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Mapperley, Nottingham NG3
2.8/5, 15 Reviews
47% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
70% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 50% | £280,000 | £11,795,000 |
| Lettings | 100% | 70% | £450 | £1,200 |
Address
Frank Innes
968 Woodborough Road, Nottingham, Nottinghamshire
NG3 5QS
0115 971 3257
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Frank Innes Branches (View All 24)
Lettings ...
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5 Star Review
rylie
By : 'Isabel'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : NG5
27 Jun 2023
People found this helpful0
Your location Frank Innes Sales and Letting Agents Mapperley 968 Woodborough Rd, Mapperley, Nottingham NG3 5QS Estate agent Isabel Mcelroy 21 points an hour ago Rylie kenmuir of Mapperly Frank Innes Has Been Absolutely Fantastic! Rylie has been attentive... Read Full Review
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Isabel said about Frank Innes
Services : Letting( As a Tenant )Date: 27th Jun 2023
Your location
Frank Innes Sales and Letting Agents Mapperley
968 Woodborough Rd, Mapperley, Nottingham NG3 5QS
Estate agent
Isabel Mcelroy
21 points
an hour ago
Rylie kenmuir of Mapperly Frank Innes Has Been Absolutely Fantastic! Rylie has been attentive and very helpful from start to finish and is very enthusiastic about her work. Rylie has kept me in the loop all the way and answered all my questions. She has called and emailed me threw the whole process. Rylie has kept my mind at ease and guided me threw the whole process making it stress free and a pleasant experience! (Which isn't usually the case when moving or looking for another property) I would highly recommended Rylie and her team as they are all enthusiast about their job roles and make it their priority to keep you in the loop. The team provide a high standard experience. Thankyou To Rylie and the team for all the support and help they have provided me with. Highly recommended ⭐⭐⭐⭐⭐
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Riley At Frank Innes Mapperly ...
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5 Star Review
Riley
By : 'Isabel'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : NG5
23 Jun 2023
People found this helpful0
Riley At Frank Innes Mapperly Has Been Extremely Helpful From Start To Finish! She Has Made Me Feel At Ease And Guided Me Threw Each Step Which Has Gone Very Smooth. Riley Has A Great Work Ethic And Makes Sure She Is Very Thorough When Taking Me Threw Each Step And Shows Great Enthusiasm In Her... Read Full Review
Comments (0)Riley At Frank Innes Mapperly Has Been Extremely Helpful From Start To Finish! She Has Made Me Feel At Ease And Guided Me Threw Each Step Which Has Gone Very Smooth.
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Isabel said about Frank Innes
Services : Letting( As a Tenant )Date: 23rd Jun 2023
Riley At Frank Innes Mapperly Has Been Extremely Helpful From Start To Finish! She Has Made Me Feel At Ease And Guided Me Threw Each Step Which Has Gone Very Smooth.
Riley Has A Great Work Ethic And Makes Sure She Is Very Thorough When Taking Me Threw Each Step And Shows Great Enthusiasm In Her Work.
Moving Is A Stressful Time And She Has Really Made It A Much Calmer Experience.
Highly Recommended And A Great Team Member.
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I don't ...
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1 Star Review
Jessica
By : 'Marcin'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG3
20 Feb 2023
People found this helpful0
each reported problem with an apartment means waiting several months. they allow you to live in the mold with the... Read Full Review
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Marcin said about Frank Innes
Services : Letting( As a Tenant )Date: 20th Feb 2023
each reported problem with an apartment means waiting several months. they allow you to live in the mold with the rats.
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Rude, Horrible and Expensive ...
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1 Star Review
Jessica
By : 'Elizabeth'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : NG9
15 Nov 2020
People found this helpful2
We rented a house for a company let business in May 2019 from Frank Innes Mapperley. Before we did, we made our intentions known that we will like to rent for 5 years. We were encouraged to go ahead by James Derby. Now we know it was a trap to use us to help them fully renovate the property and ... Read Full Review
Comments (0)We rented a house for a company let business in May 2019 from Frank Innes Mapperley.
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Elizabeth said about Frank Innes
Services : Letting( As a Tenant )Date: 15th Nov 2020
We rented a house for a company let business in May 2019 from Frank Innes Mapperley.
Before we did, we made our intentions known that we will like to rent for 5 years. We were encouraged to go ahead by James Derby. Now we know it was a trap to use us to help them fully renovate the property and get it valued. We thus didn’t hold back and spent our money to fully renovate this property with the hope that we will be spending 5 years in it which will enable us get our money back.
After the initial 6 months, they refused to renew so I started looking for another place. I sent James an email to let him know I had found another place and within 5 minutes I received a renewal email from him for another 6 months.
