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Balham, London SW12
3.7/5, 26 Reviews
73% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
43% letting fee satisfaction
James Pendleton Estate Agents’ Clapham South and Balham office is the company’s flagship office and acts as a kind of mother ship; every week, almost every member of the team will pass in and out of this office’s doors, often for a meeting in the boardroom. An impressive glass walled centrepiece, the boardroom has
been designed with openness in mind; whether passing by or stopping for a chat with the team, the inner workings of James Pendleton Estate Agents are clearly visible to all of our clients.
The front of James Pendleton Estate Agents’ Clapham South office – and indeed all of the company’s offices – is reminiscent of a comfortable reception room. Stylish soft furnishings, wood flooring and warm lighting provide a welcoming atmosphere for our clients, making a chat with our team a pleasant and inviting affair during what can be a stressful time. James Pendleton put real thought and energy into making the property search experience as hassle free as possible. We hope our efforts to step into our clients’ shoes are evident from the moment you step through our door; certainly the awards on display at Clapham South are testament to an exemplary level of service.
The office has for many years been (and still remains) first choice for most people looking for an Estate Agents in Clapham South and Balham. Our office leads the local market by a considerable margin in terms of the number of properties annually sold and let, and covers a number of sought after areas including the ever popular Nightingale Triangle.
Latest Reviews
Rachael O\'Flynn
Unhappy tenant. We looked after the property like
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £425,000 | £1,000,000 |
| Lettings | 100% | 43% | £823 | £1,450 |
Areas covered
- Fulham & Chelsea
- Lambeth
- SW1
- SW10
- SW11
- SW12
- SW17
- SW18
- SW4
- SW6
- SW9
- Wandsworth
Address
James Pendleton Estate Agents
53-55 Balham Hill, London, Greater London
SW12 9DR
020 8673 7777
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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- OnTheMarket
- Rightmove
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Social Media
Rankings
Latest Properties
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James Pendleton Estate Agents Branches (View All 9)
We received a very ...
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5 Star Review
Gil
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW17
9 Feb 2024
People found this helpful0
We received a very professional service from all the consultants/agents Gil at James Pendleton. Thanks for great service from Matthew Gilmour and Suzan Salih and the rest of the team! Much... Read Full Review
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We received a very professional service from all the consultants/agents Gil at James Pendleton.
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A Comrie said about James Pendleton Estate Agents
Services : Letting( As a Owner )Date: 9th Feb 2024
We received a very professional service from all the consultants/agents Gil at James Pendleton.
Thanks for great service from Matthew Gilmour and Suzan Salih and the rest of the team! Much appreciated.
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Excellent service all round. ...
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5 Star Review
Amelia
By : 'Rachael'
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : SW12
15 Dec 2023
People found this helpful0
Excellent service all round. I needed to sell at speed but without taking a financial hit. The valuation was fair, and the property was sold within a month. Amelia Murcott was a fantastic support throughout, moving obstacles quickly and always keeping me on the loop and keeping things moving across ... Read Full Review
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Rachael O\'Flynn said about James Pendleton Estate Agents
Services : Sales( As a Vendor )Date: 15th Dec 2023
Excellent service all round. I needed to sell at speed but without taking a financial hit. The valuation was fair, and the property was sold within a month. Amelia Murcott was a fantastic support throughout, moving obstacles quickly and always keeping me on the loop and keeping things moving across the buyer and the sale. Fair rates for the work involved and the excellent service. A real pleasure to work with. From the get go having spoken to numerous estate agents in the local area I opted to go with Pendeletons following a discussion with Edward. Sincere, honest and helpful. And I didn’t regret it… sale to completion happened within 3 months and I think they did a great job. Thank you Amelia!
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Some great members of ...
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5 Star Review
James
Sharon
By : 'Jane'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW12
8 Aug 2023
People found this helpful0
I've let my London property with JP for over 2 years now. Whilst I didn't have the greatest experience with a member of the initial lettings team, the property management and renewals service has been so good that I don't have plans to leave. I'd like to mention... Read Full Review
Comments (0)I've let my London property with JP for over 2 years now.
