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York, YO1
2.6/5, 35 Reviews
37% Recommended
100% sales valuation accuracy
60% letting valuation accuracy
100% sales fee satisfaction
69% letting fee satisfaction
Latest Reviews
Philip woollins
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £180,000 | £200,500 |
| Lettings | 60% | 69% | £500 | £1,400 |
Address
Linley & Simpson
2 Low Ousegate, York, Yorkshire
YO1 9QU
01904 611722
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Linley & Simpson Branches (View All 19)
Damp ...
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1 Star Review
By : 'Jane'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : YO26
13 Aug 2024
People found this helpful0
I have just handed the keys in for my rented flat of two years.For the first time in 20 years of renting I have been advised that I have to pay for a clean & paint in order to get my deposit back.The flat -3 Kensington House,York had damp & rats which I complained about but the... Read Full Review
Comments (0)
I have just handed the keys in for my rented flat of two years.For the first time in 20 years of renting I have been advised that I have to pay for a clean & paint in order to get my deposit back.The flat -3 Kensington House,York had damp & rats which I complained about but the landlord refused to do anything about the damp.Rentokill killed the rats then my flat was full of thousands of flies which was I also complained about-I was told to buy fly killer.
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Jane Elliott said about Linley & Simpson
Services : Letting( As a Tenant )Date: 13th Aug 2024
I have just handed the keys in for my rented flat of two years.For the first time in 20 years of renting I have been advised that I have to pay for a clean & paint in order to get my deposit back.The flat -3 Kensington House,York had damp & rats which I complained about but the landlord refused to do anything about the damp.Rentokill killed the rats then my flat was full of thousands of flies which was I also complained about-I was told to buy fly killer.
I have offered to go reclean & add 2 lightbulbs but apparently I am not allowed back in due to Linley & Simpsons policies.
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Absolutely disgusted..me and ...
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1 Star Review
By : 'Philip'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : YO23
12 Aug 2024
People found this helpful0
Absolutely disgusted..me and my partner turned up to view a property we both have health conditions..me myself type 1 with low immune system...we got there to find out that they had booked another party to view at the same time even though we had explained our situation to Linley and Simpson.. so... Read Full Review
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Philip woollins said about Linley & Simpson
Services : Letting( As a Tenant )Date: 12th Aug 2024
Absolutely disgusted..me and my partner turned up to view a property we both have health conditions..me myself type 1 with low immune system...we got there to find out that they had booked another party to view at the same time even though we had explained our situation to Linley and Simpson.. so we walked away from the viewing due to the health risk.. we called the office and got a snotty response from them..no respect and not a care for anyone's health..won't be using these again..hope if you use them they are a bit more honest and thoughtful with you..
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Not at all accommodating to ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : YO10
30 Jun 2023
People found this helpful3
Not at all accommodating to my ageing, sight impaired mum who is trying to rent a retirement flat through them. Pressure sales and a quietly increasing rent between negotiation and time to sign it. Saying they will send paper copies then not doing so. We wondered how come such a lovely flat has... Read Full Review
Comments (0)Not at all accommodating to my ageing, sight impaired mum who is trying to rent a retirement flat through them. Pressure sales and a quietly increasing rent between negotiation and time to sign it. Saying they will send paper copies then not doing so.
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Disgruntled said about Linley & Simpson
Services : Letting( As a Tenant )Date: 30th Jun 2023
Not at all accommodating to my ageing, sight impaired mum who is trying to rent a retirement flat through them. Pressure sales and a quietly increasing rent between negotiation and time to sign it. Saying they will send paper copies then not doing so.
We wondered how come such a lovely flat has been available for so long, now we know. An empty property doesn't serve the renter or the landlord.
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Excellent Customer ...
