By : 'J' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : EH11
3 Jul 2024
People found this helpful0
Parking Space Let:
Trinity Factors provided excellent services in letting out my parking space. Their agent was efficient, knowledgeable and provided sound financial advice. I felt I was in safe... Read Full Review
Services : Letting( As a Owner )Date: 2nd Jul 2024
Parking Space Let:
Trinity Factors provided excellent services in letting out my parking space. Their agent was efficient, knowledgeable and provided sound financial advice. I felt I was in safe hands.
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Worst factor in the UK. Check ...
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1 Star Review
By : 'Owner' Services : Property Management Would you recommend ? : No Postcode : EH6
18 Aug 2023
People found this helpful2
Worst factor in the UK. Check their Service Level Agreement (SLA) before hiring them.
Property owner here. You can complain about something and they'll refer you to the SLA, where it tells you that before you can bring any matter to the Housing and Property Chamber or Citizen Advise... Read Full Review
Services : Property Management( )Date: 18th Aug 2023
Worst factor in the UK. Check their Service Level Agreement (SLA) before hiring them.
Property owner here. You can complain about something and they'll refer you to the SLA, where it tells you that before you can bring any matter to the Housing and Property Chamber or Citizen Advise Bureau, you have to follow their defined complaint process which takes... 40 days and two levels of management. They are costing us money.
We have started our legal proceeding against them.
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Excellent response and very ...
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5 Star Review
Gillian
By : 'stuart' Services : Property Management Would you recommend ? : Yes Postcode : EH7
10 Sept 2021
People found this helpful0
Excellent response and very good at resolving property issues.
They also proved to be able to deal with owners and tenants that don't want to be good neighbours i.e. those that won't pay their share of factor bills or dump waste in communal areas or are generally... Read Full Review
Excellent response and very good at resolving property issues.
They also proved to be able to deal with owners and tenants that don't want to be good neighbours i.e. those that won't pay their share of factor bills or dump waste in communal areas or are generally antisocial.
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Hello Stuart. We're grateful for you having taken the time to leave this review and delighted that you are pleased with our service....
I have just returned from ...
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1 Star Review
By : 'Hugh' Services : Property Management Would you recommend ? : No Postcode : EH17
16 Aug 2021
People found this helpful3
I have just returned from holiday to find a nasty letter from Trinity advising all sorts of threats and advising me in the future that payment is made on time.
Let me advise at no time have you sent me an invoice for Factor services to date.
Can I also advise if Trinity is too lax or lazy to send ... Read Full Review
Services : Property Management( )Date: 15th Aug 2021
I have just returned from holiday to find a nasty letter from Trinity advising all sorts of threats and advising me in the future that payment is made on time. Let me advise at no time have you sent me an invoice for Factor services to date. Can I also advise if Trinity is too lax or lazy to send an invoice for payment how do they expect a homeowner to pay for Factoring services? Also, I have telephoned twice today and no one has had the decency to return my calls. I will be bringing this up at the next residents meeting regarding the way I have been treated by a so-called professional company.
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Avoid do not ...
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1 Star Review
By : 'Stewart' Services : Property Management Would you recommend ? : No Postcode : EH17
11 Mar 2021
People found this helpful5
As a factoring company they are terrible ifyou own a flat they get paid twice for organising building insurance on your behalf which you have to pay for also its nearly three times more expensive that if you did yourself and you can't get out of paying them as they have their contact on your... Read Full Review
Services : Property Management( )Date: 11th Mar 2021
As a factoring company they are terrible ifyou own a flat they get paid twice for organising building insurance on your behalf which you have to pay for also its nearly three times more expensive that if you did yourself and you can't get out of paying them as they have their contact on your title deeds and they will not let them take it off as it to much of a money spinner for them walk away from this company unless you want to pay twice for everything
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Water damage as a result of ...
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5 Star Review
fiona
By : 'Back' Services : Property Management Rent PCM : £600 Would you recommend ? : Yes Postcode : EH4
4 Nov 2020
People found this helpful0
Water damage as a result of leak TWO flats above mine. TRINITY FACTORS dealt with it efficiently, and more importantly, kept me informed regularly. Fiona Dagg was particularly helpful and knowledgeable with my... Read Full Review
Services : Property Management( )Date: 4th Nov 2020
Water damage as a result of leak TWO flats above mine. TRINITY FACTORS dealt with it efficiently, and more importantly, kept me informed regularly. Fiona Dagg was particularly helpful and knowledgeable with my claim.
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Many thanks for your great review about our property letting and insurance...
Gillian is a fantastic ...
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5 Star Review
Gillian
By : 'Sean' Services : Property Management Would you recommend ? : Yes Postcode : EH6
17 Aug 2020
People found this helpful0
Gillian is a fantastic manager of our estate.
She is very knowledgeable and surprises me at how she is able to source all sorts of contacts to all sorts of problems we come across in our development.
She is very efficient and it is impressive how quick she attends to problems - report a... Read Full Review
Services : Property Management( )Date: 16th Aug 2020
Gillian is a fantastic manager of our estate.
