By : 'D' Services : Online Auctions Would you recommend ? : No Postcode : TS3
15 Aug 2023
People found this helpful0
Rubbish service. Phone lines are always busy. Leave a message and agent will not call back. Send a email and no reply. Good thing I am not in a process of buying a property with Michael... Read Full Review
Rubbish service. Phone lines are always busy. Leave a message and agent will not call back. Send a email and no reply. Good thing I am not in a process of buying a property with Michael Poole.
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Absolute petty swindlers. ...
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1 Star Review
By : 'Timi' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £450 Would you recommend ? : No Postcode : TS4
20 Sept 2021
People found this helpful1
Absolute petty swindlers.
Showed grossly misrepresented property on rightmove, then flatly refused to refund my holding deposit after I had the property viewed.
They also blatantly tried to funnel me in committing to renting, and paying the full deposit before I had actually insisted on having ... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 20th Sep 2021
Absolute petty swindlers. Showed grossly misrepresented property on rightmove, then flatly refused to refund my holding deposit after I had the property viewed.
They also blatantly tried to funnel me in committing to renting, and paying the full deposit before I had actually insisted on having the property seen.
A disgusting practice. I will try to get my money back, but I suspect that this is a bit of a predatory practice for which they know themselves to be in advantage.
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Terrible and ...
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1 Star Review
Judy
By : 'Lesley' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : TS26
16 May 2021
People found this helpful3
Terrible customer service. Phoned several times to view a house and they kept saying they would ring back to organise viewing and I would be first to view. When they didnt ring the next day I rang yet again only to be told someone else had been given preferance, why? and I could no longer view!! ... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 15th May 2021
Terrible customer service. Phoned several times to view a house and they kept saying they would ring back to organise viewing and I would be first to view. When they didnt ring the next day I rang yet again only to be told someone else had been given preferance, why? and I could no longer view!! The manager did not want to speak to me, no wonder! but when I finally did speak to her she wasnt interested. Avoid at all cost!
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We had excellent service ...
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5 Star Review
By : 'Lisa' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : TS6
20 Feb 2021
People found this helpful0
We had excellent service staff were friendly would recommend to family and friends. We would definitely use there service... Read Full Review
We had excellent service staff were friendly would recommend to family and friends. We would definitely use there service again.
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Very unprofessional service ...
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1 Star Review
By : 'Mark' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : TS7
19 Feb 2021
People found this helpful3
Very unprofessional service and be careful if you are buying through them as you will think you have secured your dream home only to find out they are actively encouraging price wars and gazumping.
I have bought numerous houses from various estate agents on Teesside without an issue for rental.... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 19th Feb 2021
Very unprofessional service and be careful if you are buying through them as you will think you have secured your dream home only to find out they are actively encouraging price wars and gazumping. I have bought numerous houses from various estate agents on Teesside without an issue for rental. However in the last 12 months or so I have lost out on 3 house through Michael Poole, even after having offers accepted and agreed that the property would be taken off the market. You the get a call saying that someone else has put a higher offer in and would you like to increase. No big deal to me as it’s just business, but be warned if you think you have secured your dream home be warned as a phone call may be round the corner asking for a higher price
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Poor communication, ...
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1 Star Review
By : 'K' Services : Other Would you recommend ? : No Postcode : TS5
9 Jun 2020
People found this helpful2
Poor communication, didn't get back to us, didn't pass our offer on to property owners and therefore lost our sale. Do not recommend, as they drag their feet too much and seem to have too much workload and not enough... Read Full Review
Poor communication, didn't get back to us, didn't pass our offer on to property owners and therefore lost our sale. Do not recommend, as they drag their feet too much and seem to have too much workload and not enough staff.
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Disappointed ....... We were ...