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5 Star Review
By : 'Kelsey'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : YO32
7 Jul 2021
People found this helpful0
My partner and I went to a view a property that was being shown my Jack Drewitt. He was lovely from start to finish, we got a bit lost and Jack came to find us which we felt was going above and beyond. Whilst in the viewing, Jack was able to answer any and all questions that we had and even gave us ... Read Full Review
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Kelsey Gale said about Linley & Simpson
Services : Letting( As a Tenant )Date: 7th Jul 2021
My partner and I went to a view a property that was being shown my Jack Drewitt. He was lovely from start to finish, we got a bit lost and Jack came to find us which we felt was going above and beyond. Whilst in the viewing, Jack was able to answer any and all questions that we had and even gave us some advice on our application. I couldn’t recommend Linley and Simpson enough, based on the customer service we received.
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Very inflexible.I was calling ...
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1 Star Review
By : 'Despoina'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LS9
2 Jul 2021
People found this helpful3
Very inflexible. I was calling to request some details for an apartment to rent. It is difficult for me to book a viewing in person, so I asked if a video would be possible. I would have most likely gone ahead with the booking anyway. They were unable to provide one. I can hardly see the reason... Read Full Review
Comments (0)Very inflexible.
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Despoina Tseke said about Linley & Simpson
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Jul 2021
Very inflexible.
I was calling to request some details for an apartment to rent. It is difficult for me to book a viewing in person, so I asked if a video would be possible. I would have most likely gone ahead with the booking anyway. They were unable to provide one. I can hardly see the reason not to, one would think they could have used the time for a physical viewing to film a short video walk through instead. Very disappointed. Needless to say, scant information on any of their properties on their site.
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Just ...
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2 Star Review
By : 'Palazzo'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : YO31
17 Jun 2021
People found this helpful2
Had mould issues in our flat that were clearly a problem with the flat itself and not anything to do with who was living there. The flat clearly had the problems before we even moved in as you could see where they had tried to "fix the issue by doing nothing but paint over it. So when the... Read Full Review
Comments (1)Had mould issues in our flat that were clearly a problem with the flat itself and not anything to do with who was living there. The flat clearly had the problems before we even moved in as you could see where they had tried to "fix the issue by doing nothing but paint over it.
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Palazzo said about Linley & Simpson
Services : Letting( As a Tenant )Date: 17th Jun 2021
Had mould issues in our flat that were clearly a problem with the flat itself and not anything to do with who was living there. The flat clearly had the problems before we even moved in as you could see where they had tried to "fix the issue by doing nothing but paint over it.
So when the problem was coming back when we lived there, we informed them multiple times, each time with them trying to blame us saying it's how we're living there when anyone could see it was a building issue. Took well over a year for them to finally do something, which consisted of them just painting over it again. Well, most of it anyway.
Eventually decided to move to a new place and with a new letting agent. Clearly they weren't happy about the fact that letting agents aren't allowed to charge tenants half as much as what they could before for things so tried to take it out of our deposit instead. Partly through trying to charge us for the mould damage/stains and partly through just outright making issues up that didn't exist.
Seriously, unless it's your dream house, avoid this company like the plague.
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By : Sam
20 Dec 2023Avoid like the plague. Rented a property with prior issues which were not disclosed. Basically feel we were lied to about the condition of the property and when things went wrong were unwilling to...
Excellent customer care, and ...
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5 Star Review
By : 'Alison'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : YO26
12 Apr 2021
People found this helpful0
Excellent customer care, and prompt service. Always got back to me quickly and property sold with first viewing. Would... Read Full Review
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Alison Birkinshaw said about Linley & Simpson
Services : Sales( As a Vendor )Date: 11th Apr 2021
Excellent customer care, and prompt service. Always got back to me quickly and property sold with first viewing. Would recommend.
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Rude, unsympathetic, and ...