She is very knowledgeable and surprises me at how she is able to source all sorts of contacts to all sorts of problems we come across in our development.
She is very efficient and it is impressive how quick she attends to problems - report a broken street lamp - fixed that day! This should not be looked on as small thing - very important in a parking area.
I also remember one time a pigeon got into our stairwell. It made a massive mess bashing into the paintwork and the windows and at some very high and almost inaccessible parts of the stairwell wall - not to mention the droppings!
Within 1 day it was as good as new.
So problem solver, efficient, knowledgeable.
However I feel a key quality is being approachable.
I always find I can contact Gillian and nothing is too much bother despite I'm sure, her having a busy schedule.
I also respect her and at times she may not agree with me about a course of action, but she will be professional and give her thoughts in a reasoned way.
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Hello Sean. Many thanks for leaving us this great review. I'm really pleased that Gillian is looking after your site so well and of course I'll tell her about your kind...
Jackie Smith, Alasdair MCBain ...
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5 Star Review
Jackie
Alasdair
By : 'J' Services : Property Management Would you recommend ? : Yes Postcode : EH9
16 Aug 2019
People found this helpful1
Jackie Smith, Alasdair MCBain & Sarah Mulhern at Trinity Factors have provided me with excellent service for the last 8 or so years that they have managed my flat. My flat has been really well maintained during this time & I was pleasantly surprised by the condition of the flat when ... Read Full Review
Services : Property Management( )Date: 15th Aug 2019
Jackie Smith, Alasdair MCBain & Sarah Mulhern at Trinity Factors have provided me with excellent service for the last 8 or so years that they have managed my flat. My flat has been really well maintained during this time & I was pleasantly surprised by the condition of the flat when I recently visited. Thank you so much :)
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Jackie Smith has provided ...
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5 Star Review
Jackie
By : 'Rathy' Services : Letting( As a Tenant ) Rent PCM : £945 Would you recommend ? : Yes Postcode : EH10
14 Aug 2019
People found this helpful0
Jackie Smith has provided excellent customer service to help my Parents settle into their new home. Jackie, is responsive, efficient, friendly and warm. She is a brilliant advert for how things need to be done in the rental market for tenants. I'd recommend Trinity Factors on the strength of... Read Full Review
Services : Letting( As a Tenant )Date: 13th Aug 2019
Jackie Smith has provided excellent customer service to help my Parents settle into their new home. Jackie, is responsive, efficient, friendly and warm. She is a brilliant advert for how things need to be done in the rental market for tenants. I'd recommend Trinity Factors on the strength of my engagement with Jackie. Thank you.
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Laura ...
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5 Star Review
Laura
By : 'Lynsey' Services : Property Management Would you recommend ? : Yes
13 Aug 2019
People found this helpful0
Laura was extremely helpful in all aspects of my business insurance claim, especially towards the end. Particular examples include phoning to check that an email was sent correctly (after an initial one failed to transfer) and chasing completion of the claim when it... Read Full Review
Services : Property Management( )Date: 12th Aug 2019
Laura was extremely helpful in all aspects of my business insurance claim, especially towards the end. Particular examples include phoning to check that an email was sent correctly (after an initial one failed to transfer) and chasing completion of the claim when it stalled.
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Amazing experience renting ...
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5 Star Review
Kitty
Jackie
By : 'Titi' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EH7
5 Jul 2019
People found this helpful0
Amazing experience renting with Trinity Factors. Quick response to any emails and any issues we had were quickly sorted. staff are phenomenal, Kitty, Sarah, Jackie stand out the most i was mostly in contact with them. Each were attentive, helpful and just really pleasant to deal with it. but the... Read Full Review
Services : Letting( As a Tenant )Date: 4th Jul 2019
Amazing experience renting with Trinity Factors. Quick response to any emails and any issues we had were quickly sorted. staff are phenomenal, Kitty, Sarah, Jackie stand out the most i was mostly in contact with them. Each were attentive, helpful and just really pleasant to deal with it. but the entire staff were awesome too and we would recommend this agency. As renters, we were pleasantly surprised to receive our full deposit back. none of the usual hassle that people face with letting agencies. Great experience, great company!
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Insurance ...
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5 Star Review
Laura
By : 'Hugh' Services : Property Management Would you recommend ? : Yes
14 Jun 2019
People found this helpful0
Laura Mowat did a great job sorting out an insurance claim arising from water leaking from the flat above us. Thanks... Read Full Review
Services : Property Management( )Date: 13th Jun 2019
Laura Mowat did a great job sorting out an insurance claim arising from water leaking from the flat above us. Thanks Laura.
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Review re management by ...
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5 Star Review
Margaret
By : 'Elaine' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : EH4
13 Jun 2019
People found this helpful0
Worked with Margaret (property manager ) for our development over the 3 years I was chairperson. Found her to be extremely helpful and willing to take things on board, especially difficult situations. Nothing was too much trouble for her. Great sense of... Read Full Review
Services : Letting( Property Management )Date: 12th Jun 2019
Worked with Margaret (property manager ) for our development over the 3 years I was chairperson. Found her to be extremely helpful and willing to take things on board, especially difficult situations. Nothing was too much trouble for her. Great sense of humour,
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Friendly and ...
