Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction

Property Features

PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“We have been dealing with Marc for 2.5 years now, initially ......”

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Nov 07,2017
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Marc
By: 'Julie'
Nov 07,2017
12 people found
this helpful
We have been dealing with Marc for 2.5 years now, initially with Spencers and now at Portico. We had previously had bad experiences of using a letting agent but Marc has changed this. He has successfully let 6 of our flats to lovely tenants. Our tenants have ...
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Comment on agent fees
Fair fees and worth the money.
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“The quality of service provided was brilliant. Michael helped us ......”

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Nov 06,2017
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Mike
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David
By: 'Ioannis'
Nov 06,2017
4 people found
this helpful
The quality of service provided was brilliant. Michael helped us a lot with the whole procedure. Our expectations were met and exceeded....
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Comment on agent fees
good
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“Tracey and her team especially Martin where fantastic, they helped ......”

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Nov 04,2017
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By: 'Max'
Nov 04,2017
0 people found
this helpful
Tracey and her team especially Martin where fantastic, they helped us view multiple properties and knew exactly what we where looking for, we had a problem with my credit search due to a problem with my ex, but Tracey's relationship with the landlord Paved the ...
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“I'm renting via Portico for a while. I have recently ......”

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Nov 01,2017
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Ed
By: 'Evelina'
Nov 01,2017
7 people found
this helpful
I'm renting via Portico for a while. I have recently moved out from the property. Ed was helping a lot during this process. He assisted in solving quite a complex issue and always gave quick replies....
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“Portico manage the property that we rent. Two months in ......”

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Oct 31,2017
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By: 'Graham'
Oct 31,2017
6 people found
this helpful
Portico manage the property that we rent. Two months in and most of the conditions set out in pre-tenancy agreement have still not been fulfilled. They don't respond to calls or emails. We report faults (some quite major) and nothing is done about it. I ...
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“I have been a customer for spencers' property services for 17 ......”

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Oct 30,2017
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HELENE
By: 'Ms'
Oct 30,2017
0 people found
this helpful
I have been a customer for spencers' property services for 17 years. Ms Helene tyler the accountant in your' agency has served me for nearly nine years . From the day she worked for me there were no delays in her work regarding my flat . My statements ...
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Comment on agent fees
quite reasonable
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“Spencer and Mark were very helpful to me while selling ......”

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Oct 30,2017
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Spencer
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Mark
By: 'Mars'
Oct 30,2017
14 people found
this helpful
Spencer and Mark were very helpful to me while selling my house. They organised the open days well. They were always available to take my calls and communicated developments with me. I found them to be honest with the pricing....
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Comment on agent fees
I assume the fees are standard. I am not sure how accurately an estate agent's fees reflect the work done on a property. However I am happy that am offer was made for my house quickly.
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“Responsive and helpful until payment received and contracts signed, then ......”

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Oct 27,2017
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By: 'Angry'
Oct 27,2017
4 people found
this helpful
Responsive and helpful until payment received and contracts signed, then silence. Numerous issues in my property, endless emails sent and voicemails left to no response....
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“Was looking for a place to rent. Was recommended portico ......”

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Oct 26,2017
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Sean
By: 'Elly'
Oct 26,2017
0 people found
this helpful
Was looking for a place to rent. Was recommended portico and Sean in particular. I was so specific with what I wanted but Sean was so accommodating and patient. He managed to find me exactly what I wanted and I couldn't have asked for better. ...
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“Sean is professional, friendly, and very helpful. He replies immediately, ......”

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Oct 25,2017
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Sean
By: 'Alexandra'
Oct 25,2017
0 people found
this helpful
Sean is professional, friendly, and very helpful. He replies immediately, he is polite and always keen to help. Best agent!...
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“Leah has been absolutely amazing throughout the whole process of ......”