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2 Star Review
By : 'Clara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : YO10
18 Jan 2021
People found this helpful2
The flat was unclean on arrival, and despite specifically requesting a thorough clean of the bathroom, and a clear verbal promise that anything that could not be cleaned would be fixed, we arrived to a tap so corroded it was unsafe to use, unclean shower screens, and a badly corroded and dirty... Read Full Review
Comments (1)The flat was unclean on arrival, and despite specifically requesting a thorough clean of the bathroom, and a clear verbal promise that anything that could not be cleaned would be fixed, we arrived to a tap so corroded it was unsafe to use, unclean shower screens, and a badly corroded and dirty shower head. In addition, there were rust stains on the floor where items had not been moved to clean under and were stuck to the floor. Subsequently, we have attempted to ask for these things to be fixed, but is like pulling teeth and regardless of what was promised, nothing has yet been fixed, and they take days to respond to emails.
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Clara said about Linley & Simpson
Services : Letting( As a Tenant )Date: 18th Jan 2021
The flat was unclean on arrival, and despite specifically requesting a thorough clean of the bathroom, and a clear verbal promise that anything that could not be cleaned would be fixed, we arrived to a tap so corroded it was unsafe to use, unclean shower screens, and a badly corroded and dirty shower head. In addition, there were rust stains on the floor where items had not been moved to clean under and were stuck to the floor. Subsequently, we have attempted to ask for these things to be fixed, but is like pulling teeth and regardless of what was promised, nothing has yet been fixed, and they take days to respond to emails.
The walls are filthy, and in desperate need of repairing - there are huge gaping cracks in the plaster in some places, and yet we are being told we cannot even cover over this damage (that they are refusing to repair) by hanging paintings or posters, and that any minute nail or blutac mark we add to the already stained and scratched walls must be individually requested from the landlord, documented, and completely filled in/painted over after we leave.
The lack of empathy shown by Milly and her colleagues both by email and over the phone is genuinely quite upsetting, as no one at this company seems to realise that this is our home, and (for the current lockdown) also our workplace and the only place we are legally allowed to be, and that it is unacceptable to be waiting days for an email reply, and weeks for any kind of action to be taken.
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By : Leon Green
20 Jan 2021Thanks for the feedback Clara, I am sorry to read about your experience. I have escalated this to the branch and I am assured that the issues you have raised are all in hand and will be resolved. I...
Until very recently we have ...
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1 Star Review
By : 'Catherine'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : YO1
23 Jul 2020
People found this helpful2
Until very recently we have been very satisfied with Linley and Simpson and have been long term clients as landlords. However recently they have been ramping up additional selling of income protection insurance etc. They are doing in the name of the Corona situation. It's very heavy... Read Full Review
Comments (4)Until very recently we have been very satisfied with Linley and Simpson and have been long term clients as landlords.
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Catherine Colless said about Linley & Simpson
Services : Letting( As a Owner )Date: 22nd Jul 2020
Until very recently we have been very satisfied with Linley and Simpson and have been long term clients as landlords.
However recently they have been ramping up additional selling of income protection insurance etc.
They are doing in the name of the Corona situation. It's very heavy selling tactics and too much for our taste. It feels like very aggressive sales tactics taking advantage of people's current anxiety.
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By : Leon Green
28 Jul 2020Hi, Thank you for your feedback. I am sorry you believe the upselling of these services was heavy or aggressive in at way. Our intention is solely to recommend products and services that will benefit ...
Tenancy ...
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5 Star Review
By : 'Antony'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : YO30
28 Apr 2020
People found this helpful0
My partner and I rent our flat in York and during our renewal process the staff at Linley and Simpson have been fantastic in helping us through the process during the difficulty or the Covid-19 lockdown. The renewal agent Emma has been brilliant in keeping us informed and updated with the renewal ... Read Full Review
Comments (0)My partner and I rent our flat in York and during our renewal process the staff at Linley and Simpson have been fantastic in helping us through the process during the difficulty or the Covid-19 lockdown.
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Antony Atlee said about Linley & Simpson
Services : Letting( As a Tenant )Date: 27th Apr 2020
My partner and I rent our flat in York and during our renewal process the staff at Linley and Simpson have been fantastic in helping us through the process during the difficulty or the Covid-19 lockdown.
The renewal agent Emma has been brilliant in keeping us informed and updated with the renewal process. We couldn’t have asked for better service and considering the difficult situation at the moment, we are even more impressed with the service.
