All the staff were excellent and always had a smile! I received great advice and guidance throughout the whole process of selling and buying my new home through them. Always helpful and doing everything they can to ensure the process is a smooth as possible through stressful times for us sellers... Read Full Review

Attempted to sell my house, service was awful, it was me chasing and recommending changes to adverts, photos, words, and even offered to reduce the price, which they declined to sell. Spoke with Catherine who was the director who said she was looking at it and we agreed to reduce price, hardly any ... Read Full Review

PJC have been really helpful and I can't thank the staff enough. Thanks for everything guys! I'll be coming back to you when I am ready to buy/sell in the future ... Read Full Review

Julie is outstanding estate agent,with a postive attitude,to make the sale work for both parties. Julie gone the extra mile,for me and it very much appreciated.I would recommend julie to everyone,I hope to see her with promotion in the future ,due to her strength in... Read Full Review

Julie hopkins at Payton Jewell Caines is the most lovely sales lady ive ever met , so lovely helpful and down to earth by far the best around ! Very highly... Read Full Review

Thanks to PJC for such a professional approach to the sale of our property. We've used other local agents in the past. The team at PJC were much better at keeping in touch with us and offering advice on the... Read Full Review

My personal experience from selling with PJC - outstanding. No complaints whatsoever. The staff kept me informed every step of the way, were patient, skilful and diligent in successfully concluding a sale of my property. Buying, or selling a property can be very stressful, but PJC go the extra... Read Full Review

Awful service from the Bridgend Branch of PJC, I had to constantly email or ring them for updates, they did very little to earn the fee I paid, not proactive at all. I had to tell them constantly to chase things up, the slowest service ever for a house sale. It was a bad decision to chose them,... Read Full Review

My partner and myself were originally looking for a property to rent in the Bridgend area. Although we eventually decided to stay where we are and did not move in the end. I specifically wanted to thank Payton Jewell & Caines rental team for all their help in trying to find the right rental... Read Full Review

The experience started well with the agent being on time and showing me around the property. That's about where it ended. The property was advertised as 'available immediately', which was imperative to my timetable. Once I'd agreed to rent the property I was supposed to receive a reference form ... Read Full Review

Great customer service. Very professional and kept me fully informed of what was happening during each step of my sale and purchase. Would definitely recommend using them and would be my first choice if I move... Read Full Review

Paid PJC over £300 to find a tenant and professionally manage the property. First month's rent was nearly two weeks late after I chased it five times then one member of staff tried to blame the other. PJC failed to tell tenant my builder was to attend property to make repairs then emailed... Read Full Review

Being past customers of Payton Jewell Caines, and in particular the Pencoed office the review below refers to, we felt compelled to put our own review. Having sold and bought through the Pencoed office over the past few years we have developed a relationship with the ladies who work there. They... Read Full Review

Please if there is one thing you do when selling your house is not to use these people. Right from day one it was excuses lies and cover ups. The manager is the rudest woman I have ever encountered and her side kick is a total waste of time. Viewings booked no feedback ever given. Please save your... Read Full Review

This company promised 'the highest level of customer service' First month's rent from tenant was paid nearly two weeks late despite the fact I was paying for rent on time. After a litany of errors I wrote to complain and I was offered three month's management fee refund. two weeks after that... Read Full Review

Didnt inform us our offer was accepted. Had to call office several times to get updates. Blatently lied about posting my new property keys to me by Special Delivery causing alot of hassle and stress. Did not earn the fee I had to pay. Would never... Read Full Review

The concept of treating customers fairly does not extend to this estate / letting agent. Their customer service is in my opinion of a very low standard. My circumstances were that I was made redundant and spent 3 months without an income. I used my savings to pay the rent in full every month... Read Full Review

PJC are very unprofessional - avoid them - they disagreed with concerns raised - the Ombudsman did not - my advice is to use the Ombudsman service to obtain redress, its free and very... Read Full Review

Avoid renting with Payton Jewell and Caines estate agents. The estate agents allowed us to move into a filthy house (managed by them), we left the property in a better state than we found it, only to find that they wanted to take our bond money. They fabricated 'problems' with our property.... Read Full Review