95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ...
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Portico
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Sean
(258)
Mark
(143)
Marc
(95)
David
(93)
Rashad
(79)
Mikeala
(65)
Spencer
(64)
Daniel
(52)
Daniel
(52)
Bilal
(27)
Gokhan
(26)
Andrew
(22)
Ivett
(19)
Michelle
(18)
Ed
(16)
Flora
(15)
Adam
(12)
becky
(11)
Matthew
(11)
Leah
(10)
Mike
(10)
Alexia
(9)
Joseph
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Sanyah
(8)
Matt
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Harry
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Molly
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Latest Reviews
View all Reviews 2972
10th Apr 2024
reviewed by 'Mario'
28th Nov 2023
reviewed by 'Fato'
27th Sep 2023
reviewed by 'Alexis'
21st Aug 2023
reviewed by 'Maxim'
4th Aug 2023
reviewed by 'Patrick'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £40,000 | £16,000,000 |
| Lettings | 90% | 81% | £290 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 637 | 17 | 1047 | 192 | 526 | 5 | 439 | 5 | 75 | 29 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Jul 06,2018
Jul 06,2018
2
people found
this helpful
this helpful
I left my property on 5th June, I received my check out email few days later. Is gone 1 month now and portico didn't let us know nothing about our deposit . We try to call ,email ,voice mail but nothing . I always paid on time , always ...
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Bad
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Jun 30,2018
Jun 30,2018
2
people found
this helpful
this helpful
Hello,
Consistently with previous reviews lack of communication and not sticking to the rules and contract but doing as they please. I have never experienced such poor service! I would suggest looking into open rent etc There are many alternatives...
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Jun 29,2018
Jun 29,2018
1
people found
this helpful
this helpful
Everything moved along quickly and we were kept informed every step of the way. The staff had always been friendly and communicated well with us. Our sale was moved along in a timely way and we have been happy with the service received....
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Jun 28,2018
Jun 28,2018
2
people found
this helpful
this helpful
Awful customer service from this branch - absolutely incompetent 'estate agents' who hound you for information that has already been sitting in their office for days.
A pity they don't have more than a few brain cells to rub together in order to carry out ...
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Jun 28,2018
Jun 28,2018
0
people found
this helpful
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I recently bought a property in Woodford Green with my partner using Portico. Having originally missed out on another property in the same block, Chelsea directed us to the property we ultimately purchased despite it being a bigger property than we had been looking for. ...
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Jun 27,2018
Jun 27,2018
0
people found
this helpful
this helpful
Superb! Jay's team sold my partners property in super quick time even though we are in a challenging market. Great feedback, communication, helpful and knowledgeable staff.
Keep up the great work!...
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Comment on agent fees
good
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Yes
Jun 25,2018
Jun 25,2018
3
people found
this helpful
this helpful
I recently moved into a 1 bedroom flat in South Woodford. The process was tiring and relentless and managed to prolong over the period we were expecting and hoped for, it caused a lot of problems and hassle for us which made our moving experience hard. ...
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Comment on agent fees
£750 was not great to pay however these fees are standard from this agency branch I believe.
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Jun 24,2018
Jun 24,2018
9
people found
this helpful
this helpful
From the initial viewing, all the way through to our move in date - the Portico Leyton team conducted themselves in a highly professional manner. Always available, friendly and quick to react to any questions or requests - Spencer, Michelle and Mark S were always ...
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Jun 19,2018
Jun 19,2018
0
people found
this helpful
this helpful
Very smooth process in settling on a flat. Leah especially was lovely from the moment we met at the viewing. So bubbly, kind and really helpful. I was so nervous about the whole process but she made me feel really comfortable! Really appreciate all the ...
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Jun 18,2018
Jun 18,2018
10
people found
this helpful
this helpful
Mark and Michelle were both very efficient and communicative throughout the process of purchasing via Portico. They helped progress the sale swiftly and were friendly and easy to deal which made life a lot easier than it could have been!...
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Jun 12,2018
Jun 12,2018
4
people found
this helpful
this helpful
Echoing the other negative reviews here, I have had a nightmare experience with Portico.
As others have said, they ignore emails, phone calls and voicemails. I had to *tweet* them before I could get a response, after months of attempts.
They ignored me for so ...
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Comment on agent fees
Bad
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Yes
Jun 12,2018
Jun 12,2018
0
people found
this helpful
this helpful
I was very please with the excellent service provided, after I provided my details and explained my requirements a number of eminently suitable properties were identified for me to visit.
I was then assisted through the processes to signing the tenancy in a helpful and ...
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Comment on agent fees
Not the cheapest fees, but well worth the good service recieved
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May 28,2018
May 28,2018
0
people found
this helpful
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Alexia was absolutely brilliant! She was very understanding and kept in constant communication with updates. She could not have done anymore to help get the issue resolved....
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May 28,2018
May 28,2018
3
people found
this helpful
this helpful
Honestly the worst agency I have used in the 16 years I have been renting. Whilst living in the apt the electrician came to check that the electrics passed safety checks so a certificate could be issued - he told us the flat had failed these ...
