
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Leah
By: 'IA'
Feb 28,2019
0 people found
this helpful
Sean and Leah were a pleasure to deal with. All viewings lead to a rental very swiftly and post documentation dealing was the best I've come across so far in the sector....
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Comment on agent fees
Good.
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“Worst experience...”

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Feb 27,2019
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By: 'Jessica'
Feb 27,2019
3 people found
this helpful
If I could leave no stars I would. We have rented off portico for 3 years and it has been the worst experience. No one gets back to you when you call, the problems that have been reported have not been fixed. They make it very ...
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“Excellent service...”

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Feb 26,2019
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By: 'Lucy'
Feb 26,2019
0 people found
this helpful
I don't usually leave reviews but after the professional service me and my boyfriend received from the team here In Ilford, I feel I needed to. Thank you very much to Christos for helping us find our first flat to rent in Romford he has ...
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Comment on agent fees
Good
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“Great service...”

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Feb 22,2019
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Louise
By: 'Mare'
Feb 22,2019
6 people found
this helpful
Louise Brien has been amazing from the first viewing. She was a pleasure to deal with, very responsive and effcient, and would highly recommend her!...
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“Excellent...”

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Feb 14,2019
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By: 'Ella'
Feb 14,2019
0 people found
this helpful
Very professional, offered support throughout the sale of the property and went above and beyond. I will use them in the near future....
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Comment on agent fees
Luke has offered fantastic service and support throughout this transaction.
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“Pathetic...”

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Feb 12,2019
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By: 'Ashwini'
Feb 12,2019
1 people found
this helpful
Just dont waste your time and money in this agency. Not worth it! Neither they respond to your email , nor they pick up your call and answer. Our electric hob in kitchen isnot working from past 25 days. Even after our repeated attempts no one from ...
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“Excellent...”

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Feb 11,2019
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By: 'David'
Feb 11,2019
1 people found
this helpful
I have rented my properties with Tracey for many years , always finds my tenants and always ready to help with advise if needed , a great agent...
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Comment on agent fees
Good
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“Beyond useless...”

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Feb 06,2019
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By: 'Gemma'
Feb 06,2019
2 people found
this helpful
Out of all the incompetent estate agents I've dealt with and, of course, there have been many, Portico have been the absolute worst. Their policy seems to be to ignore every phone call and email, making it impossible to get hold of them. Hence why ...
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Comment on agent fees
The equivalent of throwing money down a drain
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“Service...”

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Feb 05,2019
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Sean
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Leah
By: 'Mr'
Feb 05,2019
0 people found
this helpful
We again had excellent service from Sean and Leah. They quickly found a new tenant when we were let down by the first one....
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Comment on agent fees
Ok
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“Excellent service...”

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Feb 05,2019
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Jodie
By: 'Simon'
Feb 05,2019
0 people found
this helpful
Jodie was responsive and courteous throughout our rental process and we would have no hesitation in recommending here to others....
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Comment on agent fees
Excellent
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“Well negotiated...”

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Feb 05,2019
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By: 'Ed'
Feb 05,2019
0 people found
this helpful
I began my relationship with Spencers/Portico some 9+ years ago, and during that time i have dealt almost exclusively with Tracey Ramsay. In what is generally thought of as a difficult industry to keep everyone happy, I have always found her to be fair with ...
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Comment on agent fees
Worth it.
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“Good Agency...”

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Feb 05,2019
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Flora
By: 'Marwan'
Feb 05,2019
0 people found
this helpful
It was a good experience dealing with Portico. Flora was proactive and keen to find me a suitable flat - which she did. One thing to point out, during negotiations, Flora I guess was away and another colleague, Andrew, stepped in. It would be great ...
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Comment on agent fees
moderate
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“Smoothest renting process...”

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Feb 04,2019
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becky
By: 'Becky'
Feb 04,2019
0 people found
this helpful
Becky was my main point of contact in finding and renting out a flat. She made the whole process run smoothly, helped answer questions and set things up well before handing over to the landlord (The property is landlord managed) Portico's fees are very high, ...
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Comment on agent fees
Fees are very high but the whole process was an absolute breeze which made the cost less painful and worth it.
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“AVOID at all costs...”

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Feb 03,2019
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Claire
By: 'UnhappyTenant'
Feb 03,2019
1 people found
this helpful
If I could rate Portico 0 stars, I would. My experience was fine with them when I rented the property, but went downhill from there and I have just finished a 4 month process to get back the deposit they tried to keep from me as it ...
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“Avoid at all costs- boiler room sales to the extreme...”

