Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction

Property Features

PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
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Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“Adam has shown an exceedingly high degree of dedication in ......”

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Feb 09,2018
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Adam
By: 'Juliet'
Feb 09,2018
1 people found
this helpful
Adam has shown an exceedingly high degree of dedication in helping us find new tenants for our flat in a lax period in the rental marker (January) and succeeded in finding appropriate tenants suited to us with a minimum voidperiod . I cannot recommend him highly ...
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Comment on agent fees
A little higher than average but I expect that as they offer higher than standard service (we have used them since 2011).
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“REVIEW FOR MR. ANDREW MURPHYLETTINGS MANAGER, PORTICO8TH FEBRUARY 2018Mr. ......”

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Feb 08,2018
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Andrew
By: 'John,'
Feb 08,2018
0 people found
this helpful
REVIEW FOR MR. ANDREW MURPHY LETTINGS MANAGER, PORTICO 8TH FEBRUARY 2018 Mr. Murphy was responsible for organising the re-letting for 24 months of Flat 2 Neville Court from 5th September 2016. We are co-owners of Flat 2 and rely on Portico for management and letting of the flat. Mr Murphy ...
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Comment on agent fees
Good
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“Very professional and quick to find a good tenant. Good ......”

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Feb 07,2018
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By: 'Natasha'
Feb 07,2018
0 people found
this helpful
Very professional and quick to find a good tenant. Good knowledge of the local area and market in general. We have used Portico on numerous occasions for a number of our flats in Clapham and always received very good service. Would definitely recommend!...
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Comment on agent fees
Very good and cheaper than most agents
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“Excellent service from both Mikeala and Matt, very quick and ......”

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Feb 07,2018
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Mikeala
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Matt
By: 'Raymond'
Feb 07,2018
3 people found
this helpful
Excellent service from both Mikeala and Matt, very quick and professional to provide a tenant. Mikeala demonstrated enthusiasm and energy, communication skills was outstanding. Highly recommended, the beginning to end process was seamless....
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“Molly was friendly, available at all times, diligent, looking at ......”

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Feb 07,2018
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Molly
By: 'AVG'
Feb 07,2018
1 people found
this helpful
Molly was friendly, available at all times, diligent, looking at all details and delivered us with a good customer service...
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“We have instructed the Clapham Office on several occasions to ......”

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Feb 06,2018
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Andrew
By: 'Perseus'
Feb 06,2018
0 people found
this helpful
We have instructed the Clapham Office on several occasions to assist us with re-letting various properties of ours. We have always found their advice on market rent to be very accurate and they are very proactive when it comes to arranging viewings of our property ...
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Comment on agent fees
Good
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“I have worked with Charlotte for over a year and ......”

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Feb 06,2018
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By: 'Monique'
Feb 06,2018
2 people found
this helpful
I have worked with Charlotte for over a year and find her to be very professional and approachable. Charlotte has fantastic communication skills and is committed to ensuring there is a smooth transaction throughout the conveyancing process. Managing expectations is paramount in this industry and ...
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“The service was very professional and very thorough. Every assistance ......”

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Feb 05,2018
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Sean
By: 'Kojo'
Feb 05,2018
0 people found
this helpful
The service was very professional and very thorough. Every assistance was provided to ensure the sale transaction went through smoothly. Very thankful to all of the staff team to pushing it through; to make it happen as quickly as possible (despite all the hiccups). Good ...
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Comment on agent fees
reasonable
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“Andrews and his team have been great to deal with, ......”

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Feb 03,2018
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Andrew
By: 'Mark'
Feb 03,2018
0 people found
this helpful
Andrews and his team have been great to deal with, very reliable and always available. Any problems are dealt with quickly and effectively....
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Comment on agent fees
Good
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“I am very happy with the service recieved from Portico ......”

