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Knightsbridge, London SW1X
2.3/5, 3 Reviews
33% Recommended
67% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
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Latest Reviews
Knightsbridge Landlord
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £2,600 | £2,600 |
Address
Strutt & Parker
66 Sloane Street, London, Greater London
SW1X 9SH
020 7235 9996
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Strutt & Parker Branches (View All 55)
Strutt & Parker have ...
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4 Star Review
By : 'Knightsbridge'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW1X
15 Nov 2017
People found this helpful0
Strutt & Parker have managed residential lettings for us for over twenty years and have always provided a good professional... Read Full Review
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Knightsbridge Landlord said about Strutt & Parker
Services : Letting( As a Owner )Date: 15th Nov 2017
Strutt & Parker have managed residential lettings for us for over twenty years and have always provided a good professional service
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Rated below average for the ...
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2 Star Review
Alice
Veronica
By : 'Andy05'
Services : Letting( As a Owner )
Rent PCM : £2600
Would you recommend ? : No
Postcode : SW3
29 Aug 2014
People found this helpful5
Rated below average for the reasons that follow. This is an old-line estate agency with a generally good public reputation. We listed our property with them first for sale, and then for sale or letting. They found a buyer and took the property off the market, assuring us there was 'no doubt' that... Read Full Review
Comments on Agent Fees
The fee negotiated for both the sale (which will not now take place, and we will not use this broker for any future business) and for the rental were fair and reasonable.
Comments (0)Rated below average for the reasons that follow. This is an old-line estate agency with a generally good public reputation. We listed our property with them first for sale, and then for sale or letting. They found a buyer and took the property off the market, assuring us there was 'no doubt' that completion would take place. We dissented at first, but they left it off the PrimeLocation Web site and we didn't argue. Needless to say, at the last minute the buyers had remorse and pulled out. There was no follow-up buyer at an acceptable price anywhere near the original offer (they came up with a speculator supposedly willing to pay £150,000 less, but no guarantee even of that; in practice if an estate agent doesn't line up a valid back-up offer early on a sale is always at risk). So, with the property vacant we pursued a letting and Strutt & Parker's letting staff found a tenant. We provided all documents of ownership, residence, tax status, the tax status of our family company that handles management, repairs, rent receipts. And despite earlier assurances, the day after the tenant moved in S&P said they wanted to withhold 20% tax. In 35 years of letting in Britain nobody has questioned my residence (I have EEA status and have paid UK resident tax for decades) nor that of the company which has been taxed here (and can prove it) since 1980. to my mind, this last-minute hullabaloo smacks of incompetence. ("Oh, sorry, our assurances were a mistake ... blablablah.") No other London estate agent (and we've worked with many, for buying and for letting) has led us up the garden path like this. I am will not use them again. It is one thing when a firm and its staff are mistaken on the law, the facts and tax practice. It's even worse when the person charged with administering the funds, in this case Veronica, is (in my humble opinion) a "jobsworth". We were, in the end, paid the rent, but only because I suggested deleting our family company from the transaction. Then there was another wrinkle: how could I prove I owned the property (something the firm ought to have determined in the first place: I told them to go to the Land Registry Web site and pay £3, which they did.) All of this after a day's palaver, with copies of our self-assesment forms for last year (SA-105) and the company's UK tax assessment having no meaning for them. Meanwhile the tenant has had anguish because we had no proof rent had been paid at all. What a waste of a day!
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Andy05 said about Strutt & Parker
Services : Letting( As a Owner )Date: 28th Aug 2014
Rated below average for the reasons that follow. This is an old-line estate agency with a generally good public reputation. We listed our property with them first for sale, and then for sale or letting. They found a buyer and took the property off the market, assuring us there was 'no doubt' that completion would take place. We dissented at first, but they left it off the PrimeLocation Web site and we didn't argue. Needless to say, at the last minute the buyers had remorse and pulled out. There was no follow-up buyer at an acceptable price anywhere near the original offer (they came up with a speculator supposedly willing to pay £150,000 less, but no guarantee even of that; in practice if an estate agent doesn't line up a valid back-up offer early on a sale is always at risk). So, with the property vacant we pursued a letting and Strutt & Parker's letting staff found a tenant. We provided all documents of ownership, residence, tax status, the tax status of our family company that handles management, repairs, rent receipts. And despite earlier assurances, the day after the tenant moved in S&P said they wanted to withhold 20% tax. In 35 years of letting in Britain nobody has questioned my residence (I have EEA status and have paid UK resident tax for decades) nor that of the company which has been taxed here (and can prove it) since 1980. to my mind, this last-minute hullabaloo smacks of incompetence. ("Oh, sorry, our assurances were a mistake ... blablablah.") No other London estate agent (and we've worked with many, for buying and for letting) has led us up the garden path like this. I am will not use them again. It is one thing when a firm and its staff are mistaken on the law, the facts and tax practice. It's even worse when the person charged with administering the funds, in this case Veronica, is (in my humble opinion) a "jobsworth". We were, in the end, paid the rent, but only because I suggested deleting our family company from the transaction. Then there was another wrinkle: how could I prove I owned the property (something the firm ought to have determined in the first place: I told them to go to the Land Registry Web site and pay £3, which they did.) All of this after a day's palaver, with copies of our self-assesment forms for last year (SA-105) and the company's UK tax assessment having no meaning for them. Meanwhile the tenant has had anguish because we had no proof rent had been paid at all. What a waste of a day!
