I’ve been trying to sell a property with Move Residential for a little while now. Recently, it seems like they have just gave up. Never ever give me updates, never reply to emails. Spoken to Callum a good few days ago and apparently he was in the middle of replying to me, when I called.... Read Full Review

Have emailed, called and visited the branch to try and view a property advertised for sale. It is over 2 months now and still not been given a viewing. Clearly not interested in selling the property or even having the decency to contact. A complete waste of... Read Full Review

Unfortunately the owner of our home died and the property has gone to probate. So sorry for the family. The poor lady died over two months ago and we only found this out as move residential visited our home to carry out a valuation! We thought it was the yearly house check. Not only should Move... Read Full Review

Not even worth one star. Having tried to view properties and was let down on 3 occasions not the service that I would expect from this agency- why anyone would put their house in the market with Move Residential is beyond me, I certainly won’t be listing my house with them . I feel for... Read Full Review

Absolutely terrible service!!! One viewing resulted in the viewer opening my wardrobe! (not fitted) door fell off and damaged my bedroom floor! Told me they contacted the viewer but no response and expect me to be happy with that! Unbelievable!!! One particular viewing got cancelled due to them not ... Read Full Review

Absolutely terrible Quick to move you in, take ages respond to issues; sometimes never responds. Only contact us when it’s something they need. Trying to move to another property couldn’t be more difficult when both are rented by move. Avoid at all... Read Full Review

Pros: - Straightforward and speedy moving-in process Cons: - Maintenance team are slow to reply to enquiries and even slower to repair any issues (even emergencies). They took 6+ months to repair a leak in my flat which caused black mould. - Horrible moving-out process. No advice on... Read Full Review

Lived in private rented accommodation advertised through move residential for 1 year whilst I searched for a property to purchase and I can say from start to finish it was absolute hell. (My private landlord was brilliant and I cannot fault her at all). The staff are rude and treat you like... Read Full Review

Moving can be a stressful process but Move Residential made it so easy throughout the entire process. We really felt valued and will be telling our friends and family to use... Read Full Review

Move residential sales team on Allerton Road have been a pleasure to deal from day 1. Hard working and deliver a great service.Would 100% recommend to... Read Full Review

Awful communication, charge you for everything and don't give you what they promise. have taken over management myself and probably doing a better... Read Full Review

I have asked the staff to take my house off the website,as due to unforseen circumstances,i am unable to sell my house at this time,staff have been very rude and unhelpful by telling me they would remove it, but then saying because i signed the form they wouldnt.When they e mailed me with the... Read Full Review

Came out to value our house today. Wouldn't even value it? Said for us to and they'd put it up for whatever we wanted? Who is the supposed expert again? Great valuation! Had two other estate agents out who just gave us valuation on the spot (both exactly the same) Would not recommend, completely... Read Full Review

Appalling service and non-existent communication. They simply aren't interested after they have you signed up. They don't respond to emails and when you chase over the phone they give you excuse after excuse. It got to the point where they were ignoring my phone calls, but answered if I withheld my ... Read Full Review

SCUMBAGS & LIARS: They will lie to the tenant and landlord to best suit themselves. On entry to a property will only give you a basic written inventory and when leaving give you a full photo based one and charge you for issues that were existing that they refused to fix. They will ignor you and ... Read Full Review

Many unanswered emails. Very poor communication. Advised information was emailed to me and had to chase it up over 2 days. Advised it was sent but it stil has not been received. Am going in today to discuss this and end management contract with this... Read Full Review

Terrible customer service I had to arrange my own viewings on multiple occassions and they never get in touch except to send you their news bulletins. I have told them that I am dissatisfied with their service and they have continued to provide me with a poor... Read Full Review

terrible, made us pay for an apartment and then phoned up a few days later saying the apartment was gone, this left us without a place to live for a month!!! incurred charges on moving fees, storage etc No communication between them,... Read Full Review

After three months on the market and without so much as an offer we have decided to change estate agents and have sacked Move residential. They are now trying to stop us market with another agent. How dare they stand in the way of us selling our house?! Ridiculous, childish behaviour... DO NOT... Read Full Review

Letting with Move has been a downhill slope. Viewing the property the agent clearly had not done any background research but it appeared suitable so I took it. From then to letting the property I have sent numerous phone calls and emails which are often ignored and then they assume I know what... Read Full Review