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Oxford, OX1
1.9/5, 21 Reviews
26% Recommended
36% sales valuation accuracy
60% letting valuation accuracy
31% sales fee satisfaction
31% letting fee satisfaction
No description for branch.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 36% | 31% | £0 | £0 |
| Lettings | 60% | 31% | £540 | £2,000 |
Areas covered
- OX1
Address
Martin & Co
31 Woodins Way, Oxford, Oxfordshire
OX1 1HD
01865 812110
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
Negligent, Dishonest, Biased, ...
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1 Star Review
By : 'Coralie'
Services : 11351
Rent PCM : £1800
Would you recommend ? : No
Postcode : OX1
12 Aug 2025
People found this helpful0
Martin & Co Oxford has been the most negligent, dishonest, biased, and unprofessional letting agency I have ever dealt with, causing me major financial loss, months of intense stress and distress, and leaving my property in a severely damaged state. I purchased a flat advertised by Martin & Co... Read Full Review
Comments on Agent Fees
They did none of the work they were paid fees for (managing and protecting my property). They sided with a tenant from hell as it meant less work for them.
Comments (0)
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Coralie said about Martin & Co
Services : 11351Date: 11th Aug 2025
Martin & Co Oxford has been the most negligent, dishonest, biased, and unprofessional letting agency I have ever dealt with, causing me major financial loss, months of intense stress and distress, and leaving my property in a severely damaged state. I purchased a flat advertised by Martin & Co Oxford as "recently redecorated to a high standard and with modern bathrooms installed" in Oxford in January 2023. Under Branch Manager Conor Taylor and Head of Property Management & Compliance Emma Collis, the agency consistently failed to protect my interests as a landlady. The tenant caused repeated and costly damage, which I documented with photographs and professional contractor reports. From the outset, Martin & Co Oxford ignored this evidence, repeatedly asking me to fund repairs out of my own pocket without proper investigation, allowing the tenant to vandalise my property over an extended period. The checkout inspection on 29 March 2023 omitted all major damages I had previously reported to Martin & Co Oxford. It was prepared by Madeleine Bond and signed by Aditya Dhingra, who had never even visited the property. They also diverted funds that were supposed to be spent on the checkout inspection and instead spent them on a boiler service I had not consented to (even though the boiler had only been installed 4 months earlier by Martin & Co Oxford themselves, so they knew such a service was unnecessary). Subsequent inspections were equally flawed, with poorly framed photos and superficial notes, clearly biased in favour of the tenant. The agency also failed to address an unauthorised adult occupant living in the property, which is a serious breach of their responsibilities. In the deposit dispute with the Deposit Protection Service (DPS), they misrepresented my position, omitting to send important documents (invoices, contractors' testimonies on the origin and nature of the damage) without my knowledge, and falsely presenting my claim as a “contribution request” alleging that I considered absurdly low deductions as “fair”. They omitted cleaning fees altogether, even though the property had been left in a revolting state, with sticky floors comparable to a McDonald’s and dirt and grease covering nearly all surfaces. In fact, immediately after the tenant left, they proposed to bring in tradespeople before a proper checkout inspection could be done (a move that would have erased key evidence of tenant damage). This was avoided only because I insisted on a formal process. Throughout, their communications were dismissive and defensive, and at no point did they take responsibility their failings. I have filed a formal complaint with The Property Ombudsman (TPO) and provided extensive documentation including photographs, contractors’ reports, and correspondence. This experience has been costly, stressful, and deeply disappointing. I strongly advise any landlord or tenant to think twice before entrusting a property to Martin & Co Oxford or signing any agreement with them. In my view, their management practices put landlords at serious and unnecessary risk. If you want to see photographic proof of the damage and the full story, my detailed post with images is here: https://www.reddit [dot] com / r / oxford / comments / 1ix355j / martin_co_oxford_gross_negligence_tenant_damage/
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Poor service and ...