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Jane Beresford said about James Pendleton Estate Agents
Services : Letting( As a Owner )Date: 8th Aug 2023
I've let my London property with JP for over 2 years now.
Whilst I didn't have the greatest experience with a member of the initial lettings team, the property management and renewals service has been so good that I don't have plans to leave.
I'd like to mention Sharon Chattalis and James Smith as exceptional. JP is really lucky to have them.
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Absolutely disgraceful ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12
18 Dec 2017
People found this helpful0
Absolutely disgraceful outfit. Staff dont communicate with each other, total lack of respect for tenants, rip off re fees and check out clean. Advertising flat as immaculate and charged us 360 to clean on exit even though x clean done . Shameful and disgusting. Do not... Read Full Review
Comments on Agent Fees
Extortionate
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Unhappy tenant. We looked after the property like said about James Pendleton Estate Agents
Services : Letting( As a Tenant )Date: 18th Dec 2017
Absolutely disgraceful outfit. Staff dont communicate with each other, total lack of respect for tenants, rip off re fees and check out clean. Advertising flat as immaculate and charged us 360 to clean on exit even though x clean done . Shameful and disgusting. Do not use.
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Absolutely disgusting ...
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1 Star Review
Jacob
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £1280
Would you recommend ? : No
Postcode : SW12
16 Jun 2017
People found this helpful1
Absolutely disgusting practices within this shambles of a company. Our landlord was allowed to rent his property out to us when all along Pendleton's were aware of his intent to sell. My flatmate and I had been living in one of Pendleton's properties for just one month when Pendleton's allowed him... Read Full Review
Comments on Agent Fees
HUGELY Overpriced. Absolutely obscene fees and the prices of the properties do not reflect their value or the service provided by these cowboys.
Comments (0)Absolutely disgusting practices within this shambles of a company. Our landlord was allowed to rent his property out to us when all along Pendleton's were aware of his intent to sell. My flatmate and I had been living in one of Pendleton's properties for just one month when Pendleton's allowed him to break the contract and serve us notice. They also had the property on the market to sell.
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Laura said about James Pendleton Estate Agents
Services : Letting( As a Tenant )Date: 15th Jun 2017
Absolutely disgusting practices within this shambles of a company. Our landlord was allowed to rent his property out to us when all along Pendleton's were aware of his intent to sell. My flatmate and I had been living in one of Pendleton's properties for just one month when Pendleton's allowed him to break the contract and serve us notice. They also had the property on the market to sell.
Our landlord was supposed to manage the property, but he did absolutely nothing but cause us problems and Pendleton's did not offer support.
We had problems with a mouse infestation. Then the property was left with no curtains or blinds in the bathroom or living room. Pendleton's felt this was a perfectly acceptable state for the property to be let in.
Our landlord was also given our deposits which he stored in his own account despite being asked numerous times to show us evidence this was being stored in ESCROW. Pendleton's ignored numerous requests to support us on this.
When we eventually moved out the landlord had promised to return our deposit early in exchange for us agreeing to him cutting the tenancy contract short. He refused to return it in full and Pendleton's did nothing to assist us in getting it back.
When I voiced my disgust I was met with a reply saying would you like me to forward this on to your landlord I said of course I would but that I refused to deal with him because he is so unprofessional. This was 6 months ago and I heard nothing back.
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Do not use if renting! ...
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2 Star Review
David
By : 'Rhona'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW12
24 Mar 2017
People found this helpful0
Do not use if renting! Completely disorganised and dishonest. I am a landlord and have had a number of issues starting with them losing my keys, then having the audacity to ask me to pay for replacement. Not informing me that they didn't have a full working set and then proceeding to blame each... Read Full Review
Comments on Agent Fees
Overpriced for service
Comments (2)Do not use if renting!
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Rhona said about James Pendleton Estate Agents
Services : Letting( As a Owner )Date: 24th Mar 2017
Do not use if renting!
