\'Paul Rolfe is a modern, highly progressive residential estate agency offering industry leading sales and letting services of the highest professional nature. We aim to deliver excellent results for our clients whilst delivering exceptional customer service. We’re here to help you.\'
By : 'Sandy' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : FK7
7 Feb 2025
People found this helpful0
Excellent service from our Property manager Deborah.
Her knowledge and experience is second to none and she is a credit to Paul Rolfe Estates and... Read Full Review
Services : Letting( As a Owner )Date: 7th Feb 2025
Excellent service from our Property manager Deborah. Her knowledge and experience is second to none and she is a credit to Paul Rolfe Estates and Lettings.
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I had to take this agent to ...
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1 Star Review
Chris
By : 'JM' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : FK8
3 Oct 2022
People found this helpful3
I had to take this agent to the Property Ombudsman and I won on every single count.
I am a landlord and hired Paul Rolfe for a fully managed let. After I raised concerns about the standard of work carried out by a "trusted tradesman" of theirs, they left me without an agent at a time ... Read Full Review
Services : Letting( As a Owner )Date: 2nd Oct 2022
I had to take this agent to the Property Ombudsman and I won on every single count.
I am a landlord and hired Paul Rolfe for a fully managed let. After I raised concerns about the standard of work carried out by a "trusted tradesman" of theirs, they left me without an agent at a time when I was not able to be in Scotland and when there were serious damage issues with the property that required urgent attention. This was incredibly hard on the tenants who were needlessly left in a very difficult situation.
Prior to this, Paul Rolfe hired a tradesman (John Locke trading as ARPC) to carry out some odd jobs while the property was vacant. The tenants provided photos which showed that he did not do the jobs or else carried them out to an incredibly low standard. Paul Rolfe did nothing to resolve the issues, instructed me to pay, and threatened me with legal action when I refused to pay for the work until it had been carried out to an appropriate standard. Mr Locke used abusive language and shared that Paul Rolfe discussed personal information about me in a letter he sent after I reported him to Trading Standards Scotland.
Senior managers (Chris Platt and Martin Platt) insisted on communicating by phone call. They would not communicate or confirm anything in writing, even at stage 3 of the complaints procedure. They lied about what had been said in these calls. They also used mobile, rather than landline, phones in order to avoid being recorded.
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I was relocating to Scotland ...
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5 Star Review
Shona
By : 'Shona' Services : Letting( As a Tenant ) Rent PCM : £1000 Would you recommend ? : Yes Postcode : FK16
14 Feb 2022
People found this helpful0
I was relocating to Scotland for work never having lived or worked away from my home town. I didn't know areas and I found all other Estate Agents unsympathetic or helpful. Shona Browne was the only person who took a genuine interest in me and what I needed helping me to find my perfect... Read Full Review
Services : Letting( As a Tenant )Date: 14th Feb 2022
I was relocating to Scotland for work never having lived or worked away from my home town. I didn't know areas and I found all other Estate Agents unsympathetic or helpful. Shona Browne was the only person who took a genuine interest in me and what I needed helping me to find my perfect rental. Such a pity that there aren't more like her out there. A fantastic impression of Scotland and Paul Rolfe Estate Agents !!
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Paul Rolfe Letting Agency ...
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5 Star Review
Shona
By : 'tracey' Services : Letting( As a Tenant ) Rent PCM : £750 Would you recommend ? : Yes Postcode : FK3
24 Aug 2021
People found this helpful1
Paul Rolfe Letting Agency where very polite, professional when trying to look for a place to rent.
There was one person in particular that was extremely helpful, attentive, responsive, friendly and polite and that was the senior letting negotiator Shona Brown.
She is a real asset to the... Read Full Review
tracey gardner said about Paul Rolfe Sales & Letting
Services : Letting( As a Tenant )Date: 23rd Aug 2021
Paul Rolfe Letting Agency where very polite, professional when trying to look for a place to rent.
There was one person in particular that was extremely helpful, attentive, responsive, friendly and polite and that was the senior letting negotiator Shona Brown.
She is a real asset to the Stirling branch, I cant thank her enough for the over and above help that she gave me.
Shona not only tried her hardest to accommodate me and my kids she also left a lasting impression on me of a really genuine, kind, helpful person.
Thank You Shona
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Last updated at 10/1/2019, 9:47:48 AM by allAgents
Awards won by Paul Rolfe Sales & Letting, Stirling FK8 2EZ