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I have recently rented a ...
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5 Star Review
By : 'Nicola'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : YO24
5 Nov 2019
People found this helpful0
I have recently rented a property in York using Linley and Simpson and I have to say that the service and professionalism I received was second to none. As we all know, moving house is a particularly stressful time. So when the member of staff (Jo Hibbert) who was dealing with this with myself, I... Read Full Review
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Nicola Phillips said about Linley & Simpson
Services : Letting( As a Tenant )Date: 5th Nov 2019
I have recently rented a property in York using Linley and Simpson and I have to say that the service and professionalism I received was second to none. As we all know, moving house is a particularly stressful time. So when the member of staff (Jo Hibbert) who was dealing with this with myself, I was taken aback by how exceptional and positive she was, from start to finish. During this time, at no point whatsoever, did I feel worried, anxious or un-sure about anything at all. She was my calm during a storm that never actually presented itself. I've never known or heard of a more pleasant experience for a house move. She was un-commonly good at her job and the whole thing was completed in a very short space of time, and I can only put this down to her own personal values and cares for ourselves, the customer. This level of professionalism should be highly regarded and recognised. I can't thank you enough.
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very unprofessional ...
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1 Star Review
By : 'basak'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : YO10
27 Sept 2019
People found this helpful2
me and my partner wanted to rent a property through Linley and Simpson, and one of the agent’s attitude was very unprofessional, and totally uncaring. Even if we accepted all the terms asked by the landlord, had a higher annual income than required for the referencing, and were ready to... Read Full Review
Comments (0)me and my partner wanted to rent a property through Linley and Simpson, and one of the agent’s attitude was very unprofessional, and totally uncaring. Even if we accepted all the terms asked by the landlord, had a higher annual income than required for the referencing, and were ready to move in straight away, we were told by the agent - who wasn’t even bothered to call the landlord the third time in two hours - that he still wanted to hear the other tenants’ offers! We had the impression that she did not do her job properly..
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basak said about Linley & Simpson
Services : Letting( As a Prospective Landlord/Tenant )Date: 26th Sep 2019
me and my partner wanted to rent a property through Linley and Simpson, and one of the agent’s attitude was very unprofessional, and totally uncaring. Even if we accepted all the terms asked by the landlord, had a higher annual income than required for the referencing, and were ready to move in straight away, we were told by the agent - who wasn’t even bothered to call the landlord the third time in two hours - that he still wanted to hear the other tenants’ offers! We had the impression that she did not do her job properly..
Tom was the only nice and caring person in the office, who assisted us kindly and seemed to care about what we think about their service.
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very unprofessional and ...
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1 Star Review
By : 'oz'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : YO10
23 Sept 2019
People found this helpful0
me and my partner wanted to rent a property through Linley and Simpson, and one of the agent's attitude was very unprofessional, and totally uncaring. Even if we accepted all the terms asked by the landlord, had a higher annual income than required for the referencing, and were ready to move... Read Full Review
Comments (0)me and my partner wanted to rent a property through Linley and Simpson, and one of the agent's attitude was very unprofessional, and totally uncaring. Even if we accepted all the terms asked by the landlord, had a higher annual income than required for the referencing, and were ready to move in straight away, we were told by the agent - who wasn't even bothered to call the landlord the third time in two hours - that he still wanted to hear the other tenants' offers! We had the impression that she did not do her job properly..
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oz erdemli said about Linley & Simpson
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Sep 2019
me and my partner wanted to rent a property through Linley and Simpson, and one of the agent's attitude was very unprofessional, and totally uncaring. Even if we accepted all the terms asked by the landlord, had a higher annual income than required for the referencing, and were ready to move in straight away, we were told by the agent - who wasn't even bothered to call the landlord the third time in two hours - that he still wanted to hear the other tenants' offers! We had the impression that she did not do her job properly..
Tom was the only nice and caring person in the office, who assisted us kindly and seemed to care about what we think about their service.
