Move Residential

I’ve been trying to sell a property with Move Residential for a little while now. Recently, it seems like they have just gave up. Never ever give me updates, never reply to emails. Spoken to Callum a good few days ago and apparently he was in the middle of replying to me, when I called. ... Read Full Review

don't belive them when they say your offer been accepted..that's not the case they will just use your offer to get more money ... Read Full Review

When trying to contact the advisor assigned to your Property Sale they are either in a meeting, "on the other line" or annual leave. You can never get hold of them therefore not worth the money that they charge you. Would definitely not recommend this Estate Agent so don't waste ... Read Full Review

Have emailed, called and visited the branch to try and view a property advertised for sale. It is over 2 months now and still not been given a viewing. Clearly not interested in selling the property or even having the decency to contact. A complete waste of ... Read Full Review

Unfortunately the owner of our home died and the property has gone to probate. So sorry for the family. The poor lady died over two months ago and we only found this out as move residential visited our home to carry out a valuation! We thought it was the yearly house check. Not only should Move ... Read Full Review

I was not going to leave a review as you didn't actually sell the property but since you decided that I still needed to pay your fees because the buyer originally came via your branch then I will. If Bugsy Malone was an estate agent he would work at the Heswall branch of move residential. ... Read Full Review

Not even worth one star. Having tried to view properties and was let down on 3 occasions not the service that I would expect from this agency- why anyone would put their house in the market with Move Residential is beyond me, I certainly won’t be listing my house with them . I feel for ... Read Full Review

Absolutely terrible service!!! One viewing resulted in the viewer opening my wardrobe! (not fitted) door fell off and damaged my bedroom floor! Told me they contacted the viewer but no response and expect me to be happy with that! Unbelievable!!! One particular viewing got cancelled due to them not ... Read Full Review

Absolutely terrible Quick to move you in, take ages respond to issues; sometimes never responds. Only contact us when it’s something they need. Trying to move to another property couldn’t be more difficult when both are rented by move. Avoid at all ... Read Full Review

Pros: - Straightforward and speedy moving-in process Cons: - Maintenance team are slow to reply to enquiries and even slower to repair any issues (even emergencies). They took 6+ months to repair a leak in my flat which caused black mould. - Horrible moving-out process. No advice on ... Read Full Review

Lived in private rented accommodation advertised through move residential for 1 year whilst I searched for a property to purchase and I can say from start to finish it was absolute hell. (My private landlord was brilliant and I cannot fault her at all). The staff are rude and treat you like ... Read Full Review

Moving can be a stressful process but Move Residential made it so easy throughout the entire process. We really felt valued and will be telling our friends and family to use ... Read Full Review

Move residential sales team on Allerton Road have been a pleasure to deal from day 1. Hard working and deliver a great service.Would 100% recommend to ... Read Full Review

Awful communication, charge you for everything and don't give you what they promise. have taken over management myself and probably doing a better ... Read Full Review

I have asked the staff to take my house off the website,as due to unforseen circumstances,i am unable to sell my house at this time,staff have been very rude and unhelpful by telling me they would remove it, but then saying because i signed the form they wouldnt.When they e mailed me with the ... Read Full Review

As first time buyers my partner and I have been searching for our 'perfect' first home for a while now. We have seen 2 that we have loved and went to view. After viewing the first, my partner contacted MR several times in regards to the property for a little more information - to just be ignored. ... Read Full Review

Came out to value our house today. Wouldn't even value it? Said for us to and they'd put it up for whatever we wanted? Who is the supposed expert again? Great valuation! Had two other estate agents out who just gave us valuation on the spot (both exactly the same) Would not recommend, completely ... Read Full Review

This team in Heswall are next to useless. They have sent me to a last minute viewing to a house which was double my budget wasting my time and the prospective seller. I have asked on numerous occasions for emails for new properties newly on the market which i have never received , I have asked for ... Read Full Review

Listed a property almost 2 months before its scheduled to get empty. Called numerous time to make an appointment to view and always they took my number and never called. Finally, this week, property is vacant and can see some other agency took it over, still made a call and the same reply though ... Read Full Review

Appalling service and non-existent communication. They simply aren't interested after they have you signed up. They don't respond to emails and when you chase over the phone they give you excuse after excuse. It got to the point where they were ignoring my phone calls, but answered if I withheld my ... Read Full Review