Avoid using this company the valuation completed on a property I am buying is less than the purchase price from 2yrs ago and thousands lower than a new home report or the sale prices of similar properties in the same area. Despite being presented with this information the surveyor refused to review ... Read Full Review

Terrible communication when questioned a valuation, which they valued 14k under value. Told to contact lender. dreadful would not... Read Full Review

was not happy with the valuation placed on my property. When the surveyor visited we discussed the valuation and I expressed my concern that it was a little on the low side. He assured me that this was standard procedure and that we would get a feeding frenzy and go to a closing date (which we... Read Full Review

Flat i'm buying has a £90K valuation on the home report, Santander made a mistake processing my mortgage application and did their own desk valuation (£78K) instead of using the home report. To solve the down valuation dispute, Santander paid HDG to carry out a second 'in person'... Read Full Review

Used HDG through Countrywide after much influence from the Estate Agent advising as they were all the one group, they had a great relationship with them an affinity as their aim was getting our house on the market. Surveyor turned up 2 hours late, which seriously disrupted our day, he also forgot... Read Full Review

Overall would not recommend this surveyor.. In the current property market not easy to sell/buy houses and in my opinion the choice of language used within the home report was nothing short of protectionism in case of any comeback. While appreciate that this is now common in surveying reports the... Read Full Review

Extremely poor service customer service. They did not supply a 'Buy to Let' valuation with a hoom report (Now standard practice with most Surveyors in Glasgow as 2012) then refused to perform a refresh on the home report. Staff abrupt and arrogant. Avoid if... Read Full Review

I was surprised to read about so many negative experiences. I used Harvey Donaldson and Gibson for my home report on 10 May 2012, and have been very impressed with their communication and ability. Although the reports weren't perfect (as the properties weren't perfect), they did seem to find... Read Full Review

I decided to bypass the estate agent when it came to organising my Home Report and go direct to a chartered surveyors. Obviously this was due to cost as the estate agents are really taking advantage of sellers when it comes to this. After a few phone calls and online quotes I was contacted by... Read Full Review

Completed a valuation of our property and refused to acknowledge that an en-suite facility was indeed en-suite (it is linked to a bedroom, has a door to it, shower, toilet and sink - what else is it?!) and suggested that a room at the rear of our house was a converted outhouse, was thin-bricked,... Read Full Review

They left the front door of my unoccupied property open for 2 days, it could have been more if I hadn't went over to check everything. I wasn't notified of their visit and had to call my estate agents to find out who had been in. I complained and didn't get an apology and when I received my home... Read Full Review

They completed my Home Report and I challenged several points that I did not feel were accurate (eg saying central heating was switched off and may be illegally positioned, when in fact it was switched on and was a brand new system under guarantee). They refused to correct anything and... Read Full Review

Requested a refreshed home report to show that repairs to rainwater fittings had been made. Received exactly the same report as previous one with no amendments showing repairs had been carried out. Has now slowed up house sale process causing great... Read Full Review

Bought a property using their home report. They missed dry rot out of the report which cost... Read Full Review

As recommended by the Estate Agents I used Harvey Donaldson & Gibson for the home report, They spent half hour looking round the house, 15 Minutes in his car writing & sending his report. Sent me a load of rubbish via the Internet and have now tried to claim... Read Full Review

Home report done 27/07/09. Informed the office and the Surveyor that I had since put in new electric heating. They still have not rectified this on the Home Report. Extremely annoyed at their lack of communication. Not acceptable service for the Feewhich they have in... Read Full Review

I used their Glasgow office to do a Home Report for the sale of my property.They described the windows as 'poor' and single glazed despite the fact they had been fully renovated and double glazed. Despite repeated efforts to rectify factual errors they refused to do so. I shall now complain to RICS ... Read Full Review

They carried out a home report on a property I'm interested in. Nothing in it which a five year old wouldn't have written. They just described the property, that's all. It is a bungalow and they said it has a lift! Theyalso said it's connected to mains drainage when it... Read Full Review

They carried out our Home report. Not only is it full of standard clauses which don't refer to my property, they never completed the amended... Read Full Review