grchrrsn said about Isaac Anthony

Services : Letting( As a Tenant )Date: 2nd Mar 2011

"I would feel bad if this was our fault but it isn't"

To warn you, this is going to be quite long!!
My flatmate and I moved into a flat managed by Isaac Anthony around October 2009. The woman who showed us around the flat was very nice and helpful but unfortunately once you have signed the lease you receive a very different service.

Our first problems included a broken washing machine which on the inventory was listed as in perfect condition (the handle was missing and the cable had been chewed through by animals) so it was clear no one had had a very good look around. Our balcony was covered in dead plants which were left there from a previous tenant and not moved. The washing machine took around 3 weeks to solve.
The first thing to take note of is that Isaac Anthony will NEVER call or email back, they'll only ever get in contact with you if they want something. On the first week my flatmate decided to take a bath in the main bathroom, the plug got caught and the water would not drain. We called Isaac Anthony who didn't send anyone round for 2 weeks so we were stuck with dirty bath water for 2 weeks which is incredibly disgusting.

These problems were solved eventually but our main problem didn't come until around September 2010. We had been to renew our tenancy and had been advised that our landlord had declared himself bankrupt and that the property had now gone into receivership. We were advised that this was fine and not to worry about it and that basically our money would just get transferred to another company and that we needed to keep paying them as usual. Everything was fine until around November when we started receiving letters from a company called LSL stating that we needed to set up new standing orders to them (we were currently paying Isaac Anthony), we were quite worried about these letters so first of all my flatmate called Isaac Anthony and spoke to an advisor there who advised that he would get in contact with the receivers and see what the letters were about and call us back. We knew better than to believe that we would actually receive a call back by this point so I called the next day and spoke to the same advisor (he told me that he was dealing with it) and that everything would be fine and that he would call us back. We waited another week or 2 and we still hadn't received a call back so my flatmate calls them again because we were getting very worried about the letters at this point. A different advisor at Isaac Anthony tells us to bring in the letters, by this time it's almost Christmas. My flatmate is advised to bring the letters in that Friday but he can't so he comes in on the Saturday instead, the letters are photocopied by someone behind the desk and looked at so we assume that everything is fine and we go home for Christmas.
We get back from Christmas around the first week of January, we haven't received any more letters so we assume everything is fine and that Isaac Anthony have done their job. A week goes by and I receive a frantic answer phone message from my flatmate who has come back from work to find that there is a leaflet sellotaped to the door saying that the locks have been changed and a giving us a number to call. We call the number which then tells us it's out of office hours. We are panicking by this point so we call the Isaac Anthony emergency number - WHICH GOES TO VOICEMAIL! So we are locked out of our flat and luckily we had somewhere to stay but we had no access to our things and had to take the next day off work to try and sort it out.

We spoke to LSL the next morning who advised that they hadn't received any payment from Isaac Anthony and no one had contacted them to tell them that we even lived there. We managed to get new keys and pick them up from Reeds Rains who were our new letting agents and made our way over to the Manchester office. Once we were there we demanded to speak to someone about what had happened and we explained everything. The lady that we spoke to seemed shocked but wasn't apologetic at all. She was the same person who had told us to bring the letters in on the Friday. She phoned LSL and found out that they weren't even our letting agents anymore and advised us that they didn't even know that LSL existed, we told her that we had made numerous phone calls and bought the letters in which were photocopied. She advised that she had never seen any letters and made out that it was our fault for bringing them in on the Saturday instead of the Friday... by this point we were very angry/upset, the letters had been photocopied by someone else behind the desk so someone had seen them and we had mentioned the LSL by name twice over the phone.
Basically the lady that we spoke to was incredibly unapologetic and arrogant. She actually said '

The UK's Largest Customer Review Website for the Property Industry

benodin said about Isaac Anthony

Services : Letting( As a Tenant )Date: 30th Sep 2010

The service is fantastic until you take the keys then the comunication becomes non existant, you can actualy here the derisory tone in the voice when they talk to you.

They entered my property to do a routine inspection without giving me notice or without me even being there (thankfuly a friend was staying) when he heard them coming into the property, I made a copmlpaint but as usual didnt get a reply.

The UK's Largest Customer Review Website for the Property Industry

Emma said about Isaac Anthony

Services : Letting( As a Tenant )Date: 30th Sep 2010

We decided to give them a go as we had to move out of our previous house quick due to an awful student landlord and they seemed really helpful... big mistake.

Because we are students we had to fork out a large deposit for a guarantor, I have never had a problem with paying rent or with money so I can't see why I needed to get my mum involved.