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Jan 31,2019
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William
By: 'Portico'
Jan 31,2019
2 people found
this helpful
Portico are outrageously incompetent. Extortionately high fee pays for: abhorrent lack of communication, unprofessional in every capacity met with habitual lies. In addition to this, they have outright refused to honour the agreed tenancy offer as they have made promises, on behalf of a landlord, ...
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Comment on agent fees
Extortionately high fees should be met with a premium service. This could not be further from the truth.
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“The worst agency...”

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Jan 29,2019
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By: 'Vanessa'
Jan 29,2019
1 people found
this helpful
They don't care about ANYTHING, they don't keep the CONRACT. If you have a problem, they don't pick up the phone, if you're lucky you can speak with someone but he will transfer your call with another department and like that, you just waste your ...
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By: Mrs Patel
Feb 01, 2019
View all comments (1)
I got confused before, but if you are renting in E12 you should speak to the forest gate team on 70 Woodgrange Road. I don't think Ilford office would deal with this. I hope this helps you... Mrs Patel ...

“Friendly, proactive, responsible...”

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Jan 29,2019
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Flora
By: 'A.N.'
Jan 29,2019
0 people found
this helpful
Flora was a breath of fresh air. Sunny, friendly, empathetic... as well as 100% capable, proactive, on it. She answered our questions quickly and patiently, passed requests to our landlord and back smoothly, and got all our documents sorted with no hassle. She took on real ...
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“Extension for existing tennant...”

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Jan 28,2019
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Mikeala
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Matt
By: 'Ray'
Jan 28,2019
3 people found
this helpful
Provided advice for extending on a month by month basis. Ensured the extension documents were sent out ensuring continuiuty. Thank you for your help...
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“Great service¬...”

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Jan 28,2019
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Flora
By: 'Jen'
Jan 28,2019
1 people found
this helpful
Flora was brilliant from start to finish in our process, and seemed to really care about us securing the flat we wanted! She was responsive and helpful, and I would have no hesitation in recommending Flora....
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Comment on agent fees
good
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“Sales Clarence Avenue...”

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Jan 27,2019
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Harry
By: 'Berlin'
Jan 27,2019
0 people found
this helpful
Thank you for your service during the sale of our flat. We certainly had our ups and downs given the Brexit looming ahead. We appreciated the timely feedback and special thanks to Harry for his responsiveness even during his day off!...
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“Professionalism...”

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Jan 25,2019
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Mikeala
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Matt
By: 'Terry'
Jan 25,2019
2 people found
this helpful
Matt and Mikeala rented three of my properties last year. They kept me updated throughout and represented Portico thoroughly professionally....
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Comment on agent fees
Standard fees. I had no issue with them.
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“Exceeds expectiations...”

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Jan 25,2019
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By: 'Kimberleycb'
Jan 25,2019
0 people found
this helpful
I would just like to take a moment to let you know how fantastic Luke has been through the selling process. If I am to be frank my husband has a strong dislike for estate agents due to past experiences and so through out the ...
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Comment on agent fees
I think Agents fees were competitive and they actually worked for their money so in my view was cost effective.
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“Tough Sale...”

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Jan 25,2019
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By: 'Pascal'
Jan 25,2019
0 people found
this helpful
Luke was very helpful in pushing the sale through of my late fathers flat. Liaising well with all parties involved....
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Comment on agent fees
Good
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“Professional, Courteous & Efficient...”

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Jan 25,2019
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Mikeala
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Matt
By: 'Michael'
Jan 25,2019
2 people found
this helpful
Great service given by Mikeala Osborn. Wouldn't have secured the property without her vital input. As a result wouldn't hesitate to work with Portico again....
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Comment on agent fees
Fine
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“Great service, always helpful and chasing things on my behalf....”

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Jan 25,2019
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Harry
By: 'Gemma'
Jan 25,2019
0 people found
this helpful
I live in Australia and both Luke and Harry have been exceptional in helping me get the sale of the property through and chasing the solicitors who were useless. I've just had a baby so their help was amazing and took a lot of the ...
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Comment on agent fees
Fine. Standard
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“Went above and beyond to complete our sale....”

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Jan 25,2019
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By: 'Sophie'
Jan 25,2019
0 people found
this helpful
Luke was really helpful throughout the whole process of our purchase. The purchase was a little difficult at points and Luke went over and above his call of duty to make sure that we had all the relevant documents to our solicitor to ensure completing ...
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Comment on agent fees
N/A
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“Painless process...”

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Jan 24,2019
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Flora
By: 'Simao'
Jan 24,2019
0 people found
this helpful
Flora made it easy for us to move in. Very friendly and very helpful. Moving to a new property and all the paperwork associated is normally a very stressful process...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10

London, SW6



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