Russell Residential

During the viewings of properties, they behaved as expected, but once I had signed away my money things quickly changed. My account was managed by Maxine and she was the rudest most incompetent 'professional' that I have ever encountered. When I moved into the property the main lock did not work, ... Read Full Review

Finding Russells was like winning the lottery - in reverse. Fees for breathing in, fees for breathing out. We discovered two cat-urine soaked carpets which, due to end of tenancy cleaning, we didn't notice when we moved in but they soon stank the place out, like how a mouldy dead cat might smell. ... Read Full Review

Mr Gavin Grainger was giving false references about myself not paying the rent of time . Besides he said I was paying a lower rent as per tenancy agreement. Having all the documentations ( last 6 monks bank statement , tenancy agreement indicating the rent to be paid etc..) i was able to overcome ... Read Full Review

If you see a property advertised by Russell Residential, run and don't look back. You will be treated like an inconvenience, no maintenance issues you raise will be addressed. You will find unannounced contractors in your home, and Russells won't bother to notify you before they intrude to do a ... Read Full Review

Worst experience of my life. They quite literally do not know what a contract is and charge ridiculous fees for 'admin' but provide nothing in return. We had awful tenants and had to do all the work ourselves. What did we pay Russells ... Read Full Review

I don't usually write online reviews and in a way I'm not entirely sure if our views actually make a difference, however I have been compelled to make an exception in this case, and express my disbelief at the incompetence and inefficiency of Russells Estate Agents in Cambridge. We were intending ... Read Full Review

I can only echo what other tenants have said. Fees were ridiculously high, rent increased every time the tenancy was renewed, hardly ever responded to emails or phone calls. In addition they occasionally failed to pay the landlord the correct rent, then contacted us when she complained before ... Read Full Review

Unfortunately I cannot leave worse than 'terrible' above. The are wholly Incompetent on every single level. Their communication is horrendous and they are bi credibly good at avoiding probing questions. They are very quick to chase and request fees that, realistically, are not required but are ... Read Full Review

I've had a repeatedly poor experience with them. The fees are very high (especially the ones I had to pay every 6 months to renew my tenancy when the rent often increased too). They are impossible with checkouts and refused to adhere to the contract stating their responsibilities. The deposit was ... Read Full Review

Wanted to warn other tenants away from Russells - they are very grasping in terms of fees, and they habitually lost paperwork I returned to them or ignored emails. The final straw was the massive delay in returning my ... Read Full Review

Shockingly bad probably the most corrupt and useless agents I have ever used. Rented the property eventually even though it was empty and they couldn't be bothered to show it to me. Took my money and forgot to sign my deposit paperwork and I am now fighting them to get it back about to start court ... Read Full Review

I let two Cambridge properties, one with Russells and one with another agents. I have been using Russells for the last 4 years, for full management. They started off ok but have dramatically deteriorated over the last year or so since being taken over. Most annoyingly they never respond to ... Read Full Review

I don't think we have anything good to say about Russells. Unnecessary and inexplicable fees, poor communication, rude staff. Whenever we notified them about a maintenance issue, we were either ignored or fobbed off. We had no working heating for almost four years, relying solely on one storage ... Read Full Review

This estate agents are awful. I would advise anyone who is thinking about even renting a property with russells please think again. I have never been with an estate agents like this before,side with landlord all the time,the do not care about tenants and all they care about is money. I believe they ... Read Full Review

We completely agree with these negative reviews. Russells are absolutely atrocious and their professional standards are appalling. We are in the process of raising a dispute through the HM Court & Tribunal Service and have launched a campaign to question the ethics of this organisation and ... Read Full Review

My partner and I rented a property from Russels on a year long tennancy. It is well known that the majority of lettings agents in Cambridge have a great number of fees but Russells managed to outshine the rest. There are a great number of 'admin', 'check out' fees which accumulate to a ... Read Full Review

Russell's managed my property in Cambridge and should have inspected it regularly. They had permission to repair and maintain it and charge me. They failed to maintain the property and after six years I sacked them and the property was returned to me in poor condition. The tenant vacated the ... Read Full Review

We had no significant problems until the company was taken over by Countrywide. We were advised by more than one contractor that services included to the landlords had been reduced and this was leading to a reduction in maintenance the properties - such no longer servicing heating systems as part ... Read Full Review

Russell Residential is the perfect example of the estate agents to avoid, the obvious incarnation of profit before people. They don't reply to emails or phone calls but you can trust them to always be there to grab the money where they can get it. Sorry Russell, focus on putting the people first ... Read Full Review

Russell's have gone swiftly downhill since they stopped being an independent and became part of a chain of estate agents. Russell lost me thousands of pounds in the poor handling of a new tenant resulting in the loss of the tenant and at least two months rent. They are now too big, cannot ... Read Full Review