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Very helpful and quick ...
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5 Star Review
By : 'Matt'
Services : Sales( As a Buyer )
Sold price : £200500
Would you recommend ? : Yes
Postcode : YO26
11 Feb 2019
People found this helpful0
I bought 38 Balfour Street and Tom Helsby was helping me out. I had a few things that I needed help with before we completed and Tom was very helpful and his communication was quick. House is great and as described in the brochure. Thank... Read Full Review
Comments on Agent Fees
good as buyers don’t pay agent fees :)
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Matt said about Linley & Simpson
Services : Sales( As a Buyer )Date: 11th Feb 2019
I bought 38 Balfour Street and Tom Helsby was helping me out. I had a few things that I needed help with before we completed and Tom was very helpful and his communication was quick. House is great and as described in the brochure. Thank you.
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Absolute Unprofessional ...
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1 Star Review
By : 'MrWUk'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : YO31
9 Jan 2019
People found this helpful1
Two tenants on a 12 month rental contract. One tenant was leaving to be replaced immediately with a friend. Linley & Simpson refused to handle any deposit transactions and instructed us to agree upon the state of the apartment between ourselves, and the new tenant to pay the leaving tenant... Read Full Review
Comments on Agent Fees
Pricey like most agents
Comments (0)Two tenants on a 12 month rental contract. One tenant was leaving to be replaced immediately with a friend. Linley & Simpson refused to handle any deposit transactions and instructed us to agree upon the state of the apartment between ourselves, and the new tenant to pay the leaving tenant the deposit amount.
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MrWUk said about Linley & Simpson
Services : Letting( As a Tenant )Date: 9th Jan 2019
Two tenants on a 12 month rental contract. One tenant was leaving to be replaced immediately with a friend. Linley & Simpson refused to handle any deposit transactions and instructed us to agree upon the state of the apartment between ourselves, and the new tenant to pay the leaving tenant the deposit amount.
Even though the latest itinerary was many years old, they refused to do any inspections. Expecting the tenants to somehow have a crystal ball and see into the future to know what they will judge as deductible from the deposit when leaving the property. The new tenant to be liable for damage potentially done before they moved in.
Throughout the whole process the communication from them has been inconsistent with so many details being miscommunicated causing unnecessary delays and complications.
I would advise anyone to stay clear of Linley & Simpson, or if you do need to be involved with them, make sure you treat them as if they have no idea how to be agents and instruct them how to do their jobs.
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Best state agency in ...
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5 Star Review
By : 'MoontranLtd'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : YO1
21 Dec 2018
People found this helpful0
I can say thi is one of the best state agency in York. I rent the first property with this agency 4 years ago, their services are always amazing, they are always willing to help every thing we asked and one special thing is the deposit had been returned very fast and reasonable. All staff are... Read Full Review
Comments on Agent Fees
Helpful staff, deposit has been returned fast and responsible
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MoontranLtd said about Linley & Simpson
Services : Letting( As a Tenant )Date: 21st Dec 2018
I can say thi is one of the best state agency in York. I rent the first property with this agency 4 years ago, their services are always amazing, they are always willing to help every thing we asked and one special thing is the deposit had been returned very fast and reasonable. All staff are helpful and friendly, especially Hannah, Steph, Katrina and Julie. I am a busy business woman but due to the helping from them, Everything has been sor out easily. I have just got the key for another property. Really happy and highly recommended
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Extremely ...
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1 Star Review
By : 'Matt'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : YO8
4 Jul 2018
People found this helpful0
Extremely poor service. They never reply to emails (Cal & Mel) and withhold monies owed back. Currently having to take legal action to get my money back. If your a landlord I wouldn't trust them with any of your properties. They never carried out an inspection on the property I let from... Read Full Review
Comments (0)Extremely poor service. They never reply to emails (Cal & Mel) and withhold monies owed back. Currently having to take legal action to get my money back.
