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The UK's Largest Customer Review Website for the Property Industry

1/5, 3 Reviews
0% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £0 | £0 |
| Lettings | 0% | 33% | £900 | £1,300 |
Urban Base Lettings
61 Saddler Street, Durham, County Durham
DH1 3NU
0845 643 1186




By : 'Very'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DH1
I wish I'd seen the reviews before viewing a property with them, if you have found a property that you want to rent and it's with them keep looking... seriously, keep looking! You wont find a worse company to deal with, trust me stay well clear. They will do anything to keep your... Read Full Review
Nothing good about this company whatsoever
By : 'Morris'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : DH1
Absolutely terrible experience. Never ever in my life will I think about buying or renting from here. I should of believed the previous review. Shocking behaviour keeping my money like they... Read Full Review
Bad extremely extortionate and likes to keep other people's earned money
By : Halul58
4 Apr 2020Assume this should be flagged as 'Not...
By : 'Phil_1979'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : DH1
I don't normally bother writing reviews or putting in complaints, however, this particular set-up had me absolutely fuming. The attitude of the guy who dealt with our letting was terrible and it later turned out he wasn't passing through information that we'd requested from the landlord. Simple... Read Full Review
Since negotiation of fees was never even mentioned, perhaps the agent could have tried in the first place?
Their fees are sky high and even though we asked for a breakdown of these to find out why they were so much, we were told that there was no breakdown and we just had to accept them if we wanted the property. Once they have the contract signed and your money, communication deteriorates and they\'re not interested in any questions you might have.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.