By : 'NeverAgain' Services : Sales( As a Vendor ) Sold price : £325000 Would you recommend ? : No Postcode : PO36
22 Jun 2018
People found this helpful7
I wish to put on record my complete dissatisfaction with the unprofessional service and treatment by staff at the Shanklin branch of Pittis Estate Agents. I recently sold my house in Lake and moved out leaving it empty, relying on Pittis to arrange for access by my buyers, surveyors etc. Along... Read Full Review
Comments on Agent Fees
Their fees? Average for the industry I guess, but in my case they certainly didn't earn them.
Services : Sales( As a Vendor )Date: 21st Jun 2018
I wish to put on record my complete dissatisfaction with the unprofessional service and treatment by staff at the Shanklin branch of Pittis Estate Agents. I recently sold my house in Lake and moved out leaving it empty, relying on Pittis to arrange for access by my buyers, surveyors etc. Along with the house keys, I left clear instructions with them about security provisions and the various services meters and how they could be read. In my absence they were to liaise with my solicitor on any issues which might arise. In the event they were unable or unwilling to read some of the meters on the day of completion, for reasons which are still unclear, and they were offhand and unhelpful when responding to my solicitor's enquiries. It was only through the intervention of Pittis' senior facilitator that I was able to obtain energy and water readings to send to the relevant suppliers. I paid a great deal in fees to Pittis and I expected a much better service than this. Not recommended.
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1 Star Review
Neil
By : 'A' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : PO36
20 May 2017
People found this helpful9
I was very disappointed with the extremely unprofessional conduct from Neil, the Shanklin sales manager. There's too many indiscretions to list here but my advice is to be careful what you sign. He didn't explain any of the papers and even tried to get me to sign a blank contract without filling... Read Full Review
Comments on Agent Fees
Pittis' fees aren't fixed. They'll get as much as they can out of you according to whatever you're ready to agree on.
Services : Sales( As a Vendor )Date: 19th May 2017
I was very disappointed with the extremely unprofessional conduct from Neil, the Shanklin sales manager. There's too many indiscretions to list here but my advice is to be careful what you sign. He didn't explain any of the papers and even tried to get me to sign a blank contract without filling in the commission fee. A number he would filled in to his liking afterwards.
And it just downhill all the way from there onwards. We had buyers who weren't buyers at all; who put a bid in and did nothing to follow it up, while the property was taken off the market for weeks on end. All the time being reassured by Pittis that the sale was proceeding normally.
Estate agents on the island don't enjoy the best of reputations, but nothing could have prepared me for all the tricks Pittis pulled on me.
I wouldn't recommend using this company. I suffered an agonizing six months of lies and deceit and lost sleep and still didn't get a sale at the end of it. Engage them at your peril. And when I put a review on trustpilot voicing my concerns, instead of addressing the numerous, serious issues I'd raised I got a phone call from head office begging me to remove it.
How is the truth ever going to come out if critical reviews are removed? How are you going to improve a company's performance if you don't acknowledge issues?
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I went to Pittis having tried ...
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5 Star Review
By : 'Karen' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : PO37
9 Nov 2013
People found this helpful0
I went to Pittis having tried a few other agents without success. From the very onset they were all positive and energetic about selling my house. They have supported me all the way through to a satisfactory sale. I cannot recommend them enough to you as I have found their efforts, support,... Read Full Review
I went to Pittis having tried a few other agents without success. From the very onset they were all positive and energetic about selling my house. They have supported me all the way through to a satisfactory sale. I cannot recommend them enough to you as I have found their efforts, support, kindness and professional approach to be consistently at a high level. They are a lovely bunch of human beings and, in what is really a difficult thing for any of us to go through, that counts for a great deal.
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Dear Karen,
Thank you for you kind comments. I am really pleased our fantastic team in Shanklin helped you so well with your sale.
Kind Regards
Neil Piper
Operations...
Dear Andy and his fabulous ...
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5 Star Review
Andy
Jo
By : 'Mr' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : PO37
25 Oct 2013
People found this helpful0
Dear Andy and his fabulous team at Shanklin Pittis,
Thank you so much for all the viewings, the phone calls, the faxes, the emails, the letters and most importantly your insight and understanding...
It was a "rocky road" at times, but your dedication and professionalism got us the... Read Full Review
Dear Andy and his fabulous team at Shanklin Pittis,
Thank you so much for all the viewings, the phone calls, the faxes, the emails, the letters and most importantly your insight and understanding...
It was a "rocky road" at times, but your dedication and professionalism got us the right result (and a fabulous first home), in the end.
You will be highly recommended, and you never know, in 10-20 years time you might be putting up a lovely bright blue and green pittis sign up for us again. Mind you, at the moment, we can't imagine wanting to go anywhere else!!!!!!
Hayley and Dave Owen
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From the moment we registered ...
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5 Star Review
Simon
By : 'Andrew&Karen' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : PO35
19 Oct 2013
People found this helpful0
From the moment we registered an interest to buy in Shanklin, Jo has been in touch throughout the whole process. We found all her advice to be valuable and she was extremely supportive of us as different issues arose. She was always prompt with her replies. On completion day she even made it her ... Read Full Review
From the moment we registered an interest to buy in Shanklin, Jo has been in touch throughout the whole process. We found all her advice to be valuable and she was extremely supportive of us as different issues arose. She was always prompt with her replies. On completion day she even made it her responsibility to make keys available for us at her office although the property was for sale through the Ryde office. This assisted us greatly on the big day. She was also extremely polite and professional with us. Simon from the Ryde office showed us around the property a number of times and was polite and professional throughout. Knowing that there were difficulties establishing contact with the vendors and knowing that we had increased an earlier offer Simon saw the vendor out in Bembridge while he was there on other business. He took the intitiative to speak with the vendor to advise them of our increased offer and that was later accepted by them. Without Jo and Simon we would never have purchased this property where we are now absolutely delighted to be living. Thankyou.
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Dear Andrew & Karen,
Thank you for your kind testimonial. I am pleased your are delighted with your new home. I will make both Jo and Simon aware of your kind and generous comments.
Kind...
We had an excellent service ...
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5 Star Review
By : 'Helen' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : PO3
1 Oct 2013
People found this helpful0
We had an excellent service from start to finish. The initial visit, photographs and leaflet and the sales-team who showed people round the house were all of the highest quality. The house sold quickly, at the price we were told to expect . When our own purchase became tangled and difficult we... Read Full Review
Services : Sales( As a Vendor )Date: 30th Sep 2013
We had an excellent service from start to finish. The initial visit, photographs and leaflet and the sales-team who showed people round the house were all of the highest quality. The house sold quickly, at the price we were told to expect . When our own purchase became tangled and difficult we had endless help, support and advice from the Pittis team, even though the the new house was with another agent. We had professional service, kindness and good humour throughout.
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