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1 Star Review
By : 'Andrei'
Services : Letting( As a Tenant )
Would you recommend ? : No
29 May 2025
People found this helpful1
I would strongly advise avoiding Martin & Co based on our experience as tenants. Multiple serious issues: Rent Disputes & Misinformation: Currently dealing with a 2month ongoing dispute where they're trying to overcharge rent beyond what's permitted in our contract. Initially told us rent review... Read Full Review
Comments (0)I would strongly advise avoiding Martin & Co based on our experience as tenants. Multiple serious issues:
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Andrei said about Martin & Co
Services : Letting( As a Tenant )Date: 28th May 2025
I would strongly advise avoiding Martin & Co based on our experience as tenants. Multiple serious issues:
Rent Disputes & Misinformation: Currently dealing with a 2month ongoing dispute where they're trying to overcharge rent beyond what's permitted in our contract. Initially told us rent review clauses didn't apply, then completely misinterpreted the contract terms when they realized they were wrong. Basic contract comprehension seems lacking.
Property Condition: Moved into a dirty, untidy property with no proper checkin process. No one from the agency was present to document the property condition, leaving us vulnerable to deposit disputes later.
Maintenance Issues: Response times repairs are appalling - we're talking months, not days or weeks. Essential maintenance requests seem to disappear into a black hole.
Overall Service: Unprofessional communication, lack of basic property management knowledge, and what appears to be deliberate attempts to overcharge tenants beyond contractual agreements.
Save yourself the headache and choose a different letting agent. There are plenty of professional property management companies in Oxford that actually understand tenancy law and provide decent service.
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They hold deposits and not ...
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1 Star Review
By : 'Juri'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX3
16 Oct 2021
People found this helpful1
They hold deposits and not giving back without any response. It has been 7 weeks after my end of... Read Full Review
Comments (0)They hold deposits and not giving back without any response.
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Juri said about Martin & Co
Services : Letting( As a Tenant )Date: 16th Oct 2021
They hold deposits and not giving back without any response.
It has been 7 weeks after my end of tenancy
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Really unhelpful staff - the ...
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1 Star Review
By : 'McMahon'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : OX4
29 Dec 2020
People found this helpful2
Really unhelpful staff - the referencing company was awful ( endless detailed questions and problems uploading anything ) other referencing systems work fine and therefore I became pretty convinced it was deliberately slow/difficult in order to gain additional holding fees - as it was impossible... Read Full Review
Comments (0)Really unhelpful staff - the referencing company was awful ( endless detailed questions and problems uploading anything ) other referencing systems work fine and therefore I became pretty convinced it was deliberately slow/difficult in order to gain additional holding fees - as it was impossible to meet the deadline.
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McMahon said about Martin & Co
Services : Letting( As a Tenant )Date: 29th Dec 2020
Really unhelpful staff - the referencing company was awful ( endless detailed questions and problems uploading anything ) other referencing systems work fine and therefore I became pretty convinced it was deliberately slow/difficult in order to gain additional holding fees - as it was impossible to meet the deadline.
Not impressed- and Kenidee almost took pleasure in being unhelpful. Better to get a different job if you are unhappy rather than giving your company a bad name.
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Very good company until ...
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1 Star Review
By : 'adarsh'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : No
Postcode : OX3
5 Feb 2020
People found this helpful5
I was a very happy tenant for 2 years with extremely nice property manager( oxford office).I vacated the property on 31/12/19, and as to this date have been chasing them (weekly emails and calls) for the check out inventory, my deposit amount. Finally, after a lot of effort, managed to get a new... Read Full Review
Comments (0)I was a very happy tenant for 2 years with extremely nice property manager( oxford office).I vacated the property on 31/12/19, and as to this date have been chasing them (weekly emails and calls) for the check out inventory, my deposit amount. Finally, after a lot of effort, managed to get a new property manager to send me a check out report and an extensive list of deductions. Most of these major issues ( agreeing to removal of professional cleaning clause from the contract, discarding a broken glass table which was a health hazard) were discussed and agreed with the old property manager, however, the new property manager is not ready to believe the same- i have sent her the relevant email threads.
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adarsh bhulani said about Martin & Co
Services : Letting( As a Tenant )Date: 5th Feb 2020
I was a very happy tenant for 2 years with extremely nice property manager( oxford office).I vacated the property on 31/12/19, and as to this date have been chasing them (weekly emails and calls) for the check out inventory, my deposit amount. Finally, after a lot of effort, managed to get a new property manager to send me a check out report and an extensive list of deductions. Most of these major issues ( agreeing to removal of professional cleaning clause from the contract, discarding a broken glass table which was a health hazard) were discussed and agreed with the old property manager, however, the new property manager is not ready to believe the same- i have sent her the relevant email threads.