Completely disorganised and dishonest. I am a landlord and have had a number of issues starting with them losing my keys, then having the audacity to ask me to pay for replacement. Not informing me that they didn't have a full working set and then proceeding to blame each other. They accept no responsibility for their actions and make no apologies for mistakes. Unfortunately I would not trust anything they tell you
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By : Lucy Adams
18 May 2017Rhona, I completely reiterate your comment "do not use". I too am a landlord and I have received substandard service. Consistent errors in figures and amounts paid, they are more interested ...
I have been a tenant for six ...
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1 Star Review
Stuart
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SW2
9 Mar 2017
People found this helpful1
I have been a tenant for six months and treated with total disrespect and neglect. Stuart Raynes is my agent and a total joke. He does not return calls or emails. Do not use this agency! 0%... Read Full Review
Comments on Agent Fees
Not worth it, he is a joke!
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Unhappy Tenant in Brixton said about James Pendleton Estate Agents
Services : Letting( As a Tenant )Date: 9th Mar 2017
I have been a tenant for six months and treated with total disrespect and neglect. Stuart Raynes is my agent and a total joke. He does not return calls or emails. Do not use this agency! 0% satisfaction.
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WARNING!! DO NOT USE JAMES ...
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1 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12
1 Nov 2016
People found this helpful1
WARNING!! DO NOT USE JAMES PENDLETON IF YOU ARE RENTING!! They have an appalling team of incompetent property management staff that never sort out maintenance issues. We were left with a bedroom that looked like a building site for 8 weeks this year, and 3 months last year. My sister and I had a... Read Full Review
Comments (1)WARNING!! DO NOT USE JAMES PENDLETON IF YOU ARE RENTING!! They have an appalling team of incompetent property management staff that never sort out maintenance issues. We were left with a bedroom that looked like a building site for 8 weeks this year, and 3 months last year.
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Rebecca said about James Pendleton Estate Agents
Services : Letting( As a Tenant )Date: 1st Nov 2016
WARNING!! DO NOT USE JAMES PENDLETON IF YOU ARE RENTING!! They have an appalling team of incompetent property management staff that never sort out maintenance issues. We were left with a bedroom that looked like a building site for 8 weeks this year, and 3 months last year.
My sister and I had a damp problem in the rear bedroom of our flat, which supposedly was addressed last year, which left us without a bedroom for a number of weeks. We were then told this year that they had to address the damp again, this time with a certified damp specialist rather than an over enthusiast handyman.
This year's work was carried out 8 weeks ago, leaving the room in utter chaos with patches of plaster all over the walls, skirting boards ripped off and furniture all over the place. We specifically asked James Pendleton prior to the commencement of the works that a painter/ decorator had been employed to make good at the end, we were assured they had. Unfortunately after numerous emails and phone calls we were left 8 weeks later with a bedroom that looks like a building site, whilst continuing to pay full rent.
In the meantime my sister ended up in intensive care and left London for a month to recover at our parents'. Again, we continued to persevere with James Pendleton but we didn't get any confirmation of when the work would be finished. As my sister had been through a massive trauma she was dreading her return to London, so I really wanted to make sure her room was as comfortable as possible. We even tried telling James Pendleton this, perhaps hoping that under the circumstances the room would be sorted out quickly. But after no response from James Pendleton I had to paint the room and reattach the skirting board myself, costs of materials coming out of my own pocket.
A massive warning that if you rent with James Pendleton they don't care if there are any maintenance issues with the property. They don't care if maintenance issues are left unfinished, and certainly don't expect any sort of compensation/ reduction in rent if work needs to be done to the property and you end up losing a bedroom. Plus you'll probably have to finish off the work yourself!
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By : Kate
1 Nov 2016Hello Rebecca, Chris, our head of Property Management will be getting in touch with you directly to discuss your concerns. Kind...
The James Pendleton team at ...
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5 Star Review
Tom
Ewen
By : 'Laura.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW12
20 Jan 2016
People found this helpful0
The James Pendleton team at the Balham Hill office are excellent. I cannot fault any aspect of the service which I received from them. Both Ewen Bunting and Tom Harvey have rock solid local knowledge and give honest, genuine and helpful advice. I was kept fully informed by Tom throughout the... Read Full Review
What agent could do to change your mind?
I paid 1.5 % commission and it was money well spent.