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Oct 25,2017
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Leah
By: 'Rosie'
Oct 25,2017
0 people found
this helpful
Leah has been absolutely amazing throughout the whole process of securing my flat to rent. She couldn't have done enough to help me throughout the process and was a pleasure to deal with- exceptionally helpful and friendly. Based on my experience with Leah, I'd have ...
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“Both Ed and Charlotte were very professional, very hardworking and ......”

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Oct 24,2017
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Ed
By: 'Jen'
Oct 24,2017
5 people found
this helpful
Both Ed and Charlotte were very professional, very hardworking and they generated a lot more viewings than other agents for our property....
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“Charlotte was a fantastic agent from start to finish. Really ......”

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Oct 24,2017
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By: 'Caitlin'
Oct 24,2017
3 people found
this helpful
Charlotte was a fantastic agent from start to finish. Really communicative when the property was first listed and she was showing prospective buyers, she'd always give notice and accurate timings. Then she was supportive and available throughout the long process of paperwork up until completion, ...
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“Sean gave us a thorough briefing when he came to ......”

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Oct 23,2017
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Sean
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becky
By: 'JT'
Oct 23,2017
0 people found
this helpful
Sean gave us a thorough briefing when he came to value our house. The house was marketed very well on the Portico website and we had a tremendous response immediately. Becky was efficient and pleasant and was the agent looking after the viewings. Sean carried ...
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Comment on agent fees
Competitive with market norm
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“Absolutely outstanding. Both Spencer and Michelle remained calm and patient ......”

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Oct 20,2017
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Spencer
By: 'Christina'
Oct 20,2017
14 people found
this helpful
Absolutely outstanding. Both Spencer and Michelle remained calm and patient throughout the process, dealing with every query with efficiency and politeness. Spencer made the process run smoothly and whenever there, we interviewed 4 estate agents to sell my property and he was outstanding - his experience ...
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Comment on agent fees
Transparent and upfront about costs. Very different to other agents!
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“I was very happy with the service from Sean and ......”

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Oct 20,2017
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Sean
By: 'Kelly'
Oct 20,2017
0 people found
this helpful
I was very happy with the service from Sean and the Portico team. They were efficient and helpful with any questions that I had and made me feel comfortable and secure in my first move into a flat on my own. Thanks guys!...
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“Becky was a very bright and enthusiastic estate agent unlike ......”

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Oct 18,2017
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becky
By: 'Homebuyer10'
Oct 18,2017
0 people found
this helpful
Becky was a very bright and enthusiastic estate agent unlike most we have come across, she clearly knows her market and area well and showed her knowledge of area while finding us our first home. Nothing was ever too much trouble for Becky always coming ...
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Comment on agent fees
good
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“I found Becky very helpful and was also good at ......”

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Oct 18,2017
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becky
By: 'Dizzy'
Oct 18,2017
0 people found
this helpful
I found Becky very helpful and was also good at answering all my questions I had, for a young person i feel she will go a long way and highly recommend her and portico to other buyers and sellers...
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Comment on agent fees
Good
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“I liked this team from the moment I met them ......”

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Oct 16,2017
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By: 'Alex'
Oct 16,2017
0 people found
this helpful
I liked this team from the moment I met them for the initial valuation. Sean is very professional and personable and offers a service far above and beyond a lot of the agents I've spoken to in Walthamstow. I would have no hesitations in recommending ...
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Comment on agent fees
Excellent and very reasonable fees; extremely professional process.
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“Daniel was a great agent to work with for the ......”

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Oct 16,2017
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Daniel
By: 'jordanr'
Oct 16,2017
0 people found
this helpful
Daniel was a great agent to work with for the purchase of my property. He was regulary in contact all the way through the process and kept me well informed. Daniel was always available for viewings and assisted in anyway he could. Great agent, would ...
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“Gave me good honest advice ,and has been there for ......”