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5 Star Review
By : 'gennawalsh' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EH6
7 Jun 2019
People found this helpful0
Two weeks ago, I moved into a one bedroom flat in Edinburgh that is managed by Trinity Factors. I have had a very positive experience throughout the application process and since moving into my new tenancy. Communication was clear, friendly and swift. Any questions or issues I've had so... Read Full Review
Services : Letting( As a Tenant )Date: 6th Jun 2019
Two weeks ago, I moved into a one bedroom flat in Edinburgh that is managed by Trinity Factors. I have had a very positive experience throughout the application process and since moving into my new tenancy. Communication was clear, friendly and swift. Any questions or issues I've had so far have been quickly answered or dealt with. It's fantastic to be settling into a new home with such confidence in the agent.
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Brilliant ...
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5 Star Review
Sarah
Jackie
By : 'Louise' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EH7
24 May 2019
People found this helpful0
Lovely and helpful staff who helped us with everything we needed during the stay in our flat, would highly... Read Full Review
Services : Letting( As a Tenant )Date: 23rd May 2019
Lovely and helpful staff who helped us with everything we needed during the stay in our flat, would highly recommend.
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Prompt action and pro ...
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5 Star Review
Anthony
By : 'Lucy' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : EH6
3 May 2019
People found this helpful0
Anthony took over management as our factor for a residential site in Edinburgh.
Since he started he has been consistent with his skills- prompt action, pursues legal disputes for us and keeps us fully informed.
Works hard to rectify on going issues. Glad to have him managing our... Read Full Review
Services : Letting( Property Management )Date: 2nd May 2019
Anthony took over management as our factor for a residential site in Edinburgh. Since he started he has been consistent with his skills- prompt action, pursues legal disputes for us and keeps us fully informed. Works hard to rectify on going issues. Glad to have him managing our site.
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Helpful and Quick Response to ...
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5 Star Review
Lorna
By : 'Nancy' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EH1
30 Apr 2019
People found this helpful0
I was grateful to Lorna from Trinity Factors, who responded in such a prompt and professional manner to a problem in my flat that was caused by the flat above one evening. I did not know who owned the flat above, so appealed to Trinity Factors. I was contacted first thing in the morning, asked for ... Read Full Review
Services : Letting( As a Tenant )Date: 29th Apr 2019
I was grateful to Lorna from Trinity Factors, who responded in such a prompt and professional manner to a problem in my flat that was caused by the flat above one evening. I did not know who owned the flat above, so appealed to Trinity Factors. I was contacted first thing in the morning, asked for more information, and immediately Lorna told me how she would take this forward and ensure that the owner and the insurers would be notified. I was struck by the professionalism, the ability to take the initiative, and the way in which I was kept informed later.
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Insurance ...
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5 Star Review
Laura
By : 'LR' Services : Property Management Would you recommend ? : Yes Postcode : EH6
26 Apr 2019
People found this helpful0
I made my first claim late last year and Laura Mowat was extremely helpful. This was a long drawn out claim due to various issues but I came to rely on Laura for advice, guidance and support. She never failed to respond to any query and followed up on issues raised when... Read Full Review
I made my first claim late last year and Laura Mowat was extremely helpful. This was a long drawn out claim due to various issues but I came to rely on Laura for advice, guidance and support. She never failed to respond to any query and followed up on issues raised when appropriate.
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I'm delighted that Laura in our insurance department was able to support and assist you in this claim. Thanks for leaving the great...
Impeccable! ...
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5 Star Review
Gillian
By : 'Ale' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : EH67
24 Apr 2019
People found this helpful0
Can't thank Gillian highly enough. She is always been incredibly helpful in every circumstances, with an extremely professional and friendly... Read Full Review
Services : Letting( As a Owner )Date: 23rd Apr 2019
Can't thank Gillian highly enough. She is always been incredibly helpful in every circumstances, with an extremely professional and friendly manner.
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Many thanks for taking the time to leave us this great review. I;'m very pleased that Gillian has been able to assist you so...
Unusually Good ...
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5 Star Review
Gillian
By : 'Hopetoun' Services : Property Management Would you recommend ? : Yes Postcode : EH7
17 Apr 2019
People found this helpful0
Trinity took over our development a few years ago and inherited an almighty mess from the previous agent. They took a very strategic and consultative process which restored our development both financially, aesthetically and structurally. So much so, a Chairman of a well-known legal practice in... Read Full Review
Trinity took over our development a few years ago and inherited an almighty mess from the previous agent. They took a very strategic and consultative process which restored our development both financially, aesthetically and structurally. So much so, a Chairman of a well-known legal practice in Edinburgh commented how impressed he was with the management of the development and the strong financial position. None of this could be achieved without Gillian Reekie - who is our point of contact and has been exceptionally professional, personable, responsive and helpful. I honestly cannot fault Trinity one little bit.
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Many thanks for leaving this very positive review. We did take on a number of issues to resolve at Hopetoun as you say - we just worked through them one at a time. Very happy to be your...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance, please ask for the property manager,