Me and my colleagues in my office were very surprised at this speed and knew James was trying to pin us down until he got a valuation of the property. Please note that houses are valued higher when they are fully occupied.
With this sudden 6 months tenancy, we had a contract which will now end in March 2020.
In February 2020, James started disturbing us with emails to enable them value the house before the end of our tenancy.
We asked a lot of times why this sudden valuation? Why wasn’t this property valued before we moved in? What is the purpose of the valuation?
We were told it is for information purposes only as the landlord just wanted to know how much it is now worth, but we had our doubts.
Then the lockdown from COVID 19 started which stopped everyone from trading.
Immediately the lockdown was lifted, James Derby and Jessica Cranmer came back to ask for a valuation again. And this time very aggressively and rude. With a lot of doubt, we accepted.
A week after the valuation we were given a section 21 to pack up and leave.
We were so shocked and couldn’t believe this. They have succeeded to use us to get this house upgraded and valued. We just moved into this house a year ago, why didn’t you value and sell then.
James Derby is a very horrible person. The only thing he cares about is his commission and salary, it doesn’t matter who gets hurt.
If we knew their plans, we wouldn’t have spent that much:
1. We painted every month
2. We laid carpet in the whole house except for the stairs
3. We maintained the very large garden (very expensive)
We changed light bulbs
We repaired a broken toilet
We installed vertical blinds into the whole house - a very huge property.
We got the property fully fire safe and spent our money to buy all the equipment we were asked to buy by the Nottingham Fire Services - this took us almost 5 months. The fire safety officers came down to show us what we needed.
Etc (we also spent a lot more as a result of the effect of the damage from the leaking roof)
This roof was repaired so many times by the landlord but we had to continue to repaint, redecorate, and take off mould which formed in the house as a result of the leak.
In short, we showered love on this house based on James Derby’s word.
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Jessica Cranmer Helped me ...
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5 Star Review
Lauren
By : 'Maud'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NG4
21 Aug 2020
People found this helpful1
Jessica Cranmer Helped me when I first moved out 2 and a half years ago into a private rented property; I was unsure of what to do or what to expect. She explained everything to me and always answered my queries at the earliest convenience. Jess is very helpful and a polite lady. Lauren Lonsdale... Read Full Review
Comments (1)Jessica Cranmer Helped me when I first moved out 2 and a half years ago into a private rented property; I was unsure of what to do or what to expect. She explained everything to me and always answered my queries at the earliest convenience. Jess is very helpful and a polite lady. Lauren Lonsdale Has helped me recently move into a property. She is very efficient and thorough in her work. She made me feel reassured with regular updates of the processing.
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Maud Lockwood said about Frank Innes
Services : Letting( As a Tenant )Date: 20th Aug 2020
Jessica Cranmer Helped me when I first moved out 2 and a half years ago into a private rented property; I was unsure of what to do or what to expect. She explained everything to me and always answered my queries at the earliest convenience. Jess is very helpful and a polite lady. Lauren Lonsdale Has helped me recently move into a property. She is very efficient and thorough in her work. She made me feel reassured with regular updates of the processing.
Happy Tenant!
Thank you Frank Innes Map Ladies for all your help!!
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By : Anon
16 Oct 2021Jessica has been a liar to me and has allowed some shocking tenants move in from Drug dealers, Violent abusers and I am shocked to say paedophiles. Lauren Lonsdale was her support and knew about this ...
Kind and efficient sales ...
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5 Star Review
By : 'Laura'
Services : Sales( As a Vendor )
Sold price : £11795000
Would you recommend ? : Yes
Postcode : NG3
8 Oct 2019
People found this helpful1
After having my house on the market for over a year with another local agent, I changed to Frank Innes. What an amazing service. They sold my house without drama, were totally professional and have renewed my faith in estate agents. Alison is wonderfully efficient and very pleasant to deal with ,... Read Full Review
Comments (0)After having my house on the market for over a year with another local agent, I changed to Frank Innes. What an amazing service. They sold my house without drama, were totally professional and have renewed my faith in estate agents.
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Laura Gordon said about Frank Innes
Services : Sales( As a Vendor )Date: 7th Oct 2019
After having my house on the market for over a year with another local agent, I changed to Frank Innes. What an amazing service. They sold my house without drama, were totally professional and have renewed my faith in estate agents.
Alison is wonderfully efficient and very pleasant to deal with , a huge thankyou to all the team .
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Rude ...
