By : 'iyanuoluwa' Services : Letting( As a Tenant ) Rent PCM : £550 Would you recommend ? : No Postcode : HG1
25 May 2024
People found this helpful0
I never leave review no matter how awful a service is mainly because I can’t be asked. But these are the worst people I have ever dealt with in my life. No matter how polite or understanding you are they speak to you like trash and treat you like you are not a human being. They have no... Read Full Review
iyanuoluwa said about R & W Lettings and Property Management
Services : Letting( As a Tenant )Date: 25th May 2024
I never leave review no matter how awful a service is mainly because I can’t be asked. But these are the worst people I have ever dealt with in my life. No matter how polite or understanding you are they speak to you like trash and treat you like you are not a human being. They have no respect for anyone that lives their houses, they charge you for thing that is not your fault. I got charge because they failed to send my deposit back. I really don’t understand why I was getting charged for something that has nothing to do with me.
Honestly I felt like a piece of shit the way they treated me. When I have been nothing but polite and kind to them. Every email and phone call I spoke to them with respect even though I was doing all the chasing to get my deposit back. Which should never be the case. The house I stayed was on Franklin road. The person in charge is named Guy Wigginton and Simon. Simon was the one I initially spoke to on the phone, he was the one that spoke to me like trash. Honestly worst human ever. Guy is very polite when you are moving in but as soon as the contract is signed you can barely get a hold of him. And when you move out and try and get your money back they treat you like trash.
After all the back and forth on emails and phone calls, i was told to come down to the office to pick up my check. i emailed the day before to male sure the check was ready, Guy replied me saying it is ready for me to pick up. i went down from another city the next day to pick it up and it turns out it wasn't ready. I went down to the office to pick up the check after they told me it was ready, He made me travel from another city knowing he needed more than one signature on the cheque. He never even once apologized when he saw me, just told me i would need to come back.
I would honestly just avoid these people if you want peace of mind. They don’t care and I honestly don’t blame them. People will always be looking for accommodation especially with the current housing crisis so they know they can easily replace you. This same thing happened when I was trying to get my holding fee back they initially did not want to give that back when i initially moved in. I had to send emails upon emails to get it back.
I am just glad all this is all over with because I honestly don’t have the energy. This is my first time renting and yeah I don’t see myself doing that again for along time. I am staying at my parents house till further notice loool. Would have given a zero star but the people i lived with were lovely.
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Rude and unhelpful. Will ...
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1 Star Review
By : 'Chris' Services : Letting( As a Tenant ) Rent PCM : £595 Would you recommend ? : No Postcode : HG1
28 Jul 2022
People found this helpful2
Rude and unhelpful. Will argue with you about everything and will point blank refuse to help. AVOID renting ANYWHERE that has the R&W lettings... Read Full Review
Chris said about R & W Lettings and Property Management
Services : Letting( As a Tenant )Date: 28th Jul 2022
Rude and unhelpful. Will argue with you about everything and will point blank refuse to help. AVOID renting ANYWHERE that has the R&W lettings sign
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Unprofessional company, ...
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1 Star Review
By : 'Nicola' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : HG1
11 Nov 2021
People found this helpful3
Very unprofessional company, paid a holding deposit and they changed my move in date by a month without asking or warning. Then tried to keep my holding deposit saying it was used on my referencing...... this is illegal. Was spoke to horrendously and felt bullied by both partners. Spoke with... Read Full Review
Nicola said about R & W Lettings and Property Management
Services : Letting( As a Prospective Landlord/Tenant )Date: 11th Nov 2021
Very unprofessional company, paid a holding deposit and they changed my move in date by a month without asking or warning. Then tried to keep my holding deposit saying it was used on my referencing...... this is illegal. Was spoke to horrendously and felt bullied by both partners. Spoke with citizens advice and I eventually got a cheque. Was left with no where to live and belongings in storage. AVOID
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Rude ...
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1 Star Review
By : 'Seb' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £469 Would you recommend ? : No Postcode : HG1
3 Nov 2021
People found this helpful0
So after calling the letting agency about an advertised property that has misleading information . One of the agents in Harrogate an old man with cranky voice picked up the phone, while asking him if it's available and if its studio flat, he replies back rude manner saying " don't ... Read Full Review
Seb said about R & W Lettings and Property Management
Services : Letting( As a Prospective Landlord/Tenant )Date: 3rd Nov 2021
So after calling the letting agency about an advertised property that has misleading information . One of the agents in Harrogate an old man with cranky voice picked up the phone, while asking him if it's available and if its studio flat, he replies back rude manner saying " don't waste my time I am busy , isn't available and he hungs up the phone" What a manner to talk to someone who requested missing and misleading information on the website. Better speak to another agency who is more respectful to other human being or customers!!!
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Terrible service, didnt reply ...
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1 Star Review
By : 'Keith' Services : Letting( As a Tenant ) Rent PCM : £325 Would you recommend ? : No Postcode : LS6
25 May 2020
People found this helpful6
From October 2019 to April of 2020, I rented a 1 BR room with R&W lettings in a shared home in Leeds. The company initially seemed professional, however over the course of my tenancy they provided terrible service, with minimal interaction, no responsibility for the properties maintenance,... Read Full Review
Keith Higgins said about R & W Lettings and Property Management
Services : Letting( As a Tenant )Date: 24th May 2020
From October 2019 to April of 2020, I rented a 1 BR room with R&W lettings in a shared home in Leeds. The company initially seemed professional, however over the course of my tenancy they provided terrible service, with minimal interaction, no responsibility for the properties maintenance, and no consideration of services outlined in my lease which were never provided. Here's a list of my experiences:
On visiting the property, I was rushed through with no answers to multiple questions regarding internet service, cleaning regularity, or recent rennovations.
R&W demanded a deposit and holding fee before providing me with any form of a contract or having a signed contract in place
The online house posting and written lease included internet and cleaning services for the entirety of the 6 month lease. No cleaners ever arrived during my lease. Internet was not setup at the shared house for six full weeks after moving in.
For 3 weeks I was constantly told internet was about to be setup. For 3 more weeks R&W then did not respond to my emails. When they finally replied, R&W said that they had already "done our part". Internet wasn't sorted until the landlord felt like it- 6 weeks into tenancy.
R&W will not reimburse me for 6 weeks without internet OR 6 months without cleaning service which were promised at the time of moving in as part of my lease
After moving out, it then took R&W 4 full weeks to return my deposit
As a renter, R&W are miserable to deal with and gave me miserable service... good riddance. Avoid renting with this company.
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Last updated at 9/26/2019, 3:02:28 AM by allAgents
Awards won by R & W Lettings and Property Management, Harrogate HG1 5EP