Also, as per the contract, the deposit should be returned within 30 days ( and this has been more than 30 days after the check out inventory- so a breach of contract. The property had an old mattress which was stained even in the check in inventory, and the current manager has charged me for that as well.
I had actually thought of leaving good reviews as they were very good when i was actually in the property. However, i dont know why team wants to spoil the good reputation made by the previous manager.
The saddest part is that they dont have a complaints email id on their website, and the website only asks to email the branch ( the same people who are charging me and causing significant mental trauma)
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Useless ...
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1 Star Review
By : 'MR'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : OX1
2 Nov 2019
People found this helpful6
Unbelievable management toward the tenants. Property Manager who has no idea how utility meter works. Extremely Unprofessional. Highly recommend to go for another... Read Full Review
Comments (1)Was this helpful?:
MR H M KWOK said about Martin & Co
Services : Letting( As a Tenant )Date: 2nd Nov 2019
Unbelievable management toward the tenants. Property Manager who has no idea how utility meter works. Extremely Unprofessional. Highly recommend to go for another agent.
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By : Bill Cooper
4 Nov 2019Thank you for your review Mr Kwok. I understand that you are not the tenant of this property and are therefore not residing there but have submitted this review on behalf of the tenants who do live...
Excellence ...
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5 Star Review
By : 'Tanya'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : OX28
17 Oct 2019
People found this helpful2
One of the best estate agents out there. They never fail to help when something is needed. Professionalism at its... Read Full Review
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Tanya Djorem said about Martin & Co
Services : Letting( As a Tenant )Date: 16th Oct 2019
One of the best estate agents out there. They never fail to help when something is needed. Professionalism at its best!
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Students taken advantage ...
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1 Star Review
By : 'Maisie'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : OX3
14 Sept 2019
People found this helpful9
Horrific experience. As a group of 4 students we were completely taken advantage of. During the initial viewing we were explicitly told by Luke that Martin and Co managed the property because the landlord lived in Hong Kong. After giving Martin and Co large amounts of money in holding fees, we... Read Full Review
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Maisie Noble said about Martin & Co
Services : Letting( As a Tenant )Date: 13th Sep 2019
Horrific experience. As a group of 4 students we were completely taken advantage of. During the initial viewing we were explicitly told by Luke that Martin and Co managed the property because the landlord lived in Hong Kong. After giving Martin and Co large amounts of money in holding fees, we moved in to a house that had not been cleaned, was covered in mould, and still had a kitchen full of the last tenants belongings, after contacting Martin and Co they said they had nothing to do with it as they did not manage the property. The whole year continued with us having problem after problem with our landlord and Martin and Co refusing to lift a finger. Environmental health got involved and still Martin and Co refused to acknowledge our horrific living situation. All I can say is I am now extremely glad to be out of that house and out of a contract with Martin and Co, however I do feel extremely sorry for the next lot of students who will have been lied to and taken advantage of.
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Terrible ...
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1 Star Review
By : 'Md'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : OX4
30 Mar 2019
People found this helpful9
I arranged a video viewing with Luke. He never sent it to me. Had to follow up with his colleagues. Go elsewhere for better... Read Full Review
Comments (3)Was this helpful?:
Md said about Martin & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 30th Mar 2019
I arranged a video viewing with Luke. He never sent it to me. Had to follow up with his colleagues. Go elsewhere for better service.
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By : Bill Cooper
2 Apr 2019From this review it is impossible to determine precisely who this relates to. We believe that it relates to an application made on 25 March 2019. The applicant physically viewed 2 properties, and...
Excellent ...
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5 Star Review
By : 'Dr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : OX3
18 Jan 2019
People found this helpful0
Prompt polite efficient Excellent communication skills and guidance Thank you Would advise and landlord to use this branch Well... Read Full Review
Comments on Agent Fees
Goid
Comments (0)Prompt polite efficient
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Dr Singh said about Martin & Co
Services : Letting( As a Owner )Date: 18th Jan 2019
Prompt polite efficient
Excellent communication skills and guidance
Thank you
Would advise and landlord to use this branch
Well done
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Perfect service, quick ...