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Feb 03,2018
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By: 'Mrs'
Feb 03,2018
0 people found
this helpful
I am very happy with the service recieved from Portico in helping me rent my 2bed Flat in clapham common. Andrew was efficient,coperative and took care of everything all was done smoothly and swiftly. I will definitely be using there services again. Regards Mrs ...
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Comment on agent fees
They are a bit pricey but the service they provide is unparallel and well worth the money.
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“Always easy to deal with. Professional & pleasant letting agents. Usually ......”

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Feb 03,2018
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By: 'Robert'
Feb 03,2018
0 people found
this helpful
Always easy to deal with. Professional & pleasant letting agents. Usually find me a suitable tenant quite quickly so quite happy with service given...
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Comment on agent fees
Second year renewal fees should be abolished
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“My experience as a rental landlord is that they make ......”

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Feb 02,2018
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By: 'Joe'
Feb 02,2018
0 people found
this helpful
My experience as a rental landlord is that they make every effort to meet my requirements. I find them courteous, thorough and professional...
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Comment on agent fees
OK
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“Andrew has been exceptionally proactive in letting our units, his ......”

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Feb 02,2018
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Andrew
By: 'Mark'
Feb 02,2018
1 people found
this helpful
Andrew has been exceptionally proactive in letting our units, his advice has been accurate and measured. The units let quickly and the tenants have been trustworthy and reliable. I would recommend Andrew and Portico to other landlords...
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Comment on agent fees
Fair fees for a good service
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“We had a few issues moving in but Marc was ......”

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Feb 02,2018
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Marc
By: 'Jamie'
Feb 02,2018
11 people found
this helpful
We had a few issues moving in but Marc was really helpful and professional and took care of everything. He has been quick to respond to emails and kept us up to date with what was happening with maintenance....
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Comment on agent fees
Okay
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“So far so good! We have used portico for many ......”

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Feb 02,2018
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Andrew
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Alexia
By: 'Anon'
Feb 02,2018
0 people found
this helpful
So far so good! We have used portico for many years and found them to be wonderful. Namely Andrew and Alexia are assets to the company. They work extremely hard, communicating openly, honestly and quickly. What more could one ask for? I would definitely reccommend ...
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“I would like to take the time to thank Portico, ......”

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Feb 02,2018
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By: 'Vickyk'
Feb 02,2018
3 people found
this helpful
I would like to take the time to thank Portico, and especially their estate agent Charlotte, for their efforts in selling my home at Highbury Stadium Square. While I have heard many horror stories about selling homes as of late, with massive amounts of paperwork, ...
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Comment on agent fees
The estate agents fees were the best in the area.
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“Michael and David have been fantastic in helping us to ......”

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Jan 27,2018
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Mike
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David
By: 'Jonathan'
Jan 27,2018
3 people found
this helpful
Michael and David have been fantastic in helping us to secure our flat. Many agents seem to prioritise the needs of the landlord and it is refreshing to meet agents who equally recognise the needs of the tenant. Professional,friendly and always on hand to ...
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“Very happy with the service Marc McIlveney offers. He does ......”

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Jan 26,2018
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Marc
By: 'Elizabeth'
Jan 26,2018
13 people found
this helpful
Very happy with the service Marc McIlveney offers. He does what he says he will at the time he says he is going to do it....
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“Our tenancy ended on the 9th of December. They planned ......”

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Jan 25,2018
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Alexia
By: 'Christos,'
Jan 25,2018
8 people found
this helpful
Our tenancy ended on the 9th of December. They planned the check-out only because we reminded them a day earlier, although we have given them the two-month notice. The clerk never arrived on the check-out appointment because he was never informed - the agent had ...
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Comment on agent fees
Their fees are not transparent and extremely high. 250 for new tenants, 90 for contract renewal, 180 for check-out. If they treated us like customers we would be more open to paying them, but they are breaching all their contractual requirements, they do not know how to manage properties, they are not organised and they are avoiding any communication. They have not responded to any of the three emails in the last two weeks. Unacceptable.
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“Mark has been very professional in his efforts to secure ......”