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Oct 12,2017
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Marc
By: 'BRU'
Oct 12,2017
8 people found
this helpful
Gave me good honest advice ,and has been there for a long time so knows the area well. I trust him and always go back to him ---although I dont agree with not having the phone number on the sign----cant win em all...
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Comment on agent fees
A little high but if I had lots of properties would think this was worth it
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“A week in the property and we have a broken ......”

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Oct 12,2017
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By: 'Ivan'
Oct 12,2017
2 people found
this helpful
A week in the property and we have a broken fridge that never worked, a broken wardrobe, holes in walls and NO ONE has been doing anything about it from the agency. We have called, emailed, asked for an update and never received an answer. ...
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Comment on agent fees
No agency fees paid
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“My first vieiwing was with Charles Alabi, having viewed many ......”

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Oct 11,2017
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Daniel
By: 'Happy'
Oct 11,2017
0 people found
this helpful
My first vieiwing was with Charles Alabi, having viewed many properties, I was immediately impressed with Charles. His professionalism, knowledge and care towards a potential buyer was exceptional. Charles was not pushy and genuinely acknowledged all of my comments and any concerns. Following the viewing, ...
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Comment on agent fees
n/a
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“Marc was very careful to place tenants in our flat ......”

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Oct 10,2017
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Marc
By: 'MichelleWJ'
Oct 10,2017
8 people found
this helpful
Marc was very careful to place tenants in our flat who fitted the brief. He communicated well with us and made the process very easy! This is the second time we have worked with Marc to find tenants and I have no doubt we will ...
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“An awfully poor agency that does not bother about you ......”

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Oct 10,2017
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By: 'Portico'
Oct 10,2017
2 people found
this helpful
An awfully poor agency that does not bother about you once they've collected the initial payments. We moved into a flat that was not professionally cleaned and some areas were left terribly unhygienic (food still in the microwave for example). When we told our property ...
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“I had the pleasure of meeting Mark who helped us ......”

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Oct 04,2017
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Marc
By: 'Maria'
Oct 04,2017
10 people found
this helpful
I had the pleasure of meeting Mark who helped us in a short time to find this wonderful one bedroom flat and, also wonderful owners. During all this time, he answered all our questions and took into account our requirements. We are very pleased and ...
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Comment on agent fees
Good
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“I was really impressed by the professional service offered by ......”

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Oct 01,2017
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Andrew
By: 'Elisabetta'
Oct 01,2017
0 people found
this helpful
I was really impressed by the professional service offered by Andrew and his team. In three days my flay was on the market, it had 25 viewings and 5 offers all above the asking price! Really amazing. Andrew was efficient and really helpful. Very pleased with Portico ...
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“Mark and Spencer are such a great guys from Portico. ......”

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Sep 28,2017
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Mark
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Spencer
By: 'Sam'
Sep 28,2017
16 people found
this helpful
Mark and Spencer are such a great guys from Portico. Extremely helpful and friendly. Very knowledgeable. Mark resolved issues promptly. Thanks for the superb service you have given us during the sale of our flat in Leyton Orient. Your teamwork exceeded expectations....
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Comment on agent fees
Good rate.
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“I've been really impressed with the service from Portico so ......”

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Sep 27,2017
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Andrew
By: 'Giles'
Sep 27,2017
0 people found
this helpful
I've been really impressed with the service from Portico so far. As a first time landlord, Andrew helped guide me through the process and let my flat out a lot quicker than I expected and at a price I was very pleased with. So far, ...
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Comment on agent fees
I was happy with the fees, which were more reasonable than other agents who don't seem to offer anything that Portico doesn't offer.
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“Worst estate agents I have ever had the displeasure of ......”

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Sep 27,2017
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Ivett
By: 'Unhappy'
Sep 27,2017
0 people found
this helpful
Worst estate agents I have ever had the displeasure of using. Firstly the fees were astronomical. This aside, the emails sent to us from the estate agent had so many spelling mistakes and errors that we could barely decipher it. We should have realised from ...
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Comment on agent fees
Ridiculous
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10

London, SW6



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