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5 Star Review
By : 'Adina'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : OX4
24 Mar 2018
People found this helpful0
I am very happy about my recent experience with Martin & Co.I had the pleasure to work with Luke who was more than helpful in the process of finding my house.He was well informed, really polite,acted really fast and made the whole process of renting a house really easy for me,for that I am... Read Full Review
Comments (0)I am very happy about my recent experience with Martin & Co.I had the pleasure to work with Luke who was more than helpful in the process of finding my house.He was well informed, really polite,acted really fast and made the whole process of renting a house really easy for me,for that I am grateful.
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Adina Silvestru said about Martin & Co
Services : Letting( As a Tenant )Date: 24th Mar 2018
I am very happy about my recent experience with Martin & Co.I had the pleasure to work with Luke who was more than helpful in the process of finding my house.He was well informed, really polite,acted really fast and made the whole process of renting a house really easy for me,for that I am grateful.
I would definitely recommend this agency to anyone looking to rent or buy a place
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Kate is conscientious and ...
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5 Star Review
By : 'Lily'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BR6
20 Jul 2017
People found this helpful0
Kate is conscientious and committed to her work. She is friendly and always ready to help me sort out my problems at all times. She is a valuable member of the team at Martin & Co as she gives me an excellent ... Read Full Review
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Lily said about Martin & Co
Services : Letting( As a Owner )Date: 19th Jul 2017
Kate is conscientious and committed to her work. She is friendly and always ready to help me sort out my problems at all times. She is a valuable member of the team at Martin & Co as she gives me an excellent service.
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The staff at Martins & Co ...
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5 Star Review
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : OX11
27 Oct 2016
People found this helpful2
The staff at Martins & Co have been providing exemplary support to us in letting out our apartment in Oxford for more than 10 years. Always happy to assist, make enquiries, and even arrange deliveries and pick-up. Their costs are not excessive and their responses are quick and efficient. More... Read Full Review
Comments on Agent Fees
Very competitive and fair
Comments (0)The staff at Martins & Co have been providing exemplary support to us in letting out our apartment in Oxford for more than 10 years. Always happy to assist, make enquiries, and even arrange deliveries and pick-up. Their costs are not excessive and their responses are quick and efficient. More recently they were immensely helpful in identifying a suitable client to buy our apartment and gave support throughout the whole process with good communication channels throughout.The branch at Oxford come with my strongest recommendation.
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A Sinclair said about Martin & Co
Services : Letting( As a Owner )Date: 26th Oct 2016
The staff at Martins & Co have been providing exemplary support to us in letting out our apartment in Oxford for more than 10 years. Always happy to assist, make enquiries, and even arrange deliveries and pick-up. Their costs are not excessive and their responses are quick and efficient. More recently they were immensely helpful in identifying a suitable client to buy our apartment and gave support throughout the whole process with good communication channels throughout.The branch at Oxford come with my strongest recommendation.
A Sinclair
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Terrible service. Not ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £540
Would you recommend ? : No
Postcode : 0X3
6 Sept 2016
People found this helpful31
Terrible service. Not interested in nrenting properties just taking fees. They initially asked for �1550 to be paid 13 weeks before a bedsit in a HMO, would before tenancy start date. this was reduced to 7 weeks when I was pressured into reserving the property paying �260... Read Full Review
Comments on Agent Fees
To high and far too early.
Comments (0)Terrible service. Not interested in nrenting properties just taking fees.
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Mark M said about Martin & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 5th Sep 2016
Terrible service. Not interested in nrenting properties just taking fees.
They initially asked for �1550 to be paid 13 weeks before a bedsit in a HMO, would before tenancy start date. this was reduced to 7 weeks when I was pressured into reserving the property paying �260 Referencing and reserving fee.
They failed to complete the referencing in 6 weeks! and hadn't drawn up the tenancy agreement and expected me to pay over the remaining money
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1 Star Review
By : 'Angie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX1
19 Jul 2016
People found this helpful34
BEWARE of these letting agents! This was my first time renting a property. The staff were very friendly in the beginning, however, I moved in to a property that hasn't even been cleaned, with dust, spiders, spiderwebs, and previous tenants' items and HAIR all over the flat. I ended up sleeping on... Read Full Review
Comments (0)BEWARE of these letting agents!