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Jan 24,2018
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Marc
By: 'Steve'
Jan 24,2018
11 people found
this helpful
Mark has been very professional in his efforts to secure a difficult mo letting for us always keeping upto date with the letting process. We would have no hesitation to use him again....
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Comment on agent fees
Good
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“We have had an extremely positive experience selling our house ......”

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Jan 24,2018
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By: 'Mick'
Jan 24,2018
2 people found
this helpful
We have had an extremely positive experience selling our house recently through Portico, Woodford branch. Chelsea personally dealt with every viewing, communication throughout was excellent and we really couldn't fault the service. Chelsea and Jay are very knowledgeable about the local area and its houses ...
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Comment on agent fees
Competitive, and considering the excellent service - value for money.
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“Christopher is very friendly and professional always there to answer ......”

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Jan 24,2018
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Chris
By: 'Erol'
Jan 24,2018
0 people found
this helpful
Christopher is very friendly and professional always there to answer any questions,will definitely recommend using these guys to everyone...
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Comment on agent fees
Good
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“AVOID AT ALL COSTS!!!!!!!!We all expect stupidly high fees ......”

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Jan 23,2018
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By: 'V'
Jan 23,2018
4 people found
this helpful
AVOID AT ALL COSTS!!!!!!!! We all expect stupidly high fees from state agencies nowadays, so not surprise there. We played by the rules, paid £150 for a cleaning service who left the property spotless. It has been 7 weeks since we moved out and we haven't received ...
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“I was extremely happy with the service that this agency ......”

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Jan 22,2018
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Chris
By: 'Mrs'
Jan 22,2018
0 people found
this helpful
I was extremely happy with the service that this agency provided. The manager Chris Price was very helpful, he gave me complete confidence that they really knew their market, and that they would do everything in their power to sell our property as quickly as ...
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Comment on agent fees
As expected.
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“Had the occasion to ask for a remplacement annual statement ......”

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Jan 22,2018
Minithumbup
By: 'Gary'
Jan 22,2018
0 people found
this helpful
Had the occasion to ask for a remplacement annual statement of account for tax purposes, and the item was sent by return to me and my accountant. An excellent, expeditious and courteous service....
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“Areef has always responded to my requests (however stupid or ......”

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Jan 22,2018
Minithumbup
By: 'tina'
Jan 22,2018
0 people found
this helpful
Areef has always responded to my requests (however stupid or repetitive) with quick efficient information. he also thinks ahead and answers the next question I was going to ask. There have been times I have asked him something beyond his remit and he has been ...
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Comment on agent fees
n/a
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“I couldn't rate Mark, Michelle and the rest of the ......”

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Jan 21,2018
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Marc
By: 'Eric'
Jan 21,2018
9 people found
this helpful
I couldn't rate Mark, Michelle and the rest of the team at Portico any higher. They were quick, courteous and honest in all our dealings. They really understood our needs and were vital in playing a part in us being able to buy our ideal ...
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“Extremely reliable service. Very good factual communicator with human side. ......”

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Jan 19,2018
Minithumbup
By: 'Magpie'
Jan 19,2018
0 people found
this helpful
Extremely reliable service. Very good factual communicator with human side. Unlike a jobsworth, wanted to do whatever it took to resolve an awkward situation with my tenants. I really appreciated this....
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Comment on agent fees
OK... for London
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“Definitely recommend Portico! They have been amazing letting out my ......”

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Jan 19,2018
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Chris
By: 'Natasha'
Jan 19,2018
0 people found
this helpful
Definitely recommend Portico! They have been amazing letting out my property and always very responsive and professional. Team in East office were extremely helpful too. Great agents!...
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“Both Mikeala and Matt were very helpful and professional, making ......”

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Jan 18,2018
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Mikeala
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Matt
By: 'Anouska'
Jan 18,2018
4 people found
this helpful
Both Mikeala and Matt were very helpful and professional, making the whole process of renting my property a lot less stressful....
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Comment on agent fees
The fee are higher than elsewhere, I feel they should be more competitive.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10

London, SW6



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