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2 Star Review
By : 'Steve' Services : Sales( Prospective Vendor/Buyer ) Sold price : £180000 Would you recommend ? : No Postcode : TS5
8 Oct 2019
People found this helpful3
We were left feeling disappointed and after being on the market with Michael Poole's Middlesbrough office for 11 weeks terminated our contract with them feeling 3 months had been wasted, frustrated that those wasted three months had landed us into a time of the year when people aren't... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 7th Oct 2019
We were left feeling disappointed and after being on the market with Michael Poole's Middlesbrough office for 11 weeks terminated our contract with them feeling 3 months had been wasted, frustrated that those wasted three months had landed us into a time of the year when people aren't thinking about buying houses. Although presented well on the on line portals and in the brochure we always felt it had been overpriced in the first instance, perhaps to secure our business ? The regular staff at the Middlesbrough office demonstrated poor communication, poor people skills and they just didn't want to listen. The several temporary staff standing at the Middlesbrough office, drawn in from other offices were very quick on the mark to let you know they did not know anything, that they were just answering the phones. The regular staff at the Middlesbrough office told lies to us as vendors and to the viewers about company viewings availability. Company viewings could take 7 - 10 days because there is only one part time viewer employed to cover the Middlesbrough office, working 3 days a week until 4.30 pm and every other Saturday morning. The Manager did tell us that he would do our viewings but his staff really don't like him to do viewings and prefer him out of the office doing valuations whilst they sit "waiting for Rightmove" to sell the houses on the books. This is what a member of the office staff told us happens these days, it's all down to Rightmove, that no, they don't call round about specific houses and would not believe that yes, we do have estate agents call us about properties we might like before they even get on the market. After a complaint to the office manager, one member of his staff did try her best, but .... by this time, her two colleagues had done the damage and we had lost all faith and trust in Michael Poole.
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We not recommend these to ...
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2 Star Review
By : 'Ashley' Services : Sales( As a Vendor ) Sold price : £149000 Would you recommend ? : No Postcode : TS5
7 Oct 2019
People found this helpful1
We not recommend these to sell house
Put on market before we wanted
Used too many pictures we asked not all pictures to be used , all offices don't chat to each other , not good at keeping you in touch
Guy in Mboro office Laurence I think moved to Stockton branch others very poor Marie etc ... Read Full Review
We not recommend these to sell house Put on market before we wanted Used too many pictures we asked not all pictures to be used , all offices don't chat to each other , not good at keeping you in touch Guy in Mboro office Laurence I think moved to Stockton branch others very poor Marie etc Guy who came to house Ian ? Just tells you anything We bought house off ns estates very good comma and there service to us was excellent so try these
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Awful treatment, late ...
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1 Star Review
Judy
By : 'Sameh' Services : Letting( As a Tenant ) Rent PCM : £650 Would you recommend ? : No Postcode : TS16
24 Nov 2017
People found this helpful1
Awful treatment, late response, non professional. Lack of information. Stands unequally between 2 parties, really disappointed with the agent as a case worker because I felt I have e... Read Full Review
Services : Letting( As a Tenant )Date: 24th Nov 2017
Awful treatment, late response, non professional. Lack of information. Stands unequally between 2 parties, really disappointed with the agent as a case worker because I felt I have e cheated.
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Like other comments, dont ...
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1 Star Review
By : 'DavidS' Services : Letting( As a Tenant ) Rent PCM : £650 Would you recommend ? : No Postcode : TS8
24 Jan 2015
People found this helpful4
Like other comments, dont listen to anything you say, will not deal with issues raised, very robotic and you have to ask everything multiple times with most points... Read Full Review
Services : Letting( As a Tenant )Date: 24th Jan 2015
Like other comments, dont listen to anything you say, will not deal with issues raised, very robotic and you have to ask everything multiple times with most points ignored.
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Typical an estate agent's ...
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1 Star Review
By : 'Sam' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : TS4
29 Apr 2014
People found this helpful5
Typical an estate agent's attitude. NO GOOD, not worth calling them.
They don't listen, and they behave as if they are... Read Full Review
Services : Letting( As a Owner )Date: 28th Apr 2014
Typical an estate agent's attitude. NO GOOD, not worth calling them. They don't listen, and they behave as if they are computerised.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 7/4/2018, 9:34:52 AM by allAgents
Awards won by Michael Poole, Middlesbrough TS1 2JH