The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1/5, 6 Reviews
0% Recommended
100% letting valuation accuracy
0% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 0% | £325 | £595 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 2 |
R & W Lettings and Property Management
The Old Chruch, 55-57 Grove Road, Harrogate, North Yorkshire
HG1 5EP
01423568866

By : 'Llama'
Branch : Harrogate, The Old Chruch, 55-57 Grove Road
Services : Letting( As a Tenant )
Sold price : £895
Would you recommend ? : No
Postcode : HG1
I know letting agents have a bad reputation in general, but this lot take poor customer service to a whole level. They lack basic work ethic and courtesy. They don’t reply to emails or call back when they say they will. It’s frustrating when you’re trying to sort out basic issues. Calling them ... Read Full Review
We end up doing all the work so not sure what we pay them for. Logging issues, following up, even tracking repairs — it all falls on ye. The property we moved into hadn’t been checked properly, and a lot was broken on day one. They ask us to report everything, but then don’t deal with it properly. Things get marked as “done” even when no one has been out to fix them. We have to keep pushing just to get simple things sorted.

By : 'iyanuoluwa'
Branch : Harrogate, The Old Chruch, 55-57 Grove Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : HG1
I never leave review no matter how awful a service is mainly because I can’t be asked. But these are the worst people I have ever dealt with in my life. No matter how polite or understanding you are they speak to you like trash and treat you like you are not a human being. They have no ... Read Full Review
By : Llama
3 Aug 2025I would agree wholeheartedly with this. We’ve had exactly the same experience. They don’t respond to emails or call back when they say they will. Simon Roberts can be rude on the phone which has made ...
By : 'Chris'
Branch : Harrogate, The Old Chruch, 55-57 Grove Road
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : HG1
Rude and unhelpful. Will argue with you about everything and will point blank refuse to help. AVOID renting ANYWHERE that has the R&W lettings ... Read Full Review
By : 'Nicola'
Branch : Harrogate, The Old Chruch, 55-57 Grove Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : HG1
Very unprofessional company, paid a holding deposit and they changed my move in date by a month without asking or warning. Then tried to keep my holding deposit saying it was used on my referencing...... this is illegal. Was spoke to horrendously and felt bullied by both partners. Spoke with ... Read Full Review
By : 'Seb'
Branch : Harrogate, The Old Chruch, 55-57 Grove Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £469
Would you recommend ? : No
Postcode : HG1
So after calling the letting agency about an advertised property that has misleading information . One of the agents in Harrogate an old man with cranky voice picked up the phone, while asking him if it's available and if its studio flat, he replies back rude manner saying " don't ... Read Full Review
By : 'Keith'
Branch : Harrogate, The Old Chruch, 55-57 Grove Road
Services : Letting( As a Tenant )
Rent PCM : £325
Would you recommend ? : No
Postcode : LS6
From October 2019 to April of 2020, I rented a 1 BR room with R&W lettings in a shared home in Leeds. The company initially seemed professional, however over the course of my tenancy they provided terrible service, with minimal interaction, no responsibility for the properties maintenance, ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 9/26/2019, 3:02:28 AM by allAgents