We moved into our flat in January 2010 and we have never received a metre reading from them, so we have had to pay and remaining bills from the previous tenant. They claimed they couldn't get into the metre reading cupboard but it was unlocked the whole time, but it was only when E.On were sending us threating letters that we discovered this. We managed to get one reading from Key Properties as they rent out a lot of the flats here.

The code to get into the building changed a couple of weeks ago and they never bothered to tell us, what makes it even worse is that somebody from Isaac Anthony lives here so they know we needed the code!! Theres nothing worse than being stuck outside waiting for other people to let you in!

We had a problem with the washing machine, I reported it twice and nobody replied for a few days, so I decided to ring them. I explained that I thought it was something that was caught in the filter, however because of the design of the kitchen I wasn't sure how to get to the filter as there was wood blocking it. Instead of asking my landlord how to get to the filter they sent a plumber round who charged us

The UK's Largest Customer Review Website for the Property Industry

Moving Out said about Isaac Anthony

Services : Letting( As a Tenant )Date: 17th Aug 2010

Simply terrible service once you are a tenant with them. We waited for 8 weeks for a fob to get into our building, meaning we were left stranded outside until we could tailgate in. Then they took the money out of our deposit for it. Took 4 months to fix a washing machine that was leaking and spoiling the floor! We're moving out soon, no doubt that will throw up endless amounts of trouble with the deposit... great!

Try all you can to avoid this agent, they will not look after you.

The UK's Largest Customer Review Website for the Property Industry

Kanzen said about Isaac Anthony

Services : Letting( As a Tenant )Date: 2nd Aug 2010

Stay well away from Isaac Anthony lettings - a shambolic outfit who offered us nothing but a bad experience.

Even gaining the lease was problematic despite excellent credit history and both working for financial institutions - the problem came in that they never returned phonecalls and never acknowleged paperwork received.

I was at such a loose end, I even drove from Glasgow to Manchester just to hand in paperwork, despite sending two copies, they claim it never arrived!

Absolute useless. The emergency number they gave us, we had a water leak, was eventually returned 6 days after the emergency, needless to say we got our own engineer.

Grr.....they make me so angry!

The UK's Largest Customer Review Website for the Property Industry

jiayi said about Isaac Anthony

Services : Letting( As a Tenant )Date: 22nd Jun 2010

[[EDIT ORIGINAL START]]
Isaac Anthony Lettings never or ever try to get apartment from them!!! they are the worst agent i ever saw.the lady who follow our case was so arrogant,i just coming to rent an apartment,not beging her for anything.why she can treat us like we begging her?we were about to sign the contract,but my friend remind me that i should check the house again before sign the contract.they said they cant arrange an appointment for us ,but i said i will sign the contract another time when they can arrange an appointment for me to check the house again then.after a while they called back and said they can arrange an appointment for me now.But when i saw the apartment,i totally dissappoint!!! the fire alarm dropped off and the wall got lots of black mark,the shower got many water mark and the carpet got a very big coffee mark,the windows got lots of dust over it looks like didnt clean for ages,the drawer are broken.i understand that it is not a brand new apartment,but it shouldnt so dirty and dont even borther to fix the broken stuff.and i saw many other apartment before,usually the agent should find a cleaning company to clean the house before they rent it out.but this apartment,they didnt clean it at all.so i ask the agent if they can make the price a bit cheaper,so i could hire a cleaning team to clean it which will cost me 250 pounds,but the agent said they cant do it....and just sounds like i am annoying her.that was a terrible experience,i will never find that agent again.please dont find them if you dont wanna as pissed as i was!!!
[[EDIT ORIGINAL END]]


Never or ever try to get apartment from them!!! They are the worst agent I ever saw. The lady who follow our case was so arrogant, I just coming to rent an apartment, not beging her for anything. Why she can treat us like we begging her? We were about to sign the contract, but my friend remind me that I should check the house again before sign the contract. They said they can't arrange an appointment for us , but I said I will sign the contract another time when they can arrange an appointment for me to check the house again then. After a while they called back and said they can arrange an appointment for me now. But when I saw the apartment, I totally dissappoint!!! The fire alarm dropped off and the wall got lots of black mark, the shower got many water mark and the carpet got a very big coffee mark, the windows got lots of dust over it looks like didn't clean for ages, the drawer are broken. I understand that it is not a brand new apartment, but it shouldn't so dirty and don't even borther to fix the broken stuff. And I saw many other apartment before, usually the agent should find a cleaning company to clean the house before they rent it out. But this apartment, they didn't clean it at all. So I ask the agent if they can make the price a bit cheaper, so I could hire a cleaning team to clean it which will cost me 250 pounds, but the agent said they can't do it.... And just sounds like I am annoying her. That was a terrible experience, I will never find that agent again. Please don't find them if you don't wanna as pissed as I was!!!

