Rob has been my property maintenance manager for a couple of months now and he has been fantastic at sorting out our issues. He always calls back as promised and replies to our emails in a quickly and professional manor. Rob gives me confidence that if we have issues, we can go to him and get them... Read Full Review

I have used Thornley Groves for the last 9 years and, therefore, have been pleased with the service provided during this period. I have ignored offers from other Letting Agents who may wish to manage my two properties. However, I would like to praise the service provided by Chris Picoto in the... Read Full Review

I am a tenant with this company and my oven broke down this week. They arranged an engineer to visit my property the following day. The engineer recommended complete replacement of the oven - Chris managed to get this approved by the landlord within 24 hours. Excellent, speedy... Read Full Review

By far the best customer service that I have received from any letting agency till now. Michael has a can-do attitude and took care of all our concerns - four of them - in one day. He contacted the landlord regarding new furniture, contacted maintenance company for repairs, and thoroughly answered ... Read Full Review

Robert Lavelle is an asset to Thornley Groves. My hoover had broken down and as soon as I had spoken to Rob, within 24hrs he had authorised the purchase of a new vacuum and delivered it to me at my apartment. I appreciated his prompt response to the issue, as I am very busy and generally do not... Read Full Review

I purchased a buy to let property at Fusion in Salford over 5 years ago. I shopped around at the time for an agent to assist me with sourcing and managing tenants and delighted I chose Thornley Groves. Over this period I have only been without a tenant for 4 weeks in total. Their speed and quality... Read Full Review

Stephen is by far the best estate agent I have dealt with in years ... Smart , timely , knowledgeable, client focused , rapid , clear communicator , understands the concepts of taking ownership and relaying information back to the client in a timely manner . If I was his employer id hold onto him... Read Full Review

I just wanted to pass on how fantastic Robert has been whilst managing our tenancy at Apartment 25 Danube, City Road East. We haven't had very many issues during our tenancy but any that we have, Robert has dealt with incredibly quickly. He's always worked hard to make sure things are resolved... Read Full Review

This letting agency ypify everything I hate about letting agents. Need payment for literally everything. Love to palm off your issues. Money hungry. I really do hate... Read Full Review

Our trnancy Agreement swapped companies and Thornley Groves took over. They were very helpful with everything we needed sorting out. We came to the end of our contract and it was dealt with quickly and efficiently as we were moving to spain. We dealt with different branches and different people and ... Read Full Review

Thornley Grove have recently completed a new tenancy for my rental property. This is the first time I've used them. I've been a landlord for 15 years and I honestly have never experienced such excellent service. Every one I spoke to was knowledeable, professional and eager to help. The marketting... Read Full Review

I moved into a property with Thornley Groves in November of 2013, whilst under my agreement i heard very little from the estate agents, it was on my departure the problems started. Moving out on the 4th Of November 2014 i requested that my deposit was calculated and returned, today the 28th of... Read Full Review

Rhea was absolutely excellent when we agreed our tenancy for a new apartment. She went over and above to help us and kept us informed of progress throughout. All staff were very friendly and polite throughout the process. I will definitely recommend them to friends and family in the future, the... Read Full Review

Thornley Groves are the worst estate agents I have ever come across. They are a money grabbing, incompetent business. The time that I stayed in one of their properties we had no heating for the whole year, and the property was not double glazed and the hot water constantly stopped working. We made... Read Full Review

Never answer emails, never return calls. Don't turn up for checkout appointment yet still try and charge you for vacating the property. No apology or acknowledgement for not turning up. Passed from one staff member to another when trying to receive the most simple answers. Left all lights on... Read Full Review

Thornley Groves attempted to deduct £69 cleaning charge + £35 'tenancy servicing fee' from my deposit after I moved out. There was no justification for either of these charges (they couldn't even explain what a tenancy servicing fee is). I put a dispute in through the TDS and I was awarded my ... Read Full Review

These people are parasites. They will keep your deposit for several weeks after your tenancy whilst they work out how they can keep as much of it as possible. They will also come to your property to do viewings without informing you and are careless during viewings (leaving fridge doors open... Read Full Review

Be very aware of your deposit, they will make any excuse not return it and also take ages as to put you off chasing it! When it's their mistake they will blame admit... Read Full Review

We were pleased with Thornley Groves for the 18 months we were renting with them, until it came to receiving our deposit back. My boyfriend and I are cleaning fanatics so kept the flat well maintained and it was cleaner than when we moved in when we left. We checked everything however there was a... Read Full Review

I am on a professional exchange to the UK this autumn. For weeks I was struggling to find a flat for rent for three months. I looked everywhere and through friends and contacted explored all avenues until I had almost given up hope. All other agents I called in Manchester were a little pessimistic... Read Full Review