By : 'Oliver' Services : 2 Would you recommend ? : No Postcode : SW4
1 May 2025
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KFH is easily the worst company to use when looking a house to rent.
Specifically, I've received 3 emails today alone from 3 different agents (Annabel Edwards, Faruk Idris, Shyanne Sheree), all sending me properties in the wrong area, price range and the rest. I've called up three times to tell... Read Full Review
Oliver Rising said about Kinleigh Folkard & Hayward
Services : 2Date: 1st May 2025
KFH is easily the worst company to use when looking a house to rent.
Specifically, I've received 3 emails today alone from 3 different agents (Annabel Edwards, Faruk Idris, Shyanne Sheree), all sending me properties in the wrong area, price range and the rest. I've called up three times to tell them the spec, when I've had to use them to view a property I've liked on Rightmove. They tell me that they've amended my records and still send me this garbage. I've told them to delete me from their distribution lists, but every time an email comes from somebody with more rubbish.
One of the properties I went to see that they'd advertised, they used very old pictures, and the agent who took me round admitted to never having seen the property and it being in worse condition than he could have imagined. I appreciated his honesty but why are they not viewing properties before assigning a price? I can still see the same property, with the same pictures and description on Rightmove so many people will end up going through the same process. The agent in question, Jay Aoun, actually called me afterwards to apologise again how bad it actually was.
We want to rent a house, to then potentially buy a house. Both of those commissions they might have received, they won't be receiving. I wouldn't mind but I've been experiencing this since February.
I can only imagine how terrible the service actually is you're on the other side too - aka, actually with a house looking to rent. They've shown no care or due diligence and not worth your money.
I know this comes across quite hyperbolic, but having dealt with other agents in the area, such as Hawes & Co and Ellisons, I can truly say that KFH are quite literally the bottom rung and by a long way.
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Kinleigh Folkard and Hayward, ...
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5 Star Review
Roman
By : 'Mark' Services : Letting( As a Owner ) Rent PCM : £1600 Would you recommend ? : Yes Postcode : SW18
9 Aug 2023
People found this helpful0
Kinleigh Folkard and Hayward, Earlsfield
KFH have let and managed one of my Earlsfield properties for nearly 20 years.
On the plus side, I have always found them - both lettings and management - to be professional, courteous, helpful and, mostly, effective. I have had a succession of... Read Full Review
Mark Toogood said about Kinleigh Folkard & Hayward
Services : Letting( As a Owner )Date: 8th Aug 2023
Kinleigh Folkard and Hayward, Earlsfield
KFH have let and managed one of my Earlsfield properties for nearly 20 years.
On the plus side, I have always found them - both lettings and management - to be professional, courteous, helpful and, mostly, effective. I have had a succession of managing agents to whom I have been able to talk to on a one-to-one basis as required. These agents have organised, for example: recurrent requirements (such as the legal necessity for electrical inspection); re-lettings (which they simplify and involve me only when key decisions are required); and , maintenance and repair contractors. I can see that they are fair to tenants and advocate for them (to me as the landlord) when necessary. On the less positive side, there is staff turnover and one regularly has to make the acquaintance of a new property manager. That said, they always hire good people and that never disrupts the standard of service.
All-in-all, my experience is that if you are willing to pay for the service (which can be upwards of 15 percent), KFH are worth it.
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Changing Management Agents ...
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Caroline
By : 'Le' Services : Letting( Property Management ) Rent PCM : £1450 Would you recommend ? : Yes Postcode : S18
19 Apr 2016
People found this helpful0
Changing Management Agents from overseas was not an easy task and even with looming deadlines, at times I thought we would never get to the end of the paperwork, the emails, the forms. Luckily we had Caroline Basma on hand from KFH, 334 Garratt Lane, Earlsfield to guide us through the process.... Read Full Review
Changing Management Agents from overseas was not an easy task and even with looming deadlines, at times I thought we would never get to the end of the paperwork, the emails, the forms. Luckily we had Caroline Basma on hand from KFH, 334 Garratt Lane, Earlsfield to guide us through the process. Caroline was persistent, organised and efficient and I really felt like she had our interests to heart. She took a special interest in our requirements and ensured that both us and our tenants were well represented.
So, a BIG thank you to Caroline ; I am sure it took effort from many parties but thanks to you for being the glue holding the process together.
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We had numerous issues with ...
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1 Star Review
By : 'Disgruntled' Services : Letting( As a Tenant ) Would you recommend ? : No
26 Jan 2012
People found this helpful10
We had numerous issues with the property we rented (boiler, shower, fixtures & fittings). When problems were reported KFH were rude on the phone and displayed a complete lack of urgency in fixing any problems! Never rent property through... Read Full Review
Disgruntled tenant said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 26th Jan 2012
We had numerous issues with the property we rented (boiler, shower, fixtures & fittings). When problems were reported KFH were rude on the phone and displayed a complete lack of urgency in fixing any problems! Never rent property through KFH!!!
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