Comments on Agent Fees
I paid 1.5 % commission and it was money well spent.
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Laura. Balham. said about James Pendleton Estate Agents
Services : Sales( As a Vendor )Date: 20th Jan 2016
The James Pendleton team at the Balham Hill office are excellent. I cannot fault any aspect of the service which I received from them. Both Ewen Bunting and Tom Harvey have rock solid local knowledge and give honest, genuine and helpful advice. I was kept fully informed by Tom throughout the process and always was treated like a name and not a number. Dealing with people who have real empathy and a good sense of humour made my selling process far less difficult. I also have no doubt that the efficiency of the James Pendleton office, quality of attention to detail with the marketing and positive approach of all the staff are reasons why my property sold to the right buyer so quickly. A definite 10 out of 10.
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Right from the beginning of ...
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5 Star Review
Ewen
Tom
By : 'A'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW12
15 Jan 2016
People found this helpful0
Right from the beginning of the process James Pendleton were excellent. Ewen Bunting who heads up the Clapham South office was highly professional, knew the area thoroughly and most importantly knew how to place our house within the market achieving the sale price we were looking for. During the... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Right from the beginning of the process James Pendleton were excellent. Ewen Bunting who heads up the Clapham South office was highly professional, knew the area thoroughly and most importantly knew how to place our house within the market achieving the sale price we were looking for. During the sale we dealt on a regular basis with Tom Harvey who was always happy to help, efficient and did everything necessary to ensure we completed on time. Tom was always great to deal with, pushed the sale forward, dealt well with the solicitors and would let us know immediately if we needed to be involved. Also, all the viewings we had were all serious buyers. Ewen and the team made sure there were no time wasters and gave full feedback on everyone who saw the property.
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A Robinson said about James Pendleton Estate Agents
Services : Sales( As a Vendor )Date: 15th Jan 2016
Right from the beginning of the process James Pendleton were excellent. Ewen Bunting who heads up the Clapham South office was highly professional, knew the area thoroughly and most importantly knew how to place our house within the market achieving the sale price we were looking for. During the sale we dealt on a regular basis with Tom Harvey who was always happy to help, efficient and did everything necessary to ensure we completed on time. Tom was always great to deal with, pushed the sale forward, dealt well with the solicitors and would let us know immediately if we needed to be involved. Also, all the viewings we had were all serious buyers. Ewen and the team made sure there were no time wasters and gave full feedback on everyone who saw the property.
We were very impressed with the level of professionalism at James Pendleton and would have no hesitation in recommending them or using them again.
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I’ve never left online ...
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5 Star Review
Ewen
By : 'mborla'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
9 Dec 2015
People found this helpful0
I’ve never left online reviews but this time I want to thank Ewen and his team for the great job they did with the selling of my flat and the buying of my new house. Professional, friendly , always available and able to manage tricky situations. Ewen and Tom were absolutely great! So... Read Full Review
Comments (0)I’ve never left online reviews but this time I want to thank Ewen and his team for the great job they did with the selling of my flat and the buying of my new house.
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mborla said about James Pendleton Estate Agents
Services : Sales( As a Buyer )Date: 9th Dec 2015
I’ve never left online reviews but this time I want to thank Ewen and his team for the great job they did with the selling of my flat and the buying of my new house.
Professional, friendly , always available and able to manage tricky situations. Ewen and Tom were absolutely great! So pro-active but never annoying with chasing me up.
We were regularly in contact. They gave me good advises and suggestions. I highly recommend them.
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Tom was excellent from start ...
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5 Star Review
Tom
Ewen
By : 'Duncan'
Services : Sales( As a Buyer )
Sold price : £580000
Would you recommend ? : Yes
Postcode : SW17
24 Nov 2015
People found this helpful0
Tom was excellent from start to finish. He was professional, honest, friendly (with a good sense of humour) and highly organised, and demonstrated excellent skills as a mediator / negotiator. Tom provided valuable insight into the end-to-end house buying process (and potential pitfalls), and... Read Full Review
What agent could do to change your mind?