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Angie said about Martin & Co
Services : Letting( As a Tenant )Date: 18th Jul 2016
BEWARE of these letting agents!
This was my first time renting a property. The staff were very friendly in the beginning, however, I moved in to a property that hasn't even been cleaned, with dust, spiders, spiderwebs, and previous tenants' items and HAIR all over the flat. I ended up sleeping on a friend's couch and having to clean it (and pay �80 for carpet cleaning) myself! Unluckily for me I had already booked a holiday for the week after my move-in, and not only these issues (which I have stubbornly outlined in my emails) were not dealt with, but they were not even updated on the inventory as they should have been! The staff generally seemed to act as if all this was 'normal', as if I was just making a big deal out of it. But when I handed back my keys two weeks ago (leaving the flat much much cleaner than it was), thinking it cannot get any worse, they decided to charge me nearly �500 for these issues that I have been reporting for the past year! I know the staff has changed recently but someone needs to be held responsible for this.
On a side note, throughout my tenancy I became ill and my partner agreed to move in with me from abroad. It took Martin & Co three months to prepare a new agreement (charge: �200) for us to sign. At that time, we were financially constrained as we had to live off my student loan since he could not get a job without this tenancy agreement. After two months waiting, my partner got very sick, sparking high fever and we couldn't see a doctor since he wasn't registered here, nor afford to see a doctor privately. Helpless and frustrated, I emailed Martin & Co explaining the situation, and asking how long this will take. We had a response a few weeks later asking us to come in and pay the fee in order to sign. But when we went there, were told in front of everyone that they will not let my partner sign the agreement since he moved to the UK to seek medical treatment. I have never encountered staff so rude and offensive (I don't want to use the word racist, but it does have this vibe).
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Definitely, will not ...
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1 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX1
27 Jun 2016
People found this helpful33
Definitely, will not recommend this agency! The whole process of renting was like a nightmare. The last point was a problem with washing machine, which we had to solve ourselves. However, it was damaged before we moved... Read Full Review
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Mrs k said about Martin & Co
Services : Letting( As a Tenant )Date: 26th Jun 2016
Definitely, will not recommend this agency! The whole process of renting was like a nightmare. The last point was a problem with washing machine, which we had to solve ourselves. However, it was damaged before we moved in.
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Unhelpful and arrogant ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : OX1
22 Oct 2015
People found this helpful40
Unhelpful and arrogant correspondence with Robert, which was at best unprofessional and at worst incredibly rude. He was unbelievably slow at organising a tenant contract swap, which resulted in requesting money from both former and new tenant. Also, repairs to our property have not been completed... Read Full Review
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Unhappy customer said about Martin & Co
Services : Letting( As a Tenant )Date: 21st Oct 2015
Unhelpful and arrogant correspondence with Robert, which was at best unprofessional and at worst incredibly rude. He was unbelievably slow at organising a tenant contract swap, which resulted in requesting money from both former and new tenant. Also, repairs to our property have not been completed for almost a year, despite repeated requests.
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I am writing this review ...
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1 Star Review
By : 'Student'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : OX1
8 Oct 2015
People found this helpful41
I am writing this review after having moved into said one-bedroom flat in Oxford with my partner, let by Martin & Co, four months ago in June 2015. Me and my partner are from another country in Europe and had just moved to England then. We both visited the property beforehand and noted... Read Full Review
Comments on Agent Fees
For the amount of inconveniences the agents have caused us we should have been reimbursed any fees aver paid out to them. This never happened.
Comments (1)I am writing this review after having moved into said one-bedroom flat in Oxford with my partner, let by Martin & Co, four months ago in June 2015. Me and my partner are from another country in Europe and had just moved to England then.
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Student Tenant Oxford said about Martin & Co
Services : Letting( As a Tenant )Date: 7th Oct 2015
I am writing this review after having moved into said one-bedroom flat in Oxford with my partner, let by Martin & Co, four months ago in June 2015. Me and my partner are from another country in Europe and had just moved to England then.
We both visited the property beforehand and noted certain issues with the flat that we addressed at the viewing. The issues included mould spotting all over the flat, old and stained carpeting in the lounge, as well as single-glazed windows on the street side of the flat. The letting agents agreed to consult with the landlord and after a while, confirmed that the landlord would carry out the necessary renovations prior to our tenancy. These renovations were included in the contract, everything seemed serious and reliable to us because we had in writing what would be done before signing the contract.