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1 Star Review
xy
By : 'NK'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : NG8
11 Sept 2019
People found this helpful2
They will treat you with respect only when they know your title (Dr, Prof, etc.). If not, they are very rude, which I find unacceptable... Also, renting becomes more complicated than it should be. For some reason, my electricity and water are not separated from 3 other apartments, but no one... Read Full Review
Comments (0)They will treat you with respect only when they know your title (Dr, Prof, etc.). If not, they are very rude, which I find unacceptable...
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NK said about Frank Innes
Services : Letting( As a Tenant )Date: 10th Sep 2019
They will treat you with respect only when they know your title (Dr, Prof, etc.). If not, they are very rude, which I find unacceptable...
Also, renting becomes more complicated than it should be. For some reason, my electricity and water are not separated from 3 other apartments, but no one told me that in advance. Instead, they forced me to arrange myself an energy provider and apply for water - when I am actually at the end not paying my parts separately...
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highly ...
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4 Star Review
By : 'Laura'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : NG5
17 Sept 2018
People found this helpful2
i decided to rent out my flat and chose frank innes, Jessica came round and was so friendly , helpful and put my mind at ease for doing my first ever rental agreement. a tenant was found in the first two weeks. and a number of viewings were arranged by the first day of advertisement. great team... Read Full Review
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Laura said about Frank Innes
Services : Letting( As a Owner )Date: 16th Sep 2018
i decided to rent out my flat and chose frank innes, Jessica came round and was so friendly , helpful and put my mind at ease for doing my first ever rental agreement. a tenant was found in the first two weeks. and a number of viewings were arranged by the first day of advertisement. great team and very helpful.
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Jessi Pabla has been ...
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5 Star Review
Jessi
By : 'Frances'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NG5
1 Dec 2017
People found this helpful1
Jessi Pabla has been extremely helpful in my process of renting my propert our. Always ready to help and answer any... Read Full Review
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Frances said about Frank Innes
Services : Letting( As a Owner )Date: 1st Dec 2017
Jessi Pabla has been extremely helpful in my process of renting my propert our. Always ready to help and answer any questions!
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I ad a house available for to ...
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1 Star Review
By : 'IH'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : No
Postcode : NG44
29 Jun 2016
People found this helpful2
I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after a telephone conversation I had to wait till the end of the... Read Full Review
What agent could do to change your mind?
BAD
Comments on Agent Fees
BAD
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IH said about Frank Innes
Services : Letting( As a Owner )Date: 28th Jun 2016
I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after a telephone conversation I had to wait till the end of the month to get payment from them, which took a total of 19 days, then I received a very rude phone call, asking me to pay �90 for a service I did not ask for, I did not pay it as I did not agree with them, as it turns out it's a good job I did not pay them, because now 3 months later out of the blue I have received a check for �90, if I agree with them at the time of the phone call, I would have paid twice for a service they was not instructed to carry out on my behalf, they have a very amateur approach to business, I tried to blame other people their own incompetence, I would advise anybody looking to do business with Frank Innes, is to avoid them and look elsewhere, they don't even have the decency to ring up and apologise, and admit they don't really know what they are doing..one very disappointed customer...
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Moved in 2013. House with ...
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1 Star Review
By : 'Sarabo'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : NG
19 Feb 2016
People found this helpful4
Moved in 2013. House with water in celler. Another year later more damp n.mould. Wallpaper peeling off.rising damp. They did nothing. Then put a sewage pipe in my front room to the celler to get air to it. Total joke. They never answer emails or calls. Was living in damp n mould 2 years. They dont... Read Full Review
Comments on Agent Fees
Fees are a joke. Paying £120 for something they print off the Internet. Total disgrace!
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Sarabo said about Frank Innes
Services : Letting( As a Tenant )Date: 19th Feb 2016
Moved in 2013. House with water in celler. Another year later more damp n.mould. Wallpaper peeling off.rising damp. They did nothing. Then put a sewage pipe in my front room to the celler to get air to it. Total joke. They never answer emails or calls. Was living in damp n mould 2 years. They dont care. Just want money. Now I've moved out they saying I.owe rent and have taken kitchen cuoboards out????!!! Just making it up... Won't get back to me about my deposit. Sent numerous emails.. Calls etc. It's almost month. No deposit. Going through the my Deposits scheme and have enough proof to slate them! Moved out into council property as council were going to visit them about my mould. Good riddance to these Slum landlords!
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What a total pleasure it was ...
