By : 'Jp' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : NW10
13 Mar 2023
People found this helpful1
Embarked on a new build conversion purchased with M&P Willesden green. The list of errors is sizable, ultimately ending with a none purchase. If the agent had been truthful from the start it would have saved time and... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 13th Mar 2023
Embarked on a new build conversion purchased with M&P Willesden green. The list of errors is sizable, ultimately ending with a none purchase. If the agent had been truthful from the start it would have saved time and money.
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Dear JP, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further...
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1 Star Review
By : 'Max' Services : Letting( As a Owner ) Rent PCM : £1495 Would you recommend ? : No Postcode : NW1
29 Dec 2020
People found this helpful1
We are landlords of a flat in Marylebone.
This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P categorically refused ... Read Full Review
Services : Letting( As a Owner )Date: 29th Dec 2020
We are landlords of a flat in Marylebone.
This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P categorically refused to take responsibility.
At that time, we had long since de-instructed M&P from managing the property as our tenant had become increasingly furious with her terrible treatment nearly a year earlier, providing reams of email evidence verifying extremely rude replies and ignored correspondence.
At the same time, M&P advised our tenant was "difficult." We saw no evidence of this in the email chain and - along with their mistreatement and disrespect of my wife - we could only conclude that they were terribly sexist, thinking that because our tenant had complaints that she was "difficult" when in fact her complaints were raised in a fair and reasonable manner.
M&P refused to refund our management fee, despite all this. We made no request for refund of the lettings fee: this is only £300 we were talking about for three months of management.
When the tenant moved out, we severed our business with them and requested £579 back which they held on acount. They confirmed this amount in writing and agreed to send it back to us IN FULL.
Then, over the Christmas holidays and without explanation, they shorted us around £150.
This is by no means the full extend of their incompetence: though they were exceptional when we first used them three years ago, they rapidly deteriorated. They regularly irritated the tenant before last as well, and have treated my wife to regular sexist mis-treatment throughout, increasing in severity and disrespect.
This is a terrible boys club with no morals, no accountability.
DO NOT USE THEM.
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Deceptive and ...
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1 Star Review
KhaChun
By : 'KC' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : NW6
6 Nov 2018
People found this helpful3
They will tell you that either your budget is too low or your criteria is tricky whereas other agents can have no issue working on the same criteria... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Nov 2018
They will tell you that either your budget is too low or your criteria is tricky whereas other agents can have no issue working on the same criteria given
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The service from word go of ...
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5 Star Review
Charles
By : 'SteveG78' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : W1
17 Apr 2014
People found this helpful0
The service from word go of dealing with Chris was beyond what I expected from any agent. He was accurate and transparent with his valuation- which was slightly more than what I was expecting, but his confidence was reassuring. Upon instruction, there was a steady stream of viewings with a... Read Full Review
Services : Letting( As a Owner )Date: 16th Apr 2014
The service from word go of dealing with Chris was beyond what I expected from any agent. He was accurate and transparent with his valuation- which was slightly more than what I was expecting, but his confidence was reassuring. Upon instruction, there was a steady stream of viewings with a diverse range of applicants. The difference for me was the knowledge that they all had about my property and the local area- they had been described as the new kids on the block by some of the competitors that I'd also spoken to, but there was zero evidence of this and I have no doubt that this contributed to the tenant that was found. Henry was great with feedback alongside Chris, and the process of signing contracts was quick and accurate. I couldn't recommend them highly enough to anyone looking to either rent out a property in Marylebone or anyone looking to rent a property. A great addition to the area.
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