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May 24,2018
May 24,2018
0
people found
this helpful
this helpful
Luke always kept us informed on what was happening on the sale. Also if we had a question he would follow it up for us overall we were happy with our he service we received....
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Comment on agent fees
Competive
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Yes
May 12,2018
May 12,2018
0
people found
this helpful
this helpful
Working with Luke was an absolute pleasure. Our sale was very long and complicated and although I know Luke's primary interest/ focus was with the potential buyers, it didn't feel that way. I felt like he always had our backs and our best interest at ...
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Comment on agent fees
Fair / good
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Yes
May 12,2018
May 12,2018
9
people found
this helpful
this helpful
Mark was highly professional and helpful throughout my first house purchase. He never put my under undue pressure and both him and Spencer were considerate and informative throughout. The bottle of champers and a few other house warming gifts were a nice touch as well. ...
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May 11,2018
May 11,2018
0
people found
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Becky Keats has been a pleasure to deal with, very polite and looks at both sides points of view! Courteous at all times....
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Comment on agent fees
Appear to be in line with other agents
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Yes
May 11,2018
May 11,2018
9
people found
this helpful
this helpful
I selected 3 agents to view my property......I chose Portico to sell my property because Spencer Ferguson was extremely honest with me but also listened to what I had to say. I felt he was not the typical salesman and I did not fell intimidated.
...
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Comment on agent fees
I was very happy. I was offered a higher fee if they sold at a higher price which I felt was positive. They definately tried to get me the best price.
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May 09,2018
May 09,2018
2
people found
this helpful
this helpful
I rent a property managed by Portico and since they took over, the service we've received has been the worst I'd ever experienced before. It's diffult to get in atouch with them - I prefer emails since I like to have everything in writing, but ...
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Comment on agent fees
Very bad
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Yes
May 09, 2018
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(1)
Dear Celine,
I am very sorry to hear of your dissatisfaction with our services. I would like to discuss your complaint with you over the phone or email if you prefer. Could you kindly forward me your contact details on [email protected] .
Kind regards,
Alexia Christodoulou ...
May 08,2018
May 08,2018
0
people found
this helpful
this helpful
Some estate agents spin you a line and then don't deliver. Luke and Harry were a pleasant surprise, by contrast: pleasant, prompt and efficient....
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Comment on agent fees
Fine
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Yes
Apr 30,2018
Apr 30,2018
0
people found
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Really impressed with the work done by the guys at Portico. Very efficient.
My property was rented within a week....
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Apr 30,2018
Apr 30,2018
9
people found
this helpful
this helpful
I have been renting in London for nearly 10 years and have never ever came across such awful and appalling service from any estate agent. Their fees were almost as high as the monthly rent we pay! They take ages to respond to messages and to ...
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Apr 29,2018
Apr 29,2018
4
people found
this helpful
this helpful
Since Portico took over the property we've been renting for years, it's been an absolute nightmare.
Emergency repairs take weeks to complete. Non-emergency repairs are never completed. They exploit their tenants and charge them extortionate fees (£180) each year just for kindly allowing them to remain ...
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Comment on agent fees
Very bad
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Yes
Apr 29,2018
Apr 29,2018
4
people found
this helpful
this helpful
We are amazed and extremely disappointed in how terribly Portico has handled the check out of our property. We are still awaiting our deposit 40 days after our check out, they have ignored our calls and emails for the past month and we have had to ...
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Comment on agent fees
-
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Apr 26,2018
Apr 26,2018
0
people found
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This review is based on the experience received and customer service delivered by Kaleigh Nevin at the Kentish Town Branch.
We've been with Portico since Aug 2017 and have gone through 4 different property managers (mostly due to staff leaving) but when Kaleigh told us she was ...
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n/a
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Apr 24,2018
Apr 24,2018
7
people found
this helpful
this helpful
It was a pleasure work with portico
Certainly use them in the future
Many thanks to Gokhan and to is incredible service
Excelente service provided...
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Apr 20,2018
Apr 20,2018
0
people found
this helpful
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I would highly recommend Molly and Portico agency to everybody. Molly was extremely helpful, she made the renting process very easy, answered all my questions on a timely basis (I just moved to UK and renting process in London was new for me). I saw ...
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Apr 17,2018
Apr 17,2018
1
people found
this helpful
this helpful
Dear Sir / Madam,
May I say how impressed I am with the service of Alexia Christodoulou. On 2 occasions, I have faced issues in my flat. On both occasions, she responded very swiftly, was extremely cooperative and personable - which makes the whole experience so much ...
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Apr 16,2018
Apr 16,2018
4
people found
this helpful
this helpful
We've been dealing with them as tenants for a few years now, and and I've never come across such an incompetent, unreasonable and frankly useless agency. Repairs take ages to complete, or are not done at all (it's been a year now since we've been ...
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Bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg
Best Estate Agent in IG8 
Best Estate Agent in Woodford Green 
Best Letting Agent in SW6 
