Worst experience of my life. They quite literally do not know what a contract is and charge ridiculous fees for 'admin' but provide nothing in return. We had awful tenants and had to do all the work ourselves. What did we pay Russells... Read Full Review

I don't usually write online reviews and in a way I'm not entirely sure if our views actually make a difference, however I have been compelled to make an exception in this case, and express my disbelief at the incompetence and inefficiency of Russells Estate Agents in Cambridge. We were intending... Read Full Review

I can only echo what other tenants have said. Fees were ridiculously high, rent increased every time the tenancy was renewed, hardly ever responded to emails or phone calls. In addition they occasionally failed to pay the landlord the correct rent, then contacted us when she complained before... Read Full Review

Unfortunately I cannot leave worse than 'terrible' above. The are wholly Incompetent on every single level. Their communication is horrendous and they are bi credibly good at avoiding probing questions. They are very quick to chase and request fees that, realistically, are not required but are... Read Full Review

Wanted to warn other tenants away from Russells - they are very grasping in terms of fees, and they habitually lost paperwork I returned to them or ignored emails. The final straw was the massive delay in returning my... Read Full Review

We completely agree with these negative reviews. Russells are absolutely atrocious and their professional standards are appalling. We are in the process of raising a dispute through the HM Court & Tribunal Service and have launched a campaign to question the ethics of this organisation and... Read Full Review

My partner and I rented a property from Russels on a year long tennancy. It is well known that the majority of lettings agents in Cambridge have a great number of fees but Russells managed to outshine the rest. There are a great number of 'admin', 'check out' fees which accumulate to a... Read Full Review

We had no significant problems until the company was taken over by Countrywide. We were advised by more than one contractor that services included to the landlords had been reduced and this was leading to a reduction in maintenance the properties - such no longer servicing heating systems as part ... Read Full Review

Russell Residential is the perfect example of the estate agents to avoid, the obvious incarnation of profit before people. They don't reply to emails or phone calls but you can trust them to always be there to grab the money where they can get it. Sorry Russell, focus on putting the people first... Read Full Review

Russell's have gone swiftly downhill since they stopped being an independent and became part of a chain of estate agents. Russell lost me thousands of pounds in the poor handling of a new tenant resulting in the loss of the tenant and at least two months rent. They are now too big, cannot... Read Full Review

Warning for both landlords and tenants! I am a professional who owns two properties and have two tenants myself and due to work situation rented a house through the agency a year ago. I found out in the last year that they can not be good for neighther the tenants nor the landlord. The rationale... Read Full Review

Very good agents. Reliable and trustworthy. Always keep me up to date. Properties being well cared for and administered. Would recommend them. Never had any bad experiences and have been with them many... Read Full Review

Ive been renting a house with russells residential for 2yrs,and must say they have been excellent with dealing with issues with the property,not waited any longer than 24hrs for repairs,they even come round to put my curtain poles up! very friendly in the office at... Read Full Review