N/A
Comments on Agent Fees
N/A
Comments (0)Tom was excellent from start to finish. He was professional, honest, friendly (with a good sense of humour) and highly organised, and demonstrated excellent skills as a mediator / negotiator.
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Duncan L said about James Pendleton Estate Agents
Services : Sales( As a Buyer )Date: 24th Nov 2015
Tom was excellent from start to finish. He was professional, honest, friendly (with a good sense of humour) and highly organised, and demonstrated excellent skills as a mediator / negotiator.
Tom provided valuable insight into the end-to-end house buying process (and potential pitfalls), and worked hard to ensure an extremely fast completion.
We thoroughly enjoyed our experience with both Tom and James Pendleton, and will definitely be employing their services when we decide to sell our flat in the future!
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Tom was very helpful from the ...
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5 Star Review
Tom
Ewen
By : 'Sara,'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW4
8 Nov 2015
People found this helpful0
Tom was very helpful from the outset, from picking us up at Clapham Junction to view a number of flats and to guiding us through the purchase of the property we finally chose. He was always quick to respond to any queries we had. His colleague Ewan was also helpful when Tom was away. Laura from the ... Read Full Review
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Sara, David & Charlotte Pease-Watkin said about James Pendleton Estate Agents
Services : Sales( As a Buyer )Date: 8th Nov 2015
Tom was very helpful from the outset, from picking us up at Clapham Junction to view a number of flats and to guiding us through the purchase of the property we finally chose. He was always quick to respond to any queries we had. His colleague Ewan was also helpful when Tom was away. Laura from the James Pendleton Angel Department also offers a very good after purchase service. We would not hesitate to recommend them.
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I'm as weary of estate agents ...
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5 Star Review
Tom
By : 'Lucy'
Services : Sales( As a Buyer )
Sold price : £1000000
Would you recommend ? : Yes
Postcode : SW4
12 Oct 2015
People found this helpful0
I'm as weary of estate agents as the next person & I am not really one to leave online reviews, good or bad....but I have to say that Tom (and the JP team) were excellent in helping along the process of us purchasing our family home & hence this note. Tom was straight forward, fair and very ... Read Full Review
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Lucy Blair said about James Pendleton Estate Agents
Services : Sales( As a Buyer )Date: 11th Oct 2015
I'm as weary of estate agents as the next person & I am not really one to leave online reviews, good or bad....but I have to say that Tom (and the JP team) were excellent in helping along the process of us purchasing our family home & hence this note. Tom was straight forward, fair and very good at communicating. For once, it didn't feel like we were being taken for a ride with only the vendors interests being considered by the estate agent. We requested quite a bit of access to the property through the purchase process, with architects, structural engineers and builders and Tom was very accommodating & helpful with all of this. We were very happy with the "after sale" service too that JP offered also & would recommend Tom and his team to anyone buying or selling in the Clapham area.
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Tom Harvey has been a breath ...
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5 Star Review
Tom
By : 'Tim'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW2
19 Jun 2015
People found this helpful0
Tom Harvey has been a breath of fresh air throughout the so often tedious process of trying to buy in the London market. He quickly grasped what we wanted and didn't waste our tim as a consequence of trying to sell anything on the books. Really knows his patch and has been very helpful in helping... Read Full Review
Comments (0)Tom Harvey has been a breath of fresh air throughout the so often tedious process of trying to buy in the London market.
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Tim Trueman said about James Pendleton Estate Agents
Services : Sales( As a Buyer )Date: 18th Jun 2015
Tom Harvey has been a breath of fresh air throughout the so often tedious process of trying to buy in the London market.
He quickly grasped what we wanted and didn't waste our tim as a consequence of trying to sell anything on the books.
Really knows his patch and has been very helpful in helping us with our first dealings with Lambeth.
Will definitely use Romm and his company again.
Tim ,Ceri,Emily Trueman
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Tom was a fantastic help ...
