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Edinburgh, EH10

4.6/5, 88 Reviews
91% Recommended

73% letting valuation accuracy

91% letting fee satisfaction

Contact Us
Full Service head office providing letting, block management, retirement development management, property insurance.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting73%91.00%£348£1,350
Areas covered
  • Edinburgh and the Lothian
  • EH10
Address

Trinity Factors
209-211 Bruntsfield PlaceEdinburgh, City of Edinburgh
EH10 4DH
0131 447 9911

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Trinity Factors Branches (View All 2)
Parking Space ...

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5 Star Review

By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH11

3 Jul 2024
People found this helpful0

Parking Space Let: Trinity Factors provided excellent services in letting out my parking space. Their agent was efficient, knowledgeable and provided sound financial advice. I felt I was in safe... Read Full Review

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Worst factor in the UK. Check ...

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1 Star Review

By : 'Owner'
Services : Property Management
Would you recommend ? : No
Postcode : EH6

18 Aug 2023
People found this helpful2

Worst factor in the UK. Check their Service Level Agreement (SLA) before hiring them. Property owner here. You can complain about something and they'll refer you to the SLA, where it tells you that before you can bring any matter to the Housing and Property Chamber or Citizen Advise... Read Full Review

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Excellent response and very ...

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5 Star Review
UserName

Gillian

By : 'stuart'
Services : Property Management
Would you recommend ? : Yes
Postcode : EH7

10 Sept 2021
People found this helpful0

Excellent response and very good at resolving property issues. They also proved to be able to deal with owners and tenants that don't want to be good neighbours i.e. those that won't pay their share of factor bills or dump waste in communal areas or are generally... Read Full Review

Comments (1)
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By : Alasdair Seale

14 Sept 2021

Hello Stuart. We're grateful for you having taken the time to leave this review and delighted that you are pleased with our service....

I have just returned from ...

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1 Star Review

By : 'Hugh'
Services : Property Management
Would you recommend ? : No
Postcode : EH17

16 Aug 2021
People found this helpful3

I have just returned from holiday to find a nasty letter from Trinity advising all sorts of threats and advising me in the future that payment is made on time. Let me advise at no time have you sent me an invoice for Factor services to date. Can I also advise if Trinity is too lax or lazy to send ... Read Full Review

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Avoid do not ...

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1 Star Review

By : 'Stewart'
Services : Property Management
Would you recommend ? : No
Postcode : EH17

11 Mar 2021
People found this helpful5

As a factoring company they are terrible ifyou own a flat they get paid twice for organising building insurance on your behalf which you have to pay for also its nearly three times more expensive that if you did yourself and you can't get out of paying them as they have their contact on your... Read Full Review

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Water damage as a result of ...

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5 Star Review
UserName

fiona

By : 'Back'
Services : Property Management
Rent PCM : £600
Would you recommend ? : Yes
Postcode : EH4

4 Nov 2020
People found this helpful0

Water damage as a result of leak TWO flats above mine. TRINITY FACTORS dealt with it efficiently, and more importantly, kept me informed regularly. Fiona Dagg was particularly helpful and knowledgeable with my... Read Full Review


Comments on Agent Fees

Average

Comments (1)
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By : Alasdair Seale

10 Jan 2021

Many thanks for your great review about our property letting and insurance...

Gillian is a fantastic ...

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5 Star Review
UserName

Gillian

By : 'Sean'
Services : Property Management
Would you recommend ? : Yes
Postcode : EH6

17 Aug 2020
People found this helpful0

Gillian is a fantastic manager of our estate. She is very knowledgeable and surprises me at how she is able to source all sorts of contacts to all sorts of problems we come across in our development. She is very efficient and it is impressive how quick she attends to problems - report a... Read Full Review

Comments (1)
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By : ALASDAIR

17 Aug 2020

Hello Sean. Many thanks for leaving us this great review. I'm really pleased that Gillian is looking after your site so well and of course I'll tell her about your kind...

Jackie Smith, Alasdair MCBain ...

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5 Star Review
UserName

Jackie

UserName

Alasdair

By : 'J'
Services : Property Management
Would you recommend ? : Yes
Postcode : EH9

16 Aug 2019
People found this helpful1

Jackie Smith, Alasdair MCBain & Sarah Mulhern at Trinity Factors have provided me with excellent service for the last 8 or so years that they have managed my flat. My flat has been really well maintained during this time & I was pleasantly surprised by the condition of the flat when ... Read Full Review

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Jackie Smith has provided ...

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5 Star Review
UserName

Jackie

By : 'Rathy'
Services : Letting( As a Tenant )
Rent PCM : £945
Would you recommend ? : Yes
Postcode : EH10

14 Aug 2019
People found this helpful0

Jackie Smith has provided excellent customer service to help my Parents settle into their new home. Jackie, is responsive, efficient, friendly and warm. She is a brilliant advert for how things need to be done in the rental market for tenants. I'd recommend Trinity Factors on the strength of... Read Full Review

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Laura ...