On the day that we moved in, we were stunned to find that none of the mould had been removed, even though there was a clause in our contract stating that this would be taken care of prior to our tenancy. We reported the breach of contract to Martin & Co immediately who then ordered a handyman to clean down the mould with sugar soap and paint over it. This did not happen until week 3 of our tenancy. It took the handyman several days to complete this job which was a big inconvenience for us and we did not feel that this was a proper way of taking care of long-term mould removal.
We spoke to our upstairs neighbor who has been living in her flat for 12 years and who also has ongoing issues with Martin & Co concerning her flat. She told us that the house is poorly insulated, that it suffered from excessive dampness (which we had noticed during the first weeks as our laundry would not dry and there was lots of condensation on the windows) and that many tenants before us moved out for this reason. We now had the confirmation that we had been tricked into renting a flat that was in disrepair, poorly maintained and very prone to mould.
We then went ahead and consulted local authorities in Oxford, including the CAB, the Council and Shelter, who referred us to the Environmental Health department. An officer from this department came by our house and inspected the flat, noting all the issues we had with it and finding even more issues that we were not aware of as rather inexperienced tenants. The officer wrote a report to the letting agents/landlord and asked them to rectify these issues within three months. The mould had already been removed by then so we could not prove the mould issue to him at this point (although we had pictures).
During these three months of us waiting for the corrective works to be carried out, which are coming to an end now, we have continuously expressed our discontent with the dampness issue, the fact that we have to take our laundry to the laundrette to dry it and reported that we were seeing some mould growing back in the bathroom and the bedroom. Obviously so, because sugar soap and a paint job do not take care of the actual issue causing the mould to come back. We knew this would happen eventually. When we reported the new mould, we were blamed because the mould must have apparently been 'induced by our lifestyle' (not ventilating, heating properly). This is a common practice of letting agents in cases like this and we did not let this impress us in any way. They knew that the house has had issues for years and the Environmental Health department confirmed this in their report. The agents have probably played the blame game with any tenant before us as well. Overall, their service was poor even apart from this audacity. We continuously followed up with them to make sure the proposed works by the EH department would be carried out soon. We have now waited for almost three months, and the works have not been carried out yet. It is autumn now and the conditions in our flat have worsened. They simply kept on putting us off and urged us to wait until they heard back from the landlord in order to proceed with making an appointment with contractors.
A week ago, a radiator in our kitchen started leaking. For about a week after reporting the issue, our mails were ignored until we threatened going to Shelter or the CAB again. Robert Tupman, our property manager then told us he would send a contractor over on a Saturday at a certain time. We waited, but no one showed up as this matter was quite urgent to us. Mr. Tupman then steered clear of all guilt saying that he did not have our phone number (which is a lie obviously).
We continued to write him emails about the issue, asking when someone could come over to fix it. Today (which is part of the reason why I am writing this review today) he wrote us an email saying that contractors were on their way to the property right now. Me and my partner were at work and we had expressed to Martin & Co plenty of times before today that we do not wish anyone to enter the property without us being there. What they as letting agents do is simply hand out keys to someone's flat to their contractors who can then trespass without the tenant's consent. Where I come from, this is absolutely illegal. From what I gathered in online research, a letting agent or landlord has to give the tenant a 24-hour notice before accessing the property in England.
Martin & Co clearly do not respect tenant's rights, have clearly assaulted us by failing to ask for our consent to let contractors enter our home and have invaded our privacy in every way possible. Not only have they rented out a property in disrepair with serious mould and dampness issues, they have also let third parties enter our flat without consulting us first and asking for permission. This case was not an emergency, the house was not on fire, nor was it flooded.
I strongly advise any person looking to rent or buy a property with Martin & Co in Oxford not to do any business with them. We were not treated fairly, we were disrespected, our privacy was invaded, they breached the tenancy contract and the only way we can sum this experience up is that we received the shittiest service from them we have ever experienced in letting a flat.
We will now consider taking legal action against them for their actions and hope that this review is helping someone out there not to get fooled by them as we did.
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By : Martin & Co
30 Oct 2015Firstly we are very sorry to hear that you have not been satisfied with our service. We understand that before you moved in to the property, a mould issue was highlighted which needed to be...