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5 Star Review
Tom
By : 'Hari'
Services : Sales( As a Vendor )
Sold price : £615000
Would you recommend ? : Yes
Postcode : SW4
27 May 2015
People found this helpful0
Tom was a fantastic help throughout the whole process. His natural energy and drive really steered the process and we really relied on his sound counsel to navigate the rollercoaster journey of selling/buying a flat whilst in a chain. He took the initiative to drive conversations with solicitors... Read Full Review
Comments (0)Tom was a fantastic help throughout the whole process. His natural energy and drive really steered the process and we really relied on his sound counsel to navigate the rollercoaster journey of selling/buying a flat whilst in a chain. He took the initiative to drive conversations with solicitors (both ours and the purchaser's) and kept me fully informed at all stages of the process - often accepting our calls at very unsociable hours! We can't recommend Tom enough and can honestly say future sellers will not be disappointed with his commitment to delivering client outcomes.
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Hari and Joanna Thatai said about James Pendleton Estate Agents
Services : Sales( As a Vendor )Date: 26th May 2015
Tom was a fantastic help throughout the whole process. His natural energy and drive really steered the process and we really relied on his sound counsel to navigate the rollercoaster journey of selling/buying a flat whilst in a chain. He took the initiative to drive conversations with solicitors (both ours and the purchaser's) and kept me fully informed at all stages of the process - often accepting our calls at very unsociable hours! We can't recommend Tom enough and can honestly say future sellers will not be disappointed with his commitment to delivering client outcomes.
Regards,
Hari and Joanna Thatai
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We recently sold our property ...
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5 Star Review
Ewen
By : 'ClaphamSouth'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW12
27 May 2015
People found this helpful0
We recently sold our property through James Pendleton. From start to finish the team, and Ewen in particular, were nothing short of outstanding. I was hugely impressed by the level of service and the quality of the property details they produced (both online and in hard copy). Ewen was always quick ... Read Full Review
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ClaphamSouth said about James Pendleton Estate Agents
Services : Sales( As a Vendor )Date: 26th May 2015
We recently sold our property through James Pendleton. From start to finish the team, and Ewen in particular, were nothing short of outstanding. I was hugely impressed by the level of service and the quality of the property details they produced (both online and in hard copy). Ewen was always quick to respond to my phone calls and emails, and his words of advice as we moved through the sale process were measured and very helpful. We wouldn't hesitate to sell our property through James Pendleton in the future and recommend them most strongly.
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Tom
Ewen
By : 'Brad'
Services : Sales( As a Vendor )
Sold price : £495000
Would you recommend ? : Yes
Postcode : SW4
19 May 2015
People found this helpful0
James Pendelton and Tom Harvey were excellent. They sold the property extremely quickly and were in regular contact with us. They know the trade, work hard for you but aren't too pushy, come across as honest and sincere which in this business is rare. They delivered 100% of what they said they... Read Full Review
Comments (0)James Pendelton and Tom Harvey were excellent. They sold the property extremely quickly and were in regular contact with us. They know the trade, work hard for you but aren't too pushy, come across as honest and sincere which in this business is rare. They delivered 100% of what they said they would. I would recommend them to friends and family alike!
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Brad Porter said about James Pendleton Estate Agents
Services : Sales( As a Vendor )Date: 18th May 2015
James Pendelton and Tom Harvey were excellent. They sold the property extremely quickly and were in regular contact with us. They know the trade, work hard for you but aren't too pushy, come across as honest and sincere which in this business is rare. They delivered 100% of what they said they would. I would recommend them to friends and family alike!
Brad
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4 Star Review
By : '43b'
Services : Letting( As a Tenant )
Rent PCM : £823
Would you recommend ? : Yes
Postcode : SW12
4 Aug 2014
People found this helpful1
I've been with James Pendleton for five years now. They're quick to respond, courteous, and can be relied upon to help when I need them. They don't manage my property (it's managed by the landlady herself), but on occasions where the landlady has been difficult to deal with / absent, they've always ... Read Full Review
Comments on Agent Fees
James Pendleton charge me £80 to renew my lease each year, which from the look of it seems to be on the lower side for agency fees. My check-in fee was £120, but that was 5 years ago so has likely increased by now. In general I can\'t consider the fees extortionate, they seem quite reasonable when compared to other agencies.