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5 Star Review
UserName

Laura

By : 'Lynsey'
Services : Property Management
Would you recommend ? : Yes

13 Aug 2019
People found this helpful0

Laura was extremely helpful in all aspects of my business insurance claim, especially towards the end. Particular examples include phoning to check that an email was sent correctly (after an initial one failed to transfer) and chasing completion of the claim when it... Read Full Review

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Amazing experience renting ...

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5 Star Review
UserName

Kitty

UserName

Jackie

By : 'Titi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7

5 Jul 2019
People found this helpful0

Amazing experience renting with Trinity Factors. Quick response to any emails and any issues we had were quickly sorted. staff are phenomenal, Kitty, Sarah, Jackie stand out the most i was mostly in contact with them. Each were attentive, helpful and just really pleasant to deal with it. but the... Read Full Review

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Insurance ...

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5 Star Review
UserName

Laura

By : 'Hugh'
Services : Property Management
Would you recommend ? : Yes

14 Jun 2019
People found this helpful0

Laura Mowat did a great job sorting out an insurance claim arising from water leaking from the flat above us. Thanks... Read Full Review

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Review re management by ...

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5 Star Review
UserName

Margaret

By : 'Elaine'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : EH4

13 Jun 2019
People found this helpful0

Worked with Margaret (property manager ) for our development over the 3 years I was chairperson. Found her to be extremely helpful and willing to take things on board, especially difficult situations. Nothing was too much trouble for her. Great sense of... Read Full Review


Comments on Agent Fees

Good

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Friendly and ...

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5 Star Review

By : 'gennawalsh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6

7 Jun 2019
People found this helpful0

Two weeks ago, I moved into a one bedroom flat in Edinburgh that is managed by Trinity Factors. I have had a very positive experience throughout the application process and since moving into my new tenancy. Communication was clear, friendly and swift. Any questions or issues I've had so... Read Full Review


Comments on Agent Fees

N\/A

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Brilliant ...

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5 Star Review
UserName

Sarah

UserName

Jackie

By : 'Louise'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7

24 May 2019
People found this helpful0

Lovely and helpful staff who helped us with everything we needed during the stay in our flat, would highly... Read Full Review

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Prompt action and pro ...

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5 Star Review
UserName

Anthony

By : 'Lucy'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : EH6

3 May 2019
People found this helpful0

Anthony took over management as our factor for a residential site in Edinburgh. Since he started he has been consistent with his skills- prompt action, pursues legal disputes for us and keeps us fully informed. Works hard to rectify on going issues. Glad to have him managing our... Read Full Review


Comments on Agent Fees

Good

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Helpful and Quick Response to ...

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5 Star Review
UserName

Lorna

By : 'Nancy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH1

30 Apr 2019
People found this helpful0

I was grateful to Lorna from Trinity Factors, who responded in such a prompt and professional manner to a problem in my flat that was caused by the flat above one evening. I did not know who owned the flat above, so appealed to Trinity Factors. I was contacted first thing in the morning, asked for ... Read Full Review

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Insurance ...

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5 Star Review
UserName

Laura

By : 'LR'
Services : Property Management
Would you recommend ? : Yes
Postcode : EH6

26 Apr 2019
People found this helpful0

I made my first claim late last year and Laura Mowat was extremely helpful. This was a long drawn out claim due to various issues but I came to rely on Laura for advice, guidance and support. She never failed to respond to any query and followed up on issues raised when... Read Full Review

Comments (1)
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By : Alasdair

27 Apr 2019

I'm delighted that Laura in our insurance department was able to support and assist you in this claim. Thanks for leaving the great...

Impeccable! ...

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5 Star Review
UserName

Gillian

By : 'Ale'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EH67

24 Apr 2019
People found this helpful0

Can't thank Gillian highly enough. She is always been incredibly helpful in every circumstances, with an extremely professional and friendly... Read Full Review

Comments (1)
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By : Alasdair

27 Apr 2019

Many thanks for taking the time to leave us this great review. I;'m very pleased that Gillian has been able to assist you so...

Unusually Good ...

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5 Star Review
UserName

Gillian

By : 'Hopetoun'
Services : Property Management
Would you recommend ? : Yes
Postcode : EH7

17 Apr 2019
People found this helpful0

Trinity took over our development a few years ago and inherited an almighty mess from the previous agent. They took a very strategic and consultative process which restored our development both financially, aesthetically and structurally. So much so, a Chairman of a well-known legal practice in... Read Full Review


Comments on Agent Fees

Agents Fees are very good value.

Comments (1)
Was this helpful?:

By : Alasdair

27 Apr 2019

Many thanks for leaving this very positive review. We did take on a number of issues to resolve at Hopetoun as you say - we just worked through them one at a time. Very happy to be your...

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the first instance, please ask for the property manager,

Last updated at 7/2/2018, 8:58:07 AM by allAgents

Awards won by Trinity Factors, Edinburgh EH10 4DH

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