I have sent more than 30 ...
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1 Star Review
By : 'Eric'
Services : Letting( As a Tenant )
Rent PCM : £1125
Would you recommend ? : No
Postcode : OX11
21 Aug 2015
People found this helpful38
I have sent more than 30 emails to Martin & Co (Oxford) leasing co to address the failure of floor heating for 48 Empress Court, Woodins Way. Ox1 1HF. I received no actions and no replies. I walked to see them more than 6 times. From 29 Jan 2015 to 1 June 2015, we reported the failure of... Read Full Review
Comments (0)I have sent more than 30 emails to Martin & Co (Oxford) leasing co to address the failure of floor heating for 48 Empress Court, Woodins Way. Ox1 1HF. I received no actions and no replies. I walked to see them more than 6 times.
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Eric said about Martin & Co
Services : Letting( As a Tenant )Date: 20th Aug 2015
I have sent more than 30 emails to Martin & Co (Oxford) leasing co to address the failure of floor heating for 48 Empress Court, Woodins Way. Ox1 1HF. I received no actions and no replies. I walked to see them more than 6 times.
From 29 Jan 2015 to 1 June 2015, we reported the failure of essential service of the floor heating on 29 Jan to 15 April 2015. My son suffered in cold winter for more than 3 months. The room temperature was continuously below -2 to 2 degree in month of Jan/ Feb 2015 and most of the nights were 0 deg C in March 2015.
The technician took a month to order and replaced the thermostats, but it fails to work. He told me that, in Empress Court, many units have the same problem as electrical heating mat is not functioning, after 15 yrs. They cannot replace the mat by digging up the floor.
The Manager, Richard Goodwin has promised to compensate us �350 and said this is under his sole authorities, as we suffered more than 3 months of cold winter and also we have to buy a portable heater. After we checked out on June 15, 2015, he said that the landlord disagreed to pay. He has ignored all our calls and emails.
Richard has a good win!
Eric
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1 Star Review
By : 'Upsetofoxford'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : OX2
2 Jul 2014
People found this helpful51
We own properties and some are let/managed via agents on my behalf. Never before have I come across such vile and rude staff. They are all about getting what they can for the landlord and couldn't care less about the tenant. They don't contact you in a friendly business like way to see that... Read Full Review
Comments (0)Was this helpful?:
Upsetofoxford said about Martin & Co
Services : Letting( As a Tenant )Date: 1st Jul 2014
We own properties and some are let/managed via agents on my behalf. Never before have I come across such vile and rude staff. They are all about getting what they can for the landlord and couldn't care less about the tenant. They don't contact you in a friendly business like way to see that everything is ok for example when the tenancy came up for renewal instead of telephoning or email in a friendly fashion to check if I am going to renew they immediately serve an eviction notice to either pay and renew or get out! Now that might be the best way of dealing with lazy students but not professional people. They were so incompetent at property management that even the landlord advised to contact her directly for any issues because she had witnessed how bad the agents were on her behalf! When we were asked to try going through the agents it took 4-5 months to get light fitting replaced that were broken. In addition despite telling them and showing them during a routine inspection that bare wires were exposed in a light fitting that was 'live' electrically they ignored then refused to acknowledge it so I had to use my own electricians to secure and repair the fault. I could go on and on with more examples but get the message they are simply useless and incompetent once they've got your signature on the contract and your money. Avoid them at all costs.
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Landlord Fees
Full Management Service
15% (inc. VAT),On Completion (Fees are Negotiable)
Fully managed service.
Last Updated On 03/06/2019, 9:57 AM by 0
Fully managed service.
Last Updated On 03/06/2019, 9:57 AM by 0
11% (inc. VAT),On Completion (Fees are Negotiable)
Rent collection service.
Last Updated On 03/06/2019, 9:57 AM by 0
Rent collection service.
Last Updated On 03/06/2019, 9:57 AM by 0
Tenant Find Only
8.33% (inc. VAT),On Completion (Fees are Negotiable)
Tenant find only service.
Last Updated On 03/06/2019, 10:07 AM by 0
Tenant find only service.
Last Updated On 03/06/2019, 10:07 AM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3/20/2023, 6:11:27 AM by allAgents