One those firms that seems nice until you are committed to a transaction, and then they discover issues that ought to have been resolved in the beginning. Issues on which I had sent them documentary proofs which they wrote were "OK". Until they weren't OK. And there was "no appeal", no supervisor willing to talk.
A copy of this review was given to the firm for comment and only then did I hear from Andrew Scott who says he founded the firm in 1988. But his attitude was so arrogant and obtuse, so defensive and so uninterested in either facts or law, that we got nowhere. He did not, however, deny anything I said except that his employee (Veronica) who as far as I know has no qualifications for her position, has to be right, well ... because she works for him. Scott's attitude of entitlement (to customers), unwillingness to listen (or to seek proof or disproof of his (wrong) interpretation of tax law, an interpretation shared by no other estate agent nor HMRC (i.e., that a firm incorporated abroad but doing business in the UK and handling funds (I gave American Express as an example) is subject to 20% withholding even though the taxable party (i.e. the landlord) is an UK/EU/EEA/Swiss national resident and taxed in the UK. These are arcane points perhaps, but there is no excuse for stupidity and intransigence when a phone call to HMRC could provide the answer.
Not a nice guy, not someone who deserves my, or your, business when there is so much good competition out there. He thinks highly of himself, of course (he told me that) and it will be interesting to see what, if anything, he writes by way of rebuttal. We've been in the property business in London for 35 years and used agents good and bad, but never one so obtuse, so uninterested in the client. Why do business with a company when the slightest complication leads to argument and, inevitably, mutual insult?
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Here is what happened when my ...
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1 Star Review
By : 'egino'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW6
23 Jul 2014
People found this helpful3
Here is what happened when my wife and I rented a two bedroom flat in Fulham with Strutt & Parker last May. The moment we walked into the property we realised that it was not professionally cleaned as we had been told and we also found several things left by the previous tenants which we had ... Read Full Review
Comments (0)Here is what happened when my wife and I rented a two bedroom flat in Fulham with Strutt & Parker last May.
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egino said about Strutt & Parker
Services : Letting( As a Tenant )Date: 22nd Jul 2014
Here is what happened when my wife and I rented a two bedroom flat in Fulham with Strutt & Parker last May.
The moment we walked into the property we realised that it was not professionally cleaned as we had been told and we also found several things left by the previous tenants which we had to carry out ourselves. We examined the property from top to bottom and by the time we got to the kitchen we discovered that under the kitchen units there were hundreds of mice droppings, sign of a clear ongoing mice infestation.
We left the property in shock and my wife, who was in her 32nd week of pregnancy was so distressed that she eventually had to see a doctor. I explained the situation to Strutt & Parker but they underestimated the gravity of the situation and told me to contact the landlady myself.
The landlady scheduled a pest control inspection, I met the expert at the property who confirmed the gravity of the infestation and told me that they would try to fix the problem but they could not guarantee that it would not happen again since the property was surrounded by restaurants.
I gave Strutt & Parker a copy of the inspection report and I told them that the property was a serious health threat to my wife's pregnancy and the newborn and that we would ask to terminate the tenancy. I also informed the landlady who accepted to terminate the tenancy but did not apoligise to us and did not want to discuss the matter any further. The termination was conditional to the full deposit being returned to us and one full month rent being paid to the landlady.
We were glad it was over at last, even though my wife and I were the only ones who got damaged, both financially and emotionally.
I would not recommend them, they are completely unethical and insensitive.
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