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43b said about James Pendleton Estate Agents
Services : Letting( As a Tenant )Date: 3rd Aug 2014
I've been with James Pendleton for five years now. They're quick to respond, courteous, and can be relied upon to help when I need them. They don't manage my property (it's managed by the landlady herself), but on occasions where the landlady has been difficult to deal with / absent, they've always managed to come through for me.
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5 Star Review
By : 'Frank'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : SW12
10 Dec 2013
People found this helpful0
I am really glad to be able to make some comments, particularly as I have seen some negative reviews, which I can only assume must be someone trying to sabotage the good name of James Pendleton. I am in the process of finding a property and was pleased to speak to some people who strongly... Read Full Review
Comments (0)I am really glad to be able to make some comments, particularly as I have seen some negative reviews, which I can only assume must be someone trying to sabotage the good name of James Pendleton. I am in the process of finding a property and was pleased to speak to some people who strongly recommended them. It was in a local pub of mine and quite by chance I overheard someone talking about James Pendleton. I asked them why they thought they were good and they spoke highly of one of the negotiators called Lewin. They said how helpful he was all the way through their sale.
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Frank said about James Pendleton Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 10th Dec 2013
I am really glad to be able to make some comments, particularly as I have seen some negative reviews, which I can only assume must be someone trying to sabotage the good name of James Pendleton. I am in the process of finding a property and was pleased to speak to some people who strongly recommended them. It was in a local pub of mine and quite by chance I overheard someone talking about James Pendleton. I asked them why they thought they were good and they spoke highly of one of the negotiators called Lewin. They said how helpful he was all the way through their sale.
Coincidentally enough, I was put through to Lewin when I rang their office, and told him that he was highly thought of. What a nice chap, and I agreed with the man in the pub, he was indeed helpful, and continuing to be so as I am still searching for the right property. This site is like Trip Advisor, and I am sure some people think they have an axe to grind, but I speak as I find, and would not want to go to any other agents, as I have had dealings with others, some good some not so good. What I want is someone helpful, proactive And genuinely interested in what I want. I do hope to find the right home, and it would be good if it was through James Pendleton.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Regulating Bodies
The Property Ombudsman came into being on 1 May 2009. Formerly, the Ombudsman for Estate Agents (OEA), the name change was made to reflect the broader jurisdiction in relation to complaints we are now able to deal with, e.g. Sales, Lettings, commercial and overseas.
The Ombudsman for Estate Agents (OEA) Scheme was established on 1 January 1998. The Scheme is open to all those firms of estate agents with a principal, director or partner who is a member of the National Association of Estate Agents (NAEA) or Royal Institution of Chartered Surveyors (RICS); to all corporate estate agents, defined as those who are subsidiaries of a bank, building society or insurance company, or are themselves quoted on the Stock Exchange and to other estate agents who are sponsored and seconded by existing member agents. From June 2006, the OEA extended its services to Lettings and Property Management agents.
By dealing with a Member of the TPO, the public may be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.
With effect from 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT) and which investigates complaints against estate agents. The TPO is one of the schemes approved by the OFT.
Many estate agents have in addition agreed to follow the TPO Code of Practice for Residential Estate Agents, approved by the OFT under its Consumer Codes Approval Scheme. Estate agents signing up to this Code of Practice are required to provide additional consumer protection that goes beyond that required by the law. They can be recognised by the joint TPO/OFT approved code logos which they display. Registered agents, who do not voluntarily accept the Code of Practice obligations of the OEA Scheme, are not entitled to show the OFT approved code logo.
Lettings and property management agents who join the TPO also subscribe to the Code of Practice for Letting Agents. We are currently seeking approval from the OFT under its Consumer Codes Approval Scheme.
The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.
The Ombudsman's role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, he will make an appropriate award of financial compensation or other action for example make an apology. Therefore, if you feel that you have been disadvantaged by the actions or inactions of a TPO member, you have access to an independent dispute resolution service and can be certain of receiving a fair and reasonable judgment of your complaint.
To find out more about the Property Ombudsman visit tpos.co.uk/. To speak to one of our team click here for details of your closest office.
Last updated at 2/8/2016, 12:02:14 PM by allAgents