The UK's Largest Customer Review Website for the Property Industry

Pay more and go for good quality Agents said about Isaac Anthony

Services : Letting( As a Owner )Date: 24th May 2010

Where do I start?

LANDLORDS - PLEASE READ:

As a fellow Landlord, one our worst fears as a Buy to let owner is leaving your property in the hands of an incapable, shambolic, unregulated and clueless Managing Estate Agent. Isaac Anthony fit that awful description, in their words, unusually well.

I cannot begin to describe the frustration and absolutely terrible level of maladministration that I have suffered by their incompetent staff.

I have:
- Sent over 6 emails without reply
- Rang and left 8 messages without a callback (although promised)
- Complained to the two Company Directors with no response

Who runs this 'Organisation'?? The Circus??? I will - when I have more time - look at reporting Isaac Anthony to Trading Standards or a Govermental Fraud agency as they advertise all sorts of services, charge you for them and then deliver none. That is the truth, my experience is summarised below.

Isaac Anthony claimed to have 'managed' my property for nearly a year - a brand new apartment - handed back to me dirty, damaged and with umpteen faults. Not only did IA not notify me of the faults as and when they happened - they told the Tenant's 'they were dealing with them and the Landlord was being unco-operative!!!" - that is unbelievable - I'm paying these 'people' to 'manage' my property, they have contacted me twice in 12 months... and guess what for... taking more money from me! (Once for a tenancy renewal and once for an EPC).

They have now taken nearly 11 weeks to resolve a Deposit dispute - granted this goes to a third party - however, I have been chasing for an update for the last two weeks (calls and emails at the beginning of the review) - I've had no reply.

LANDLORDS & TENANTS - Please avoid if you want peace of mind, go to an established, well regarded agent, i.e. pay the extra if necessary.

The UK's Largest Customer Review Website for the Property Industry

Mr. Patel said about Isaac Anthony

Services : Letting( As a Owner )Date: 20th May 2010

I have never had a problem with this agent the look after 2 Properties for me . Fresh Building then another in Quebec. The Operations Manager is called Nick I suggest you guys contact him.

The UK's Largest Customer Review Website for the Property Industry

DMX said about Isaac Anthony

Services : Letting( As a Owner )Date: 13th Mar 2010

A totally rubbish letting, don't use them under anmy circumstance, they are unhelpful rude and hang up on me everytime I call them!
They do not reference tenants and usually accept fake ones and then don't even tell you when the teant has moved out!
Totally diabolical and shame to law abiding citizens.

The UK's Largest Customer Review Website for the Property Industry

commonlysure said about Isaac Anthony

Services : Letting( As a Tenant )Date: 15th Feb 2010

[[EDIT ORIGINAL START]]
Isaac Anthony are shamefully terrible at what they do.

We rented with them a year, during which time they failed to acknowledge any of our complaints and ignored all requests for maintenance or repairs.

They also blatantly break the tenancy laws. They refused our wishes to move onto a statutory period tenancy, and made us pay fees to continue to our lease.

After a year, they have now tried to raise the rent, despite the fact that larger flats in our building are listed for less on their own website.

They are crooks. Don't let with them! If there were a no star rating, I would have chosen that.
[[EDIT ORIGINAL END]]


Isaac Anthony are shamefully terrible at what they do.

We rented with them a year, during which time they failed to acknowledge any of our complaints and ignored all requests for maintenance or repairs.

They refused our wishes to move onto a statutory period tenancy, and made us pay fees to continue to our lease.

After a year, they have now tried to raise the rent, despite the fact that larger flats in our building are listed for less on their own website.

Don't let with them! If there were a no star rating, I would have chosen that.

The UK's Largest Customer Review Website for the Property Industry

W said about Isaac Anthony

Services : Letting( As a Tenant )Date: 30th Jan 2010

Once I'd agreed to move into a flat, I went to the flat to collect keys and sign forms...

...and after waiting I got told I had to go to the office to sign, collect keys and then if anything was missing from the flat I had next to no time to report it.

All problems I've reported have gone unheeded. I've never spoken to the same person twice and they just do not reply to emails - even from addresses that they've emailed me from!

They have literally done bugger all for me, and are by far the worst agents I have ever been with.

The UK's Largest Customer Review Website for the Property Industry

Wilson said about Isaac Anthony

Services : Letting( As a Tenant )Date: 12th Oct 2009

The UK's Largest Customer Review Website for the Property Industry

has said about Isaac Anthony

Services : Letting( As a Owner )Date: 9th Apr 2009

The UK's Largest Customer Review Website for the Property Industry