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Matt S said about Linley & Simpson
Services : Letting( As a Tenant )Date: 3rd Jul 2018
Extremely poor service. They never reply to emails (Cal & Mel) and withhold monies owed back. Currently having to take legal action to get my money back.
If your a landlord I wouldn't trust them with any of your properties. They never carried out an inspection on the property I let from them until the lease ended.
If your a tenant I'd go to a more reputable and trustworthy letting agent.
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Whilst the staff at Linley ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : YO10
16 Jan 2018
People found this helpful4
Whilst the staff at Linley and Simpson are generally friendly people who try to be helpful, our experience with this letting agency has not been a good one. To name a few of our grievances: - It takes an age to get a response to any of our emails, we are still waiting in January for repairs which ... Read Full Review
Comments on Agent Fees
Fees are in line (if extremely overpriced) with other agencies in the area, however the fees are ridiculous when the most basic and fundamental errors are made in paperwork and communication which tenants are paying for.
Comments (0)Whilst the staff at Linley and Simpson are generally friendly people who try to be helpful, our experience with this letting agency has not been a good one. To name a few of our grievances:
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Unhappy Tenant said about Linley & Simpson
Services : Letting( As a Tenant )Date: 16th Jan 2018
Whilst the staff at Linley and Simpson are generally friendly people who try to be helpful, our experience with this letting agency has not been a good one. To name a few of our grievances:
- It takes an age to get a response to any of our emails, we are still waiting in January for repairs which we reported in October.
- The house was unclean upon moving in and often not as described in the inventory.
- Basic mistakes (such as incorrect spelling of names and dates of tenancy not adding to the number of months described) were made in the contract we were sent which was not changed until multiple requests. This was a contract which we were charged over £100 in admin fees for them to write.
- On average it takes around 2 weeks to receive any response from our landlord through Linley and Simpson, taking almost a month to get a new washing machine installed after we reported our original machine to be broken.
- We have found unexpected fees sprung on us after paying the initial fees for a change of tenant.
There is not one big problem with Linley and Simpson, they are just slow and generally unprofessional. I will never be using this agency again following this tenancy.
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Linley and Simpson were ...
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5 Star Review
By : 'Julie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : YO32
21 Sept 2016
People found this helpful0
Linley and Simpson were fantastic agents for us.. Adam Lowman and the team were professional and attentive throughout the whole process of the sale.. I have never felt the need to reveiw any service before but Linley and Simpson went the extra mile and deserve recognition for this!.. A big thankyou ... Read Full Review
Comments on Agent Fees
Good..
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Julie Liddell said about Linley & Simpson
Services : Sales( As a Vendor )Date: 20th Sep 2016
Linley and Simpson were fantastic agents for us.. Adam Lowman and the team were professional and attentive throughout the whole process of the sale.. I have never felt the need to reveiw any service before but Linley and Simpson went the extra mile and deserve recognition for this!.. A big thankyou to everyone at the York branch and certainly not forgetting Sarah Hillyard from Leeds for seeing it through so smoothly to the end!. You are all highly reccomended..
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Cheap fees and that is the ...
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1 Star Review
By : 'drivenmadbyestateagents'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : YO26
21 Jun 2016
People found this helpful2
Cheap fees and that is the way they work the agency. Disorganised and wholly uncaring and really only use them as a letting agent on a fully managed basis if you want shoddy work and no commitment to representing the... Read Full Review
What agent could do to change your mind?
low.
Comments on Agent Fees
low.
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drivenmadbyestateagents said about Linley & Simpson
Services : Letting( As a Owner )Date: 20th Jun 2016
Cheap fees and that is the way they work the agency. Disorganised and wholly uncaring and really only use them as a letting agent on a fully managed basis if you want shoddy work and no commitment to representing the landlord
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<pre><strong>Customer Complaints Handling<br /></strong><br /><strong>Procedure<br /></strong><br />Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:<br /><br />- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.<br /><br />- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.<br /><br />- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.<br /><br />- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk<br /><br />- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.</pre>
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Last updated at 5/22/2012, 4:56:07 AM by allAgents