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5 Star Review
Jazmin
By : 'K.'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : NG15
13 Jul 2015
People found this helpful1
What a total pleasure it was (and is) dealing with Jazmin. I rented this property at distance, with my best friend looking at the property in my absence, and this agent made it so easy for me, as I was already dealing with a huge international move. Nothing was too much trouble for Jazmin and she... Read Full Review
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K. Talbot said about Frank Innes
Services : Letting( As a Tenant )Date: 12th Jul 2015
What a total pleasure it was (and is) dealing with Jazmin. I rented this property at distance, with my best friend looking at the property in my absence, and this agent made it so easy for me, as I was already dealing with a huge international move. Nothing was too much trouble for Jazmin and she accommodated all of my requirements with a very positive and friendly approach, getting myself and my pets safely into this beautiful cottage and back home! A heartfelt thank you Jazmin for making that part of my journey so easy!
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This agent has failed to sell ...
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1 Star Review
Karen
Jack
By : 'Catherine'
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : No
Postcode : NG3
8 Jul 2015
People found this helpful3
This agent has failed to sell my house. Only 3 viewings in 6 months. Failed to repeatedly follow my instructions. Failed to accompany viewings even tho this was one of my explicit instructions. Failed to answer calls - on one day alone I tried calling 11 times but no-one ever picked up. Fail to... Read Full Review
What agent could do to change your mind?
Definitely should be no sale, no fee!
Comments on Agent Fees
Definitely should be no sale, no fee!
Comments (0)This agent has failed to sell my house. Only 3 viewings in 6 months.
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Catherine said about Frank Innes
Services : Sales( As a Vendor )Date: 7th Jul 2015
This agent has failed to sell my house. Only 3 viewings in 6 months.
Failed to repeatedly follow my instructions.
Failed to accompany viewings even tho this was one of my explicit instructions.
Failed to answer calls - on one day alone I tried calling 11 times but no-one ever picked up.
Fail to return messages. The Mapperley sales manager said she never received my messages, despite my confirming that my messages had been passed on by the Nottingham City centre branch.
Fail to pass on detailed feedback. I.e. my abusive ex who is living in the house is clearly trying to prevent the sale. I found out the 3rd viewer commented that the back garden was a mess for one of the reasons they would not be making an offer. When I asked Jack of the Mapperley office why he had not informed me, his response was that it wasn't important in the sale of the house!
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AWFUL LETTING AGENT! Lied to ...
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1 Star Review
Adam
By : 'Purdy'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NG3
23 Sept 2013
People found this helpful2
AWFUL LETTING AGENT! Lied to both myself & tenant a number of times. Awful at returning my phone calls. Terrible at communicating information to & from myself & the tenant. Lost inventory. Attempted to bill my tenants when they moved out because "items were not present" when... Read Full Review
Comments (0)AWFUL LETTING AGENT! Lied to both myself & tenant a number of times. Awful at returning my phone calls. Terrible at communicating information to & from myself & the tenant. Lost inventory. Attempted to bill my tenants when they moved out because "items were not present" when actually the items WERE present but in other rooms!
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Purdy said about Frank Innes
Services : Letting( As a Owner )Date: 22nd Sep 2013
AWFUL LETTING AGENT! Lied to both myself & tenant a number of times. Awful at returning my phone calls. Terrible at communicating information to & from myself & the tenant. Lost inventory. Attempted to bill my tenants when they moved out because "items were not present" when actually the items WERE present but in other rooms!
When my tenant returned the house keys to the office at the end of their tenancy, the office was burgled & Frank Innes BILLED THE TENANTS for the lock change & replacement keys because they were legally the property of the tenant until midnight!!! It took Frank Innes 7 hours from opening after the burglary until they informed me my house keys were stolen. It had not occurred to Frank Innes that my locks would require changing (as the stolen keys had my address on them).
Needless to say Frank Innes, Mapperley no longer manageS my property letting.
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Due to work I had to move and ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Owner )
Would you recommend ? : No
11 Sept 2012
People found this helpful4
Due to work I had to move and wanted a letting agent who would handle everything and keep me fully informed, this was the exact sales pitch that I was given. Since said sales pitch 18 months ago I have had three or four different individuals dealing with my home, none of whom seem able to deal with ... Read Full Review
What agent could do to change your mind?
Everything that they had promised in their sales pitch, none of which had happened.
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Anonymous said about Frank Innes
Services : Letting( As a Owner )Date: 11th Sep 2012
Due to work I had to move and wanted a letting agent who would handle everything and keep me fully informed, this was the exact sales pitch that I was given. Since said sales pitch 18 months ago I have had three or four different individuals dealing with my home, none of whom seem able to deal with any arising issues I am still awaiting a response to a product recall request I sent them in January of this year!!! I have never had any feedback from any inspections and although my agreement with them states that they should obtain quotes for any required repairs I always receive an email asking what i would like them to do with the reported problem which only seems to add to the delay between the tenant reporting the issue and it being fixed. I would advise, and have done to three friends, not to use frank INNES as either landlord